Business Intelligencein Modern Hospital Operations:Keys to Success

R. Chris Christy, FACHESenior Director, Global Healthcare IndustrySAP Business Objects

March 16, 2009

1. Introduction and Overview

2. Key Trends impacting Healthcare Providers

3. What is Business Intelligence

4. Practical Examples of Business Intelligence

5. Q+A

Agenda

Key trends are driving change in the Healthcare industry

Demanding customers and

patients

Demanding customers and

patients

Medical KPIs become revenue drivers

Bringing Care closer to the patient. (e.g. home and community based settings)

Focus on chronic disease management

Medical KPIs become revenue drivers

Bringing Care closer to the patient. (e.g. home and community based settings)

Focus on chronic disease management

Patient safety & quality of care

Patient safety & quality of care

Medical errors (e.g. Drug adverse effects)

Patient Privacy needs have increased

Medical KPIs become revenue drivers

Need for Disease monitoring

Medical errors (e.g. Drug adverse effects)

Patient Privacy needs have increased

Medical KPIs become revenue drivers

Need for Disease monitoring

Skills shortageSkills shortage

Healthcare workers are aging

Migration to countries with best benefits

Higher demand based on e.g. aging population

Less nurses and doctors being trained

Healthcare workers are aging

Migration to countries with best benefits

Higher demand based on e.g. aging population

Less nurses and doctors being trained

Costs continue to rise

Costs continue to rise

Aging population

Cost of development of a drug rise 6-8% per year

Cost of technology rise up to 60% per year

Aging population

Cost of development of a drug rise 6-8% per year

Cost of technology rise up to 60% per year

1. Introduction and Overview

2. Key Trends impacting Healthcare Providers

3. What is Business Intelligence?

4. Practical Examples of Business Intelligence

5. Q+A

Agenda

Dictionary.com:

The process of gathering information about a business or industry; a broad range of applications and technologies for gathering, storing, analyzing, and providing access to data to help make business decisions; abbreviated: BI

What is Business Intelligence?

Business Intelligence in hospitals

• Accounting• Fixed Assets• Purchasing• HR• Benefits• Payroll

• Master Pt. Index• Registration• Patient Charge• Charge master• Billing• Collections

• EMR• Order Entry• ED• Pharmacy• Radiology• Laboratory

• Physician preference cards• Requisitions• Inventory• Implant Log

• Time and Attendance• Absence management• Licensing• Credentialing

• Scheduling• Billing• Collections• Practice Plan• Accounting• Comp Plans

• ?• ?• ?

Single point of insight – access to hospital information

AdministrativeApplications

FinancialApplications

ClinicalApplications

ORApplications

HR ScheduleApplications

PhysicianPractice

Applications

OtherApplications

“Average” Organization“Average” Organization

Information silos

Poor quality of data

BI restricted to a few

BI backward looking

Data only used internally

The High Performance Hospital

Has a unified view of business

Trust the information

Empowers all with insight

Aligns strategy and executiion

Shares data externally

High Performance OrganizationHigh Performance Organization

Healthcare organizations struggleto achieve strategic goals

aPatient Care

Services

Medical Services

CEO‘s Office

Administration

Pain: Can’t derive business insights from available clinical and administrative information

Pain: Issues don’t surface quickly enough for a timely resolution

Pain: Can’t uncover and eliminate root causes of issues

Pain: Require extensive clinical and administrative resources for performance monitoring

Pain: Uncertain how actions will affect hospital performance

Pain: Unable to replicate best practices across the organization

Pain: Difficult to benchmark against healthcare industry standards

STRATEGIC OBJECTIVES:

• Increase patient satisfaction• Enhance treatment quality• Grow productivity• Improve financial results• Accelerate growth

Business Intelligence enables insight into hospital operation

Administration

Patient CareServices

Medical Services

CEO‘s Office

Benefit: Increase staff productivity and data accuracy through automatic performance monitoring

Benefit: Facilitate substantiated decisions by providing visibility into hospital-wide information

Benefit: Course-correct quickly through management alerts for deviations

Benefit: Effectively resolve issues by drilling down into and eliminating root causes

Benefit: Increase planning reliability by simulating how actions will affect hospital-wide performance

Benefit: Uncover and prioritize need for action through benchmarking against healthcare industry standards and internal goals

STRATEGIC OBJECTIVES:

• Increase patient satisfaction• Enhance treatment quality• Grow productivity• Improve financial results• Accelerate growth

Benefit: Improve hospital performance by Identifying and replicating best practices across the organization

1. Introduction and Overview

2. Key Trends impacting Healthcare Providers

3. What is Business Intelligence?

4. Practical Examples of Business Intelligence

5. Q+A

Agenda

New South Wales HealthSydney, Australia

Questions

Contact information:Chris Christy

chris.christy@sap.com+1 (817) 416-8888

Contact information:Chris Christy

chris.christy@sap.com+1 (817) 416-8888

Q &A

Thank you!