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Assignment 3-Business plan
1.0 Executive Summary
Technological innovations should be integral in our business strategy.
Within the today‟s realities of business operation, customer satisfaction is regarded as the
core criterion that predetermines the quality of provided services. Companies that are able to
critically assess customer expectations and match those to their capacities win competitive
advantage on the contemporary marketplace. The comprehension of parameters particular to
services necessitates company‟s management to continuously improve quality standards to
assure a company leading positions in the course of fierce competition (Smith et al., 1985).
Compared to goods, the parameters of service quality are more complex and vary (Lewis,
1989). Therefore, full-fledged understanding of customers‟ needs and expectations is a
critical issue on the today‟s service rendering agenda.
The following business plan describes one of the modern innovative ideas with regard
to the digital innovations. We cannot imagine our life without digital innovations; it helps us
a lot in the modern life. Hence, we need a good and professional business-plan. Especially, if
we need to find investors to our project, we should try to ask them to spend sums of money
for creation, production, and spreading of our new product.
Most people think a lot about the digital innovations and how we can use them in our
lives, how we can create something new. Create some ideas which can change the world.
Consider that the topic of airports is rather important in our time. Lots of people use them
to make flights, to reach some another country or continent. And of course, sometimes people
spend a lot of time in the airports; there are a lot of advantages and disadvantages in the
airports. One of the main disadvantages is overcrowded airports. Another problem is luggage.
Sometimes we spend a lot of time waiting for our luggage, sometimes our baggage can fly to
any other country or even continent and we need to wait for unknown time. We never know
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for sure when we will receive our baggage, we can see the announcements only if 15 minutes
rest or less before the arrival of baggage. Also sometimes somebody else can take our
baggage if our cases are similar. And this is also a big problem for the tourists.
To solve some of these problems, this paper suggest you the new product of digital
innovations – to create a new type of baggage cart to support the airport luggage system. It
will be a smart cart. This smart new baggage cart is different with the traditional baggage
carts.
1.1 Objectives
The main intention is to create a new type of baggage cart to support airport luggage
system. The baggage cart doesn't only help and deliver customers baggage. When customers
arrived at airport, they needed to spend much time for waiting to take back their baggage.
They will be worry about their baggage, because they don't know how much time for waiting.
1.2 Mission
Two versions comprise the essence of the proposed innovation. The first is a general
time displayed at the luggage claim area that indicates when everyone's luggage will start to
arrive at the carousel. Another version is a personal message available on smart phones that
would tell customers when their own personal luggage will arrive at the carousel. Both
versions suggest using barcode technology so that luggage could be scanned at various points
to update the arrival time. Please think about bag tag information and disavantage.
1.3 Keys to Success
The smart new baggage cart is different with the traditional baggage cart. At first, it
can deliver the waiting time to airport system. It means when the worker put the baggage in
the baggage cart, it will evaluate the distance and transportation time and send the data to
airport control system manager. After that, airport control system manager will show the
waiting time to customer in the baggage board. It can help the customer know the time. It can
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control the time effectively and solve the waiting problem.
This innovation except different with the traditional luggage system. It improve more
space and provide more helpful function for customer and worker.
2.0 Company Summary
Our company was created several years ago. Main aim of our company was to work
with digital innovations, to find out something new in the digital sphere, to implement and
testify new ideas. For our management team members we selected people only with
University Education on the technical specialities.
A lot of our members, during their studying in the University took part in different
scientific conferences and forums, took part in the Olympiads on technical subjects. Some of
them wrote the researches papers on interesting scientific topics. Some of their works were
printed in the scientific magazines. So, we tried to invite for our job young specialists in
science. In science, it also in the computer programs, because we can not imagine the digital
innovations without the computer technologies. In our work we of course will use internet
and web sites. So, at first we collected our team which consisted of highly qualified
specialist. Then, we need to create some slogan of the company. The slogan will show the
aim and policy of our company. We decided to have the slogan “Digital innovations in the
service of man‟s peace”
2.1 Company Ownership
As to the structure of the enterprise in the future – it will be multinational enterprise
with high developed structure of branches all over the world. The main enterprise will be in
the Australia. It will cover every step of the process beginning from breeding new varieties of
digital innovations , producing them, then packaging, distributing all over the world using
highly developed logistic scheme, and controlling the process of selling in foreign countries.
