future proof your practice

BusinessManagement Masterclasses

ASSURANCE

www.dentabyte.co.uk

4 day MasterClass SeriesWith Seema Sharma & Jo Russell

CONNECTING YOUR CLINICAL, COMPLIANCE & COMMERCIAL NEEDSMay - November 2012

counts towards aLevel 4 Certificate or Diploma in Management

with the institute of Leadership and Management

©Dentabyte Ltd 2012

MASTERCLASS 1 - LEADERSHIP AND MANAGEMENT Understand the manager’s role in implementing the practice owner’s vision Set practice targets with tools such as SMART goals and business plans Develop a culture of distributed leadership and collaborative working Understand how to deliver t strategy and analyse performance Set direction, facilitate change and improve outcomes Blend person centred care and clinical excellence with commercial success

MASTERCLASS 2 - PERSONNEL MANAGEMENT

Develop excellence in recruitment, selection, induction and retention Provide the team with roles, responsibilities and job descriptions Understand employment legislation; maintain staff files & contracts Appraise and develop individuals, whilst managing personalities Keep the team progressing with training, recognition, remuneration Use workforce planning tools e.g. rotas, absence monitoring, payroll

MASTERCLASS 3 - MARKETING

Know HOW to promote the practice’s niches to a segmented market Generate interest & patients with multiple low cost marketing strategies Understand the power of the internet, your website, social networking Understand how to balance the needs and wants of the patient Train your team to use the right spoken and body language Under promise, over deliver and routinely convert enquirers to patients

MASTERCLASS 4 - PATIENT CARE

Ensure outstanding service throughout the patient journey Build interpersonal relationships and trust with staff and patients Actively teach the team the secret of treatment plan acceptance Organise practice-wide training in communication & care pathways Exhibit skill in handling difficult customers, discussions & moments Keep services fresh to ensure referrals and repeat business

LEARNERS WILL BUILDa marketing plan

to attract the “rightpatients” and “involveand inform” for CQC

LEARNERS WILL DEVELOP aPatient Care Manual & an

Evidence Based Dentistry Manual whichtogether ensure personalised care,

treatment and support for CQC

CQC 1PATIENT

INFORMATION & INVOLVEMENT

3 OUTCOMES

CQC 4SUITABILITY OF

STAFFING 3 OUTCOMES

CQC 2PERSONALISED

CARE, TREATMENT& SUPPORT

3 OUTCOMES

LEARNERS WILL BUILD aTeam Manual for staff

©Dentabyte Ltd 2012

MASTERCLASS 5 - OPERATIONAL MANAGEMENT Maintain the premises, facilities and equipment proactively Have systems to monitor the practice’s compliance with all regulations Ensure efficient use of all resources – physical, time, people, money Use information technology to its maximum potential Have excellent daily / monthly operational systems Create “how to” manuals for consistent messaging

MASTERCLASS 6- FINANCIAL MANAGEMENT Use sound financial models, budget control and cost effective strategies Set private fees and hourly rates; understand UDA rates/ production Know the difference between income, profit, cash flow and equity Control revenue – collecting & cashing up, banking & book keeping Control expense – stock and suppliers, purchasing and petty cash Proactively monitor productivity and profit

MASTERCLASS 7 – SAFETY & RISK MANAGEMENT

Decontamination, Radiation Safety, Medical Emergencies Incident reporting and Significant Event Analysis Understand risk management strategies for health and safety Put vision into action with risk assessments and safety checks Develop a team wide safety culture Develop your team with delegation of roles and responsibilities

MASTERCLASS 8 - QUALITY ASSURANCE /GOVERNANCE

Listen, respond and improve from patient feedback and complaints Know applicable Standards – GDC, CQC and Common Induction Embed a QA culture through continued professional development Review processes with PDSA audit cycles to improve outcomes Create Documented Operating Systems for reproducible outcomes Collate evidence for regulatory frameworks

LEARNERS WILL DESIGN a Team Training & Rolling Audit Programme toMAINTAIN COMPLIANCE

TOGETHER MODULES 7 & 8 FULFILL YOURANNUAL CORE CPD REQUIREMENTS IN INFECTION CONTROL, RADIATION, MEDICAL

EMERGENCIES, COMPLAINTS, LEGAL & ETHICAL

LEARNERSWILL ANALYSEManagement

Accounts & build a

successfulprofit strategy

LEARNERS WILLCOMPILE a

PracticeSystems Manual

CQC 5QUALITY &

MANAGEMENT7 OUTCOMES

CQC 3SAFEGUARDING

& SAFETY5 OUTCOMES

CQC 6SUITABILITY OF MANAGEMENT: 7 OUTCOMES

©Dentabyte Ltd 2012

Please enrol me onto the following Business Management Masterclasses:

Seminars @3838 Devonshire Street, London W1G 6 QB

11 May AM Leadership & Management PM Dream Team29 June AM Marketing PM Patient Care14 Sept AM Operational Control PM Financial Control 9 Nov AM Safety & Risk Management PM Quality Assurance

SAVE £480 Package deal of all 8 masterclasses

BOOKING FORM NAME:

JOB TITLE: GDC NO ( IF APP):

TEL: EMAIL:

ADDRESS:

Amount: £180 x ( no of Masterclasses selected) = £

OR £960 (full package) a saving of £480

Cheque enclosed OR Please debit my credit/debit card

Card number 3 digit pin

Start date Expiry date

Fax this form to 020 8297 9100, or call us to pay over the phone

Up to 36 hours vCPDPackage deal includes 8 months access to

8 distance learning episodes &8 electronic workbooks on eDentabyte

WAKEFIELD or LONDONFIND OUT MORE AT

www.dentabyte.co.uk020 8297 9100 ASSURANCE