BusinessUpdate

Spring 2007 Business Meeting Update / 1

Innovex is all about people. People, rather thanproducts, are at the heart of our business. Eachmember of staff has a unique and important role toplay, and each individual must understand howthey fit into the bigger picture.

Our business relies on the individuals who make upthe team, and the strength of the team depends on theindividual strengths of each player. To demonstratethis in the most creative way possible, two teambuilding experiences took place at the recent CompanyMeeting on 6th and 7th March at Beaumont HouseHotel, Old Windsor. Our objective was to give headoffice staff and field managers the opportunity toexperience the strength of a team working together inharmony - and in full colour!

The first event – The Big Picture - culminated inthe joining together of 40 individually painted panels,each created by a small team of 8 or 9 delegates, tocreate a huge 8m x 4m picture. Unveiled at the GalaDinner, the huge gasp of amazement - ‘did we reallydo that?’ - developed rapidly into an ear-splittinground of applause! An image of this amazing picture(see above) is going to be displayed in the foyer of theInnovex Head Office in Bracknell.

The output of the second team building event –Orchestrate - was the Innovex symphony orchestrawhich brought together 180 people of varying musicalabilities (actually, the majority had never before playedan instrument!), who gave, after some intensivetraining, a very credible debut performance.

Both these team building sessions proved how amotivated team, all working towards a shared goal,

with excellent training and a good leader can producea whole which is much greater than the sum of theparts. And a lot of fun was had too!

Both the Big Picture and the Orchestrate exercisesdemonstrated the importance of the key behaviourswhich underpin our Company Values (Customerservice, Quality, Leadership, Integrity and Teamwork).

◆ Being a Team Player: Any group of people,whether it’s an orchestra or a business, will onlyfunction to its best potential if it containsindividuals with a wide range of skills and talents,and if these individuals support one another’s rolesand work for the ultimate benefit of the whole team.

◆ Taking Ownership: Every task is important and isan opportunity to impress customers. We must eachbe aware of our responsibilities and of how ourbehaviour and attitude impacts on the business, theteam and the customer, no matter what our role.

◆ Leadership: To maintain our position as marketleader, we must continue to apply our leadershipskills. Whoever runs the team needs to takeresponsibility for their actions, must be aware of the‘bigger picture’ and must demonstrate passion,motivation and huge amounts of energy to theirteam.

◆ Being Creative: A strong team should nurture aninnovative spirit and entrepreneurial attitude - beopen and responsive to new ideas and to change.However, innovators must involve the team and keepthe team objectives to the forefront - no room formavericks working on their own!

Meeting

“ ”

What You Told UsFollowing a fairly challenging time in the pharmaceutical market place, we wanted the meeting tounderline that Innovex is definitely the place to be. We asked our delegates to describe how they feltafter the event.

I want to play my part and be part of the winning formula.

4 / Spring 2007 Business Meeting Update“ ”Proud to be working with such a great bunch of people. Motivated to be the best.

“ Uplifted and ready for action.”

“ Exhausted but buzzing!!!”“ Proud of Innovex. I've

always thought that Innovex

is the place to be...that’s

why I'm here!”

“ Confident that the future looks stronger

and enthused by the involvement of the LT.”“ I have faith that thecurrent leadership team

will take Innovex into thefuture with panache!”

“ Part of anorganisation whichcan work together

as one.”

“ There is definitelya strong 'family feel'which is really good

to have.”

“ There was a lot of honesty andopenness and clear communication.”

“ Motivated, valuedand part of a team.”

“ It made me think more about teamwork and

how everyone working together will achieve results,

giving me a look at the bigger picture.”

The Big (Innovex!) Picture

Together Everyone Achieves More

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Spring 2007 Business Meeting Update / 32 / Spring 2007 Business Meeting Update“ ”I feel part of a great organisation which is striving to be bigger and better.“ ”Colin took the opportunity to let us get to know him and his philosophy, values and vision.

unveiling of our Innovex Big Picture (the

paint still wet!), the Awards Ceremony, and

the Gala Dinner which included

entertainment from the Three Singing

Waiters.

The Leadership Team awards (previously

known as the MD Awards), are designed to

recognise and celebrate excellence in three

categories – Team of the Year, Long Term

Contribution of the Year and Employee of

the Year.

With so many high-performing people and

teams, it’s always difficult to choose ‘the best

of the best’. However, our Winners for 2006

were : Team of the Year – GSK Account

Management Team; Long Term Contribution

– Leonie Jackman-Jones: Employee of the

Year – Dan Moody.

A Special Recognition Award was made to

the Innovex and Royce HR Team.

Colin Hannah, Managing Director, praised

the contribution of all staff and said he was

extremely proud and delighted

to have joined Innovex.

“The winners of the awards have

demonstrated outstanding commitment,

consistently taken ownership of their tasks,

approached them in a creative manner and

were all vital members of the larger Innovex

team,” he said.

