Webinar on Minimizing Waste and Optimizing ROI in Digital Advertising
Business process and inherent waste - Webinar Slides
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Transcript of Business process and inherent waste - Webinar Slides
Business Process And Inherent ‘Waste’The Webinar Will Start Shortly
Monday, 1 June 2015 ● 16:30 – 17:30 (UAE)
Ing Joseph Micallef
Housekeeping
• Slides will be available on our SlideShare page; the link will be emailed to you
• Recording of the webinar will be available to download; the link will be emailed to you
• Take the time to complete a post-webinar survey that will pop up at the end
• You can type your questions throughout the session
• Time will be allocated in the end for the speaker to address your questions
Your Presenter
Ing. Joseph Micallef
Joseph is Chief Operations Offier at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme, Project and Change Management.
He is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes.
Joseph also has a strong background in providing coaching designed to assist organisations in establishing effective, value-adding and quality-driven business processes.
A regular speaker and facilitator at a number of training seminars, workshops and conferences, he has trained hundreds of middle-management level and executive management delegates in Europe and the Middle East.
Basic definition of process…?
…and a little bit more!
Growth = mushrooms?
Process review
Redefined!
ENQUIRY
CUSTOMERSERVICES REP
GET APPROVAL
ID VERIFICATION
COMPLIANCE CHECK
PRINT DOC’S
PREPARE DOC’S
PREPARESOLUTION
MATCHNEEDS
DOCSREG’Y
MANAGER
At least 13 steps + ‘Glue’
MEETING
MY NEEDS!
SIGN
SERVICES DIVISIONDIRECTOR
PORTFOLIO
SYSTEM!
Look out for opportunities of
Challenge: observe any process for
some time….
Moving
Talking
Walking
Idling
Storing
Checking FixingWASTE!
..
Identifying the opportunities for WASTE and actually doing something about it would help increasing your process effectiveness
The Eight Wastes (MUDA)Overproduction
Inventory/Storage
Waiting
Transportation
Over processing
Motion
Defects (non-quality)
People skills
Overproduction
Making more than is required by the next process
Supply in excess of a one-piece flow through process- material or information
Inventory/Storage
Any idle time created when waiting
Waiting
Any movement of materials/ people that does not add value to product or service
Transportation
Any effort that adds no value to the product or serviceEx: Using inadequate equipment
Over processing
Any movement of people/ machines that does not add value to the product or service
Motion
Inspection and repair of materials in inventory, WIP, …
Defects (non-quality)
Not using people to the best of their unique abilities, skills and talent (continuous improvement)
Under-utilisation of people skills