The firm will be the owner of the small plant for production area, big high technological
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laboratory to create, select and control the developing of new types of luggage carts, big
marketing department which will be responsible for the spreading the products all over the
world, purchasing department responsible for buying all necessary thing for the production
and developing of the enterprise, the service of main technical specialist, which will be
responsible for the quality of production. Hence, for the first time we need to find an investor.
2.2 Start-up Plan
Before selling, we need to know the market well, customer needs, where they are and
how to reach them. Market analysis is very important in our case. For the present moment
this idea is unique. None of the airports of the world use it. Everywhere the system is
standard.
This innovation except different with the traditional luggage system. It improves more
space and provides more helpful function for customers and workers. Compare with
traditional baggage cart, it didn't have this function.
We think this product will have success because of the customers‟ needs. This
innovation is very convenient for the customers of the airport. This service will make
customer happy because they can get more information about their luggage security. They
will not have to spend time or anymore waiting for luggage. They will at once know when
their luggage will arrive. They will receive notification on their smart phones.
All this will make the life of the customers and visitors in the airport easier and more
convenient.
Traditional baggage system becomes obsolete; we can propose more modern and
comfortable system. Of course, there are also disadvantages. One of the main disadvantages –
is the novelty of this system. Both people and workers/managers of the airports will need
time to be accustomed to it. Also there are must be some technical decision in the airports,
because before implanting new innovation, we need to change technical parameters.
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Changing technical parameters will take time; also will take time the creation of
worldwide database for the new luggage system. Also we need to protect our innovation from
falsifying; we need to receive a patent on our digital innovation.
Now it is time to speak about the strategy and implementation. Strategy and
Implementation: to be specific, we need to include management responsibilities with dates
and budgets. We will make sure we can track results.
The most important thing in this affair – is to begin. I propose to begin from one
airport in Australia. I think after all the preparations; we can start at the end of 2011.
Receive patent on the innovation – September 2011
Start to renovation of the baggage system – November 2011, Budget for this – around
100 000 $.
Modernization of scanners to scan the luggage carts – December 2011 – January
2012, Budget for this – 75 000$
Making of electronic sensors at the way where the luggage will pass – start time
February 2012, budget – 50 000 $
Creation of fix station communications at the airport – start time February 2012, end
time May 2012, budget – 150 000$.
Production of baggage carts – May 2012, budget 120 000$.
Trainning of personnel – August 2012.
Regarding the strategy – it will be the following. At first we patent our digital
innovation, then upgrade the technical system of the airport, implement new equipment, after
all buy the baggage carts, then train the personnel.
The works can be done without closing the airport. Maybe some parts of it will be
closed. But at the time of testing we need to close the airport for 2-3 hours.
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5) Web Plan Summary: For e-commerce, including discussion of website
development costs, operations, sales and marketing strategies.
We will create a web site for our project. At first the aim of the web site will be the
testing of the peoples‟ opinion about the new digital innovation. We will find out all the
advantages and disadvantages of the project. Maybe we‟ll be able to add something.
The creation of good web site with new technologies, graphics, and 3 D picture will
cost around 35 000$.
Development costs each month will stand 5-7 000 $.
With the help of web site we will make advertisements.
Also we will create the hot line; people will be able to telephone any moment if
something will happen or just to ask questions about the new system. This will cost around
1000 $.
In the future we will create a call-center. Stands around 57 000$.
Our web site will be modern, with using of new technologies, created by a good team
of highly qualified specialists in graphics, design, 3 D format, programmers and software
developers.
The salary to personnel will stand – 65 000 $ for the time of developing and
5 000$/month for one person at the start of working. The team will consist of 6 people.
2.3 Company Locations and Facilities
The company will consist of several departments, among which including marketing
and PR department, which will be responsible for advertising and PR policy of the enterprise,
taking part in foreign exhibitions, then the purchasing department, which will be responsible
for the buying of all the necessary products and spare parts for the main production, the
export and import departments, which will be responsible for the contracts for selling
products, one of the main departments will be the research scientific laboratory, which will be
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responsible for scientific researches and experiments of new digital innovations, also will be
the testing technical department which will be responsible for testing all the production which
will be produced, finding the advantages and disadvantages. All of the departments will be
controlled by General Director.