“I believe that Innovex has the best people

in the industry, and with such a strong

foundation we have unlimited potential.”

GSK Account Management Team

This multi-discipline team of Business

Development, Project Directors and Finance has

delivered outstanding service across Sales and

HMS, taking the strategic relationship with the

customer to a new level. This team has taken

their account to become the biggest in Innovex

UK and in Innovex Europe.

Team of the Year Long Term Contribution Employee of the Year

Leadership Team Awards The Best and Beyond

Leonie Jackman-Jones

This award is made annually to an

individual who has achieved a truly

exemplary and consistent performance.

According to her colleagues, Leonie ‘shoots

for the stars every time.’ In nine years with

the organisation, she has billed in excess of

£2 million in recruitment fees.

◆ Dave Pope

◆ EmmaRawstron

◆ Nick Hopkins

◆ LeonieJackman-Jones

Long Term Contribution Award

Nominees ◆ AK Symonds

◆ Dan Moody

◆ Rachel Newell

◆ Alan Alexander

◆ Adrian Hartley

◆ Kat Brown

◆ Roy Lewis

◆ Chrissy Elias

Employee of the Year Award

Nominees

◆ Call Performance Analysis Team

◆ Diplomat Management Team

◆ Innovex and Royce HR Team

◆ GSK Account Management Team

◆ Royce PSC Migration Team

◆ Voyager Team

◆ Innovex and Royce Resourcing Team

◆ Sanofi Prime Nurse Team

Team of the Year Award

Nominees

Innovex and Royce

HR Team

The Innovex and Royce HR

Team was praised for guiding

and working with all parts of

the business through a

challenging period of change,

as well as strengthening the

professional reputation of the

company by working closely

with a number of our key

customers.

Special Recognition

Dan Moody

The Employee of the Year is someone who can

always be relied upon to deliver, no matter how

challenging the request. Dan is an individual

who never panics and always faces short

deadlines with a smile. He is not only working

on UK systems but has contributed greatly to

an important global reporting system.

“ ”

The Leadership

Team have agreed a

new Vision for

Innovex:

Innovex is the best provider of sales and healthcare teams.

The Vision was launched at the

Company Meeting in March where I had

the opportunity to introduce myself, my

values and my style of working. I

pointed out my beliefs in open

communication, in performance and in

delivering results; being willing to

challenge and to be challenged; being

willing to listen and learn - but not at all

interested in coming second!

I want Innovex to win every piece of

outsourcing business on offer, to deliver

it superbly and to be the undisputed

market leader!

The behaviours I want to see all

Innovex people demonstrate - taking the

lead, being creative, taking ownership

and being a team player - were

highlighted during the team building

sessions at our March meeting. The

production of our Big Picture proved that

when we work together, when we

communicate well within our own team

and when we are fully aware of the

objectives of the teams around us, then

we can produce remarkable results.

Your role in delivering to the highest

possible standard is essential to Innovex’s

success. Excellent delivery and

performance execution may well lead

either to an extension of the current

contract, or make us the automatic choice

when other opportunities arise. Our

market place is like a village – people

‘chat’ about their experiences with

suppliers and this plays a part in their

decision making. This can often carry

more weight than the slickest

presentation delivered by a business

developer! Each of us must take

ownership of every task; we must look to

impress customers at every opportunity.

Whatever you are doing, at every touch

point, do your utmost to delight your

customer.

To deliver well we need to be aware of

(and fully understand), our customer’s

key performance indicators (KPI’s).

Achievement of KPI’s means success for

us and our customer. Our ambition

should be to achieve 100% but if we have

projects which go into the “red” zone -

and they will, as long as we know what

has happened and find a solution to take

it back to “green” we will succeed.

Our marketplace will continue to

evolve and, therefore, we need to stay in

touch with our customer’s aspirations and

challenges, so we can refresh the KPI’s,

as appropriate, ensuring we are

measuring what is still relevant to our

customer.

To achieve our Vision we must be the

best at performance execution and in this

we are totally dependent on our greatest

asset and resource - our people. It is their

enthusiasm, flexibility and commitment

which we offer to our customers. So, we

must ensure our people are highly

motivated, well-led, coached and in

possession of the relevant skills; well-

briefed and informed; and made to feel

an important part of our Innovex

“family”.

Together we have started on the long

and exciting journey to realise our new

Company Vision. In the process, we will

be building on our capabilities and

making Innovex a truly great company,

not just the best CSO in Healthcare but

the best there is!

Good luck and I look forward to

speaking to you again soon.

Colin HannahManaging Director, Innovex (UK) Ltd.

A New Vision for InnovexAfter the challenges faced in the team

building events, it was time for everyone to

dress up, relax and enjoy themselves as we

celebrated company, team and individual

achievements at the glamorous Leadership

Team Awards Ceremony.

While staff relaxed and changed into their

eveningwear, the room was transformed from a

‘paintworks’ into a glittering ballroom. The

tables were beautifully decorated and the

champagne uncorked in readiness for the

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