Business Manner 27082011-E

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Business Etiquettes

27th August 2011


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Basics Exchange Business Cards

Self-introduction

Business Letters

Visiting Clients

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Business EtiquettesContents


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1 to 1 exchange

Please put the cards in places such as jackets pockets that are convenient for takingout.

Hold the card with both hands, pass to the opponents in a way that characters

are readable to the opponent.Meanwhile introduce theCompanys name, department

and your full name by saying:

.

Order on exchanging cardsExchange the card from high to low position.

One with lower position should pass on the card

initiatively.

When attending with your supervisor, exchange

your card after the supervisor.

Business Etiquettes-

BasicsExchange Business Cards


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Exchange Business Cards

1to1Exchange (Continued)

When both parties pass the cards, hold your card in the right hand, passit to the opponent while receiving his/her card with the left hand.

When the opponent received your card, hold his/her card with both hands

immediately. Confirm thepronunciation of the opponents name

1 to N Exchange

In cases when multiple cards are received during

the meeting, put them on the table to reflect theopponents seating orders. Pay attention to place

the cards according to professional rankings when

put them in the card case, put the highest ranking on the top.


Basics


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Self-Introduction

The importance of self-introduction

A confident self-introduction can make very good first impression. If this strikes

your boss and client, work will be carried on smoothly so on.

Method of Self-Introduction

Stand up and make salutation

Speak out of your full name

Make a brief self-introduction with your experiences and advantages, also mention

your disadvantage as improving field passively.

Show your interest and enthusiasm on works during the conversation

At the end, speak politely to express respect and seek for long-term co-operation

such as .


Basics


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E-mails

Choose the subject title which can mostly reflect the content of the e-mail

Put the opponents respectable title at the beginning of the text

Put your full name at the end of the text

Do not use cartoon icons such as: m(_ _)m (@@)!!

Each sentence should contain around 30 characters, pay attention on changing lines

when the content is too long.

Confirm with the opponent whether the software of the attachments are applicablein his/her computer.

Business Etiquettes -

BasicsBusiness Letters


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Arrival TimeArrive late or too early are not suitable for business etiquettes. Arrive 5 -10

minutes prior to the appointment time, leave sometime for setting up your hair

and dress. Must contact the opponent in case late arrival is predicted.

GreetingWhen the opponent enters the meeting room, stand up immediately by saying :

. If it is the first

meeting, exchange the cards firstly. Take the seat upon the suggestion from theopponent.

Business Etiquettes

- ApplicationsVisiting Clients


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Quiz.

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Question

You exchanged business cards with the visiting client.You felt

it was rude to stare on the card, but werent sure how to

pronounce the name, so you took the card without making any

actions. Is this an applicable treatment?

A. It is all fine.

B. Confirm with the opponents on unknown characters.

C. Quietly confirm the names with the introducer.

D. Do self research after returning to the office.

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Explanation

The correct answer is B.Confirm with the opponents on

unknown characters.

Business cards are used for confirming each others

identifications, hence it is fine to make detailed observations.

Please confirm with the card owner on the spot in case the

pronunciation of the opponents name is unknown. It would be

rude to mispronounce the opponents name after the exchangeof the business card.

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Question

You are exchanging business cards with the client over the

dining table.Because you have already taken the seat, so you

sit still and exchange the cards with the opponent over the

table.Is this an applicable treatment?

A. It is fine as a dining scene.

B. Stand up on the spot to exchange.

C. Stand up and go around the table to the clients side to

exchange.

D. Wait for the opponent to walk over to exchange.

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Explanation

The correct answer is C.Stand up and go around the table to

the clients side to exchange.

Stand up when exchanging business cards, do not across

objects such as a table, maintaining face to face exchange is

the principle rule.

Please express your apologies if above expectations cannot

be met based on location or certain circumstances.

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Business Manner 27082011-E

Documents

Transcript of Business Manner 27082011-E