3.0 Products and Services
Considering that the topic of airports is rather important in our time. Lots of people use
them to make flights, to reach some another country or continent. And of course, sometimes
people spend a lot of time in the airports; there are a lot of advantages and disadvantages in
the airports. One of the main disadvantages is crowd of people in the airport. Another
problem is luggage. Sometimes we spend a lot of time waiting for our luggage, sometimes
our baggage can fly to any other country or even continent and we need to wait for unknown
time. We never know for sure when we will receive our baggage, we can see the
announcements only if 15 minutes rest or less before the arrival of baggage. Also sometimes
somebody else can take our baggage if our cases are similar. And this is also a big problem
for the tourists.
3.1 Product and Service Description
The innovative idea lies in the field of advantages for passengers and visitors of the
airports. With baggage there are always problems in all the countries of the world. Before
receiving our luggage we can wait for a lot of time, and the worst thing that sometimes our
luggage can travel without us to any country of the world. The baggage carts which we
receive after registration have a lot of disadvantages. None of them guarantee us to receive
the luggage in time, and we almost never know when we‟ll be able to receive it. We propose
two ways of the solving of this problem. Both ways are connected with new types of carts.
The first idea, which is smart new baggage cart which can deliver the waiting time to
airport system. The first would be a general time displayed at the luggage claim area that
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indicates when everyone‟s luggage will start to arrive at the carousel. Another version might
be a personal message on smart phones that would tell customers when their own personal
luggage will arrive at the carousel.
In either case, we need to use the barcode technology so that the luggage could be
scanned at various points to update the arrival time.
This will be a new type of baggage cart to support airport luggage system. The
baggage cart doesn't only help and deliver customers baggage. When customers arrived at
airport, they needed to spend unknown time for waiting to take back their baggage. They will
be worry about their baggage and angry for waiting, because they don't know how much time
for waiting and some of luggage are missing.
Of course, this smart new baggage cart is different with the traditional baggage cart.
At first, it can deliver the waiting time to airport system. It means when the worker put the
baggage in the baggage cart, they need to scan the luggage bar code. After that, it will
evaluate the distance and transportation time and send the data to airport control system
manager. After that, airport control system manager will show the waiting time to customer
in the baggage board. It can help the customer know the time. This service can control the
time effectively and solve the waiting problem.
This innovation except different with the traditional luggage system. It improves more
space and provides more helpful function for customers and workers.
3.2 Competitive Comparison
Our new system has a lot of advantages, but we also need to modernize some systems
of the airports. Hence, it is necessary to create a common worldwide database; all the airports
of the world will have access to it. Because our luggage is to travel to all countries. We think
in some years after all the innovations and modernization, it will be a very clear and easy-to-
use system.
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3.3 Sales Literature
3.4 Sourcing and Fulfillment
We need to make contracts with telecom operates and air lines to enable sending sms
to smart phones of our clients. In addition, we may need to create fix station communications
at the airports.
3.5 Technology
For using this idea we need, of course, to change a bit structure of the airports. At first
we need to make electronic sensors at the way where the luggage will pass. We need the
electronic sensors to read the barcodes on the luggage carts. We also need to have good
modern scanners to scan the luggage carts.
3.6 Future Products and Services
We will create a web site for our project. At first the aim of the web site will be the
testing of the peoples‟ opinion about the new digital innovation. We will find out all the
advantages and disadvantages of the project. Maybe we‟ll be able to add something.
The creation of good web site with new technologies, graphics, and 3 D picture will
cost around 35 000$.
4.0 Market Analysis Summary
4.1 Market Segmentation
Market Segmentation is applied to identify similarities and differences among focus
groups of customers.
4.2 Target Market Segment Strategy
The marketing mix concept (Borden, 1964) as an effective model to implement the
marketing strategies to satisfy both organizational and consumer purposes. We will apply
marketing mix to reach and expand target markets by combining our product offerings
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through the distribution channels onto the competitive marketplace. We consider this
possibility as the core prerequisite of the sales success (Wall and Rees, 2004).
4.2.1 Market Needs
We can further expand our business operations into new market segments featured by
high competition. Our strategic operation will be featured by high level of insensitivity to
individual market needs, and therefore further enhancement of market share will demand
considerable amount of time and effort. The centralized system is primarily intended to win
local competition rather than invade global markets, wherein particular customers‟ needs
should be considered and satisfied.
