Business Process - Can't live with them, can't live without them

18
Business Processes – Can’t live with them, Can’t live without them July 17, 2012

description

Chicken and the egg problem Business processes and systems Re-engineering [email protected] www.peproso.com

Transcript of Business Process - Can't live with them, can't live without them

Page 1: Business Process - Can't live with them, can't live without them

Business Processes –

Can’t live with them,

Can’t live without them

July 17, 2012

Page 2: Business Process - Can't live with them, can't live without them

Housekeeping

� Phones are muted

� Use the question block for

questions

� Copy of presentation

available upon request

Page 3: Business Process - Can't live with them, can't live without them

About Your Presenter

• Sr. VP KeyedIn Solutions Consulting Group

– Helping companies align their business and technology

– Focus on people, process, and then the technology

– Subject matter expert on business process management

– On-going research into next generation of technology for

enterprise systems

• 25 years experience in enterprise systems

– USAF Research Project (1985)

– Founder of enterprise quality software company (1988)

• Trusted advisor to global organizations, government

agencies, and professional groups

http://www.linkedin.com/in/johncachat

Page 4: Business Process - Can't live with them, can't live without them

Thought for the Day

“Every company will be going out and empower

their workers with a certain set of tools. The big

difference in how much value is received from

that will be how much the company steps back

and really thinks through their business

processes."

Bill Gates

4

Page 5: Business Process - Can't live with them, can't live without them

Today’s Discussion

• Chicken and the egg problem

• Business processes and systems

• Re-engineering

Page 6: Business Process - Can't live with them, can't live without them

Chicken And The Egg Problem

• Bad systems or bad processes?

• Usually both

• Priorities

– People

– Process

– Technology (system)

• Culture will eat technology for lunch

• Automating a mess creates junk faster

• Undefined process makes people mad

6

Page 7: Business Process - Can't live with them, can't live without them

Business Processes And Systems

• Legacy systems have “defined”

people’s jobs

• This is the way we do it

• What is the goal?

– Implement new software?

– Improve business processes?

– Reduce labor, time, costs?

7

Page 8: Business Process - Can't live with them, can't live without them

The Challenge

• Unless users are actively engaged in the process documentation / improvement, they will revert back to the old ways

• Users must realize their “jobs” will change

• Increase probability of success by listening to end users, especially current workarounds

8

Page 9: Business Process - Can't live with them, can't live without them

Re-engineering

Business process re-

engineering (BPR) began as

a way to help organizations

fundamentally rethink how

they do their work in order to

dramatically improve

customer service, cut

operational costs, and

become world-class

competitors.

9

Page 10: Business Process - Can't live with them, can't live without them

What Usually Happens….

10

“..getting our business processes mapped was

rewarding, with many “aha” moments. The fear

was quickly replaced by the positive realization

that it would make everyone’s jobs easier and the

company more profitable: providing greater job

security for everyone.”

Page 11: Business Process - Can't live with them, can't live without them

Risks and Red Flags

• Refusal to change any current processes

• Introducing too many changes

• Unrealistic business process designs

• End Users not involved

11

Page 12: Business Process - Can't live with them, can't live without them

Key to Success

• Deep discussions on feasible

business processes

• Clear definition of successful

project

• Avoid analysis paralysis

• Define and improve - quickly

12

Page 13: Business Process - Can't live with them, can't live without them

Things to Remember….

• Savings are realized by process improvement, not implementing new software

• Improvements are made by the people, not the software tool

• Reverting back to the way we used to do it results in cumbersome processes, messed up systems, and usually higher costs

13

Page 14: Business Process - Can't live with them, can't live without them

14

About KeyedIn Consulting Group

Experts providing solutions to specific problems

– Business and IT Alignment

– People and Process Alignment

– Enterprise Software Selection

– Project Rescue

– Project Management & PMO Managed Services

Page 15: Business Process - Can't live with them, can't live without them

Follow KeyedIn

Corporate Website: www.keyedin.com

www.twitter.com/keyedinsolution

www.linkedin.com/company/2434133?trk=tyah

15

Page 16: Business Process - Can't live with them, can't live without them

Free Whitepapers

Download

@

www.keyedin.com

16

Page 17: Business Process - Can't live with them, can't live without them

Upcoming Webinars

Register at

www.keyedin.com

17

7/19/12 Support for the New System: Go Live Is Just The Beginning

7/24/12 Selecting Consultants: Just Like A Marriage–For Better Or For Worse

7/27/12 Enterprise System Implementation Strategies and Phases

7/31/12 Project Teams: People Issues, Roles and Responsibilities

Page 18: Business Process - Can't live with them, can't live without them

Questions & Answers

Q ACopy of Presentation Future Webinars

Contact:

Shelly Bird

[email protected]

952-835-1041 ext.163

Visit:

www.keyedin.com

&