Business practice
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Transcript of Business practice
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Business practices - supporting the practising professional
Iain GreenwayChair, FIG Working Group 1.2 (Business practices)
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‘Today’s surveyor has become a technologist… without a clear understanding of real world
problems… As a result, the surveyor will lose his role in society… Surveyors need to… pivot from a preoccupation with technology to face the problems which today confront society in
general and geo-information users in particular.’
Professor Molenaar, Rector ITC
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The business environment
GlobalisationLarge and small
organisationsUser expectationsPressure groupsRegulationTechnological
change - ‘the black box’
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A surveyor’s roles
Professional Technical expertBusinessman
VocationOngoing trainingTime
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Business issues
Business contextBusiness planningQuality and
customer serviceProfessional ethicsManaging IT
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The Business Context
Why does a business exist?
Who are its stakeholders?
Who constrains the business?
What can the business do about it?
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Business planning
Corporate Why does the
business exist? What are its values? What is its Vision?
Operating What is to be
achieved this year? With what
resources?
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Tools
Planning STEPE SWOT Portfolio analysis
Measurement Balanced scorecard Business Excellence
Model
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Quality
‘Doing right things right’; ‘fitness for purpose’
The cost of qualityCustomers and
qualityQuality assurance
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Stages of quality
Create the environment
Quality improvement
Continuous business improvement
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‘A professional is someone who justifiably claims to provide an expert service of value to society, and who accepts the
duties… including… honouring the special trust reposed by clients, employers, colleagues, and the general public.’
UK Institute of Management Code of Conduct
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Professional ethics
IntegrityIndependenceCare and
competenceDuty
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Codes of conduct
Guidance not a full rule book
Actions and wordsCareful thoughtWide involvementExamples
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IT
A means to an endIssues
integration training data protection copyright business cases outsource/ in-house
development
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Other issues
GovernanceStaff developmentLegal issues
health and safety tax liability insurance etc
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Summary
The business world is developing
Expectations are rising
Professions have to earn respect
Guidance is neededProfessional bodies
have a key role