4.2.2 Market Trends
We will develop innovative luggage cart service to provide our customers with more
convenience. Our philosophy is primarily focused on the offering of great value to the
customers. We will permanently monitor the newest market trends to maintain the
competitive advantage. Our service is entirely oriented towards the customer satisfaction by
valuing the latter with fantastic opportunities.
4.2.3 Market Growth
According to the product/market growth matrix, our growth will further depend on the
marketing of the existing products in the new markets.
4.3 Industry Analysis
This idea is very profitable and it will be very convenient for the customers. The main
idea of this project is to make the life of customers of the airport easier and to modernise the
old one baggage system.
4.3.1 Industry Participants
4.3.2 Distribution Patterns
Speaking about marketing and distributing of our digital innovation – we will hire a good
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team of marketers; they will create special procedure of distributing product. We can use all
the services of advertising, and we would turn to big companies with good budget to be our
investors and to contribute to our project.
We will need an investor, maybe a foreign one. Our budget is around 150 000 $, so
we need extra investments into our project. I think as it is connected with digital innovations
it is rather interesting topic and this idea can be competitive.
There is always the peak and the recession of the business activity. As for me, the best
way to do our presentation is when it is the peak of the economy and business activity. We
will have success in our affair. Some investors will be ready to invest money in our project.
Their affairs will be at the peak and they will be ready to invest in some interesting and
developing project. Nowadays a lot of investors are ready to invest in Digital Innovations,
because it is a new field of science and it is very useful and profitable field.
4.3.3 Competition and Buying Patterns
One of the most important issues on the contemporary agenda concerns marketers‟
ability to cope with threats generated by the external environment. Naturally, every company
serves its particular (determined) target segment, while end-customers are becoming more
and more demanding of the quality of goods and services they consume. To this end, market
strategy comprises an integral part of overall business strategy, and impacts on environmental
capacities and distinctive competencies of companies.
4.3.4 Main Competitors
Establishing distinctive competence, as a core of organizational strategy, necessitates
the availability and advancement of supply chains, marketing and promotion, skilled staff,
communication channels, and cutting-edge technologies, which would distinguish a company
from its rivals. Namely, distinctive competence is considered as a source of competitive
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advantage, as well as the key to the establishment and maintenance of business environment
which best benefits companies‟ target segments.
5.0 Strategy and Implementation Summary
Our strategic implementation is grounded on management innovations and
outsourcing. To this end, as part of its business strategy, the company has developed unique
and consistent activity system that ensures a sustained competitive advantage (Dess et al.,
2004).
5.1 Strategy Pyramids
Conventional pyramid of values has dramatically shifted from the pure consuming
needs (consisting of specific product availability and affordability; compliance of the set
price to customer expectations; sales and service convenience; and credibility of product
reliability and quality), to the more personified values (consisting of mutual loyalty between
customer and company; overall satisfaction in accordance with customer demands and
expectations; permanence, assuming that the company considers customer concerns; and
personification reflected in the company‟s individual approach to its every customer)
5.2 Value Proposition
We will try to achieve incomparable degree of operational concentration and co-
ordination. Another competitive advantage is value-added dimension which will put us
beyond competition.
5.3 Competitive Edge
5.4 Marketing Strategy
PESTLE investigates the important factors that are affecting the industry and
influencing the companies operating in that sector. Overall PESTLE analysis is a perfect tool
vastly applied by managers to analyze the forces that are driving their industry and how these
forces influence their businesses and the whole industry in general.
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The next strategic approach is „Scenario Planning‟, which serves as a technique to
establish a variety of viewpoints and positions regarding the future of a company‟s business.
In turn, „Five Forces Analysis‟ is applied as a strategic tool to identify the forces that
influence the level and specific feature of competition in a particular industry.
„Directional Policy Matrix‟ is a technique used to summarise the competitive strength
of a business‟ operations in particular markets.
„Competitor Analysis‟ – helps to define overall competitive position. „Critical Success
Factor Analysis‟ identifies the areas wherein a company outperforms the competition to
become successful and profitable. As well as these, the companies also apply critical success
factor analysis and the five forces – as a theory that identifies score factors that impact market
and business development, including existing competitors, potential entrants, suppliers,
buyers and alternative products and/or services.
