Business Portal Redesign: Change for the better · Business Portal Redesign: This document and any...
Transcript of Business Portal Redesign: Change for the better · Business Portal Redesign: This document and any...
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March 2015
Change for the better
Business Portal Redesign:
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This document and any attached materials are the sole property of Verizon and are
not to be used by you other than to evaluate Verizon’s service.
Proprietary Statement
This document and any attached materials are not to be disseminated, distributed, or
otherwise conveyed throughout your organization to employees without a need for this
information or to any third parties without the express written permission of Verizon.
© 2015 Verizon. All Rights Reserved. The Verizon name and logo and all other names,
logos, and slogans identifying Verizon’s products and services are trademarks and
service marks or registered trademarks and service marks of Verizon Trademark
Services LLC or its affiliates in the United States and/or other countries. All other
trademarks and service marks are the property of their respective owners.
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Overview
Introducing an enhanced online experience, designed with you and your
business in mind. In 2014, we launched a new Repairs experience. Throughout
2015 you will notice continued improvements to key areas within your online
portal including:
+ Navigation Menu
+ Home Page
+ Billing
+ Orders
+ Account Maintenance / Service Management
+ Manage Products (formerly Network Tools
and Custom Applications)
+ Overall platform stability and response time
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Change for the Better
These enhancements have been driven by feedback from customers like you. They are
built with you in mind and are intended to improve your online experience.
+ The navigation menu has been given a new layout making it easier for you to find what you are
looking for within an organized tab like structure.
+ The entire billing experience has been streamlined and simplified to make it easier for you to view bills
and make payments. See all invoices, current charges and balance due in one holistic view.
+ A new order status experience provides the ability to easily track orders. An average 3-click reduction
has been achieved over the previous order status screens.
+ The former Network Tools and Custom Applications Page has been renamed to Manage Products
with improved presentment of current and available products.
+ Overall, the portal should provide quicker response and page load times.
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Business Portals Navigation
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Simplified Navigation
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Navigation Refresh – New Support Tab Quick Links to Resources
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Navigation Refresh New Icon Support Tab
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Navigation Refresh Search
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View Order Status Consolidated view of all orders
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Order Status Enhanced Features
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Order Status Enhanced Features
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Order Status Centralized view of order details
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Billing Streamlined layout
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Billing - Invoices All Invoices – All Accounts summarized view
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Billing - Invoices All Invoices – All Accounts actions
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Billing - Invoices All Invoices – All Accounts download options
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Billing - Invoices Charges/Balances/Details – all upfront
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Billing - Invoices View account details and activity
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Billing - Invoices New flexible future date and partial payment options
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Billing - Invoices Flexible future date and partial payment options (cont.)
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Billing - Invoices Change Address – just a few clicks
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Billing – Payment History
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Billing Inquiries Information and options easily accessible
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Billing Inquiries Status – Summary and Detail
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Billing Inquiries Open new inquiries online
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Manage Products Formerly Network Tools
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Helpful Tips Browsers