Finally, SWOT Analysis summarizes key features of internal and external
environment that influences company‟s operations. Overall, SWOT is applied to objectively
analyze a company‟s strengths, weaknesses further opportunities and possible threats
regarding its business. SWOT encourages the companies to capitalise on strengths, minimise
weaknesses, optimally use all available opportunities and eliminate any possible threats. In
accordance with the international management practices, many companies apply the
following method to conduct SWOT analysis.
Considering the effects of these marketing strategies, it is rather important that a
company builds up a sustainable franchise system that can be easily transferred into the terms
of local markets, including strong local presentation, product acceptance, and local support
(Connell, 1999).
5.4.1 Positioning Statement
Strategic positioning is determined by the choice of appropriate pricing techniques.
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5.4.2 Pricing Strategy
While emphasizing on high quality of its products, effective promotion and sound
advertising, as well as value for money, the company applies competitive pricing strategy to
ensure that the adjusted prices do not exceed those of the competitors‟. This strategic choice
is reasonable and justified since regardless of individual taste preferences or any other
essential factors, consumers regard product value as one of the most decisive factors while
making their purchasing decisions. Therefore, we cannot apply skimming pricing technique
in the course of designing and launching a new product. This technique can be applied under
the conditions of inelastic demand.
5.4.3 Promotion Strategy
Our marketing communications plan consists in the development of an effective
public relations campaign to address the potential target groups. Within the framework of the
communications campaign, we will gradually apply the following marketing tools to enable
sound promotion of the Academy‟s coaching services: viral marketing, direct marketing, e-
mail marketing and distribution of catchy flyers.
5.4.4 Distribution Patterns
If our brand image collapses, other companies will capitalize on the opportunity and
take market share. In order to combat these threats, we need to maintain a highly adaptable
yet robust strategy. Even though we have huge investments in fixed assets, we need to be
willing to abandon or alter these assets to fit the consumer preferences and the market. We
can expect some companies to find niche markets where we cannot compete, however, we
should leverage our efficiency and distribution channels to be the lowest cost provider and
undercut these competitors. Second, we should focus on customer service to ensure brand
loyalty.
5.4.5 Marketing Programs
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We will apply the methods of effective e-advertising through informative corporate
web site. Ordering online, each customer is offered payment plans with discounts and
proffered options to choose. At that, H&M should strive to make it best to ensure that their
customers are buying the very best
5.5 Sales Strategy
Our managers are responsible for planning and coordinating each stage of marketing
plans, outlining budgets and timeframes to help identify and forecast customer demands.
Thus, the work of the Unilever‟s marketing manager involves market research, product
development, pricing, sales and distribution, and promotion of the product. In actual fact, all
Unilever's marketing managers spend time writing marketing and promotional briefs, giving
presentations, briefing agencies and other departments, monitoring a campaign‟s progress and
writing marketing strategies (Das, 1991).
5.5.1 Sales Forecast
5.5.2 Sales Programs
Our marketing channels are aimed at the consumer market. The company is focusing
much on the needs and wants of the consumer and what exactly differentiates its products
from the competition to develop more sales in this market. Thus, Cadbury is working on the
promotion of its direct model to create a better position for itself in the consumer market. The
peculiarity of Cadbury‟s advertising campaign consists in its focus on the emotions of the
chocolate lovers compared to merely logical side of marketing and sales. In such a way,
Cadbury reassures its customer support by applying strong emotional advertising campaign
focusing on the preferences and likes of the consumers when they opt for a chocolate
purchase. In addition to faster transactions, shorter lines and happier customers, such strategic
approach to market modeling enables to see interaction with the business through the eyes of
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the customer, understand customers‟ values and demands, and seek ways to disrupt the
competitive balance. For these purposes, the company is applying such customer-oriented
sources as print media, television, radio, Internet, as well as social networks.
5.6 Strategic Alliances
5.7 Milestones
6.0 Web Plan Summary
Social networks such as facebook, twitter, e-mails, forums, chats, wikis, and websites
are all perfect tools of effective professional and informal communication. Asynchronous
communication enables community members to interact with the most comfort and
convenience which often makes such type of communication more effective compared to
face-to-face contact. Scalability defines virtual community as a flexible environment wherein
every member individually chooses his/her course of action.
6.1 Website Marketing Strategy
After launching our website, we will provide its clients with interesting and
informative business-related reports and analysis. We will promote our messages among
focus groups including the link to the useful external resources, which will be much valued
for the interested persons.
6.2 Development Requirements
We will apply McKinsey‟s 7-S model which assumes core components (strategy,
systems, structure, staff, skills, shared values and style) that combine all aspects of
organizational performance primarily aimed at strategic development and change
management, individual growth and customer satisfaction (Waterman et al., 1980; Peters and
Waterman, 1982).
7.0 Management Summary
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Our well-arranged organizational structure, consisting of numerous hierarchically
structured divisions, will enable to equally allocate its commitments and functions, wherein
every staff member is regarded as an indispensable part of the entire operational process.
Compared to its main rivals, we will apply distinctive HRM policies enabling us to
sustain loyal employees. Namely, this particular feature will enable us to maintain
comparative advantage and withstand fierce competition.
7.1 Organizational Structure
Best Practice HR components involve careful recruitment and selection; extensive use
of communications; strong focus on training; teamwork based on flexible job design;
performance appraisal; responsibility in decision-making; adaptive and fluid organizational
structure; the use of internal practices; high employee commitment to enterprise goals; and
high-quality staff and to reach high quality performance (Guest, 1997). HRM best practices
are widely employed to achieve and maintain competitive advantage. The resource-based
approach assumes that competitive advantage cannot be achieved only owing to the HR best
practices application. In other words, HR best practices cannot be a source of sustained
competitive advantage since they are not inimitable, rare, or non-substitutable.
7.2 Management Team
We will apply TQM as a proper management strategy aimed at embedding awareness
of quality in all organizational processes. We will focus our TQM strategy on the end
customer who initially in turn is ultimately concerned about the quality of airport services. By
applying TQM approach, we will emphasize on high amount of team working. Herewith,
TQM will be applied as a team building approach. In addition to this, TQM stresses on
quality assurance, and makes decisions on facts and figures. This enables to identify
operational problems correctly and decide on proper solutions to the problems. TQM also
combines such features as cyclic thinking, continuality of the management process, stable and
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continuous improvements, which are all appropriate to teambuilding, brain storming and
decision-making (Lean Manufacturing Concepts, 2006, pp.5-7). By applying TQM, we will
maintain high quality standard in all aspects of our business.
7.3 Management Team Gaps
The successfulness of any operational project initially depends on the organizational
structure and design of loyal, reliable and responsive team. There is virtually no other aspect
of project planning that can overwhelm the importance of proper team management. Proper
assembly of the right team is the integral part of the entire process.
7.4 Personnel Plan
Our HR management will seek innovative opportunities to improve HR practices
within the company. Namely, personnel development programmes and training sessions
enable HR managers to improve individual/collective productivity, and enhance employees‟
morale. The process of leadership advancement is gradual though rewarding.
8.0 Financial Plan
Constant costs
Briefly we can name the following:
Technical support of scanners – 5000 $/per month
Technical support of fix station communications – 15 000 $/per month
Payment for municipal services – 3000 $/ per month
Salary to the personnel – 40 000 $/per month
Salary for technical personnel, who are responsible fro web site – 60 000$/month
Purchasing of the goods which are necessary for production – 20000 $/per month
Fees for leasing of the equipment in the airport – 15 000 $ /month
Promotion/advertising – 20 000 $/per month
Logistic costs – 89 000 $/per month
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Carts – 5 000 $/per month
Development costs of the web site – 7000 $/per month
Permanent costs
Creation of fix station communications at the airport – 150000$
Production of baggage carts – 120 000$
Modernization of scanners to scan luggage carts – 75 000$
Making electronic sensors – 50 000$
The first fees for the leasing of the main equipment – 58 000 $
Creation of web site – 35 000$
Salary for the period of creation of web site 65 000$
Creation of hot line 1000$
Renowation of baggage system – 100 000$
3) The payback period we can calculate as the following:
The sum of permanent costs stands – 654 000 $
The sum of constant costs stands – 279 000 $
The price for package of 3 carts – 30 $
The volume of using per first year – 15 000 000 carts. It stands 450 000 000$ .So, the
payback period can stand less than a year. The profit after this period will be more then
100%.
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