Business Intelligence Case Study - Jackson Clinic.ppt Intelligence Case Study... · Business...

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Business Intelligence Case Study with Jackson Clinic

Transcript of Business Intelligence Case Study - Jackson Clinic.ppt Intelligence Case Study... · Business...

Page 1: Business Intelligence Case Study - Jackson Clinic.ppt Intelligence Case Study... · Business Intelligence Case Study with Jackson Clinic. Session Agenda • Who is Jackson Clinic?Who

Business Intelligence Case Study with Jackson Clinic

Page 2: Business Intelligence Case Study - Jackson Clinic.ppt Intelligence Case Study... · Business Intelligence Case Study with Jackson Clinic. Session Agenda • Who is Jackson Clinic?Who

Session Agenda

• Who is Jackson Clinic?Who is Jackson Clinic?• What problems were they facing?

Wh t th i i ti BI biliti ?• What was their existing BI capabilities?• Jackson Clinic BI Solution Review• What are the results?• What’s next?What s next?

Page 3: Business Intelligence Case Study - Jackson Clinic.ppt Intelligence Case Study... · Business Intelligence Case Study with Jackson Clinic. Session Agenda • Who is Jackson Clinic?Who

Who is Jackson Clinic?

• A multi-specialty physician group practiceA multi specialty physician group practice• Established in 1950 - One of the largest of its

kind• Located in Jackson, TN with facilities in Jackson,

Humboldt, Huntingdon, McKenzie, and Milan, g , ,• Over 130 physicians in 25 specialties and sub-

specialties

• Steve Batchelor, Controller,• Carl Rudd, Administrator

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Jackson Clinic Systems Diagram

Dynamics GP Misys Vision Old Patient Acctg System

Excel Files

Data Warehouse

`

Analysis from `

`

Distribution to Physicians

ySteve Batchelor

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Analysis and Reporting Challenges

• Many disparate systemsMany disparate systems• New patient accounting system with no

conversion of historyconversion of history• Only lagging financial indicators• Lengthy physician incentive calculations• Little visibility by physicians to y y p y

performance throughout the year• Multiple versions of the truthMultiple versions of the truth

Page 6: Business Intelligence Case Study - Jackson Clinic.ppt Intelligence Case Study... · Business Intelligence Case Study with Jackson Clinic. Session Agenda • Who is Jackson Clinic?Who

Many Disparate Systems

• Microsoft Dynamics GPMicrosoft Dynamics GP• Psi-Med – Old Practice Management

SystemSystem• Misys – New Practice Management

S t i l t d i 2005System implemented in 2005• Electronic Medical Records• Many Excel files

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New Practice Management System – No Conversion

• Reports are difficult to generate overReports are difficult to generate over periods of time that span both systems

• Lookup values are different between 2• Lookup values are different between 2 systemsD t i t k d t diff t l l f d t il• Data is tracked at different levels of detail

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Lagging Financial Indicators

• Gross Revenue $ High$ g• Little visibility to overall profitability or other key

operational metrics• Always looking back to previous month’s financial

numbers

“They are lagging indicators that fail to capture much of the value that has been created or destroyed by managers’ actions in the most recent accounting period ”actions in the most recent accounting period.

“The Balanced Scorecard”, Robert Kaplan

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Year-End Physician Incentive Calculations

• Complex calculationsComplex calculations• Requires large volume of data… difficult to

work withwork with• Many spreadsheets… manual calculations• Time consuming to produce

Page 10: Business Intelligence Case Study - Jackson Clinic.ppt Intelligence Case Study... · Business Intelligence Case Study with Jackson Clinic. Session Agenda • Who is Jackson Clinic?Who

Multiple versions of the truth

• Many Excel filesMany Excel files• Multiple reports, different systems using

period (or “cut off”) datesperiod (or cut-off ) dates• Different filtering techniques• Different people tracking their own

spreadsheets

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Existing BI Capabilities

• Excel SpreadsheetsExcel Spreadsheets• Source Application Reports

C P Pl b f G l• Cognos PowerPlay cubes for General Ledger, Payroll/HR, Production and P ti t d hiPatient demographics

• Steve Batchelor – Produced reports manually

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Jackson Clinic BI Timeline

• Cognos PowerPlay – 2003Cognos PowerPlay 2003• Misys Implementation - 2005

P ti t A ti D t W h• Patient Accounting Data Warehouse –Completed December 2006

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Cognos BI Implementation

• Built a foundationBuilt a foundation• Software too complicated for most non-

analytical end usersanalytical end users• Source data difficult to parse, many

b i l l l t d i b b ildibusiness rules calculated in cube building process

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Data Warehouse Implementation

• Provided visibility to data in new waysProvided visibility to data in new ways• Needed front-end access to DW by

physiciansphysicians• Moving toward one version of the truth• Allows data from multiple patient

accounting systems to be combined• Business rules are built into the data layer

Page 15: Business Intelligence Case Study - Jackson Clinic.ppt Intelligence Case Study... · Business Intelligence Case Study with Jackson Clinic. Session Agenda • Who is Jackson Clinic?Who

A new day dawned…

Dynamics GP Misys Vision Psi-Med (Old System)

Excel Files

`

Data Warehouse

`

SQL Server 2005

Analysis Services

Access via Web Browser

SharePoint

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Jackson Clinic Physician Dashboard

• Dept and Physician-Physician-Level Dashboard

• Physician Productivity

• CMS National• CMS National Data Comps

• AMGA Comps• Top Referring

Providers

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Technology used in Physician Dashboard

• Microsoft SQL Server 2005 AnalysisMicrosoft SQL Server 2005 Analysis Services

• Microsoft SharePoint Services• Microsoft SharePoint Services• Decision Support Panel• Microsoft SQL Server 2005 Reporting

Services

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Microsoft Windows SharePoint Services

• CollaborationCollaboration• Organization

F d ti f b ildi b b d• Foundation for building web-based apps• Robust administration• Integration with Microsoft Office System

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Decision Support Panel (DSP) Overview

• Links information stored in data warehouses to corporate portalswarehouses to corporate portals.

• Web Parts provide business pcard-sized, dynamic, graphical overviews of information.

• One-click access to integrated analysis tools.

• http://demo.dspanel.com/sites/dspdemosite/default aspx

Download Video from Webpdemosite/default.aspx

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Decision Support Panel (DSP) Overview

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Results of Dashboard

Positive• Moved from monthly to daily view – very helpful to

physicians• Established platform for the future• Physicians starting to catch the BI vision

Most often requested analysis items are available every• Most often requested analysis items are available every day with meaningful comparisons to LY, by Dept, etc.

Negative• Lots of software changes in last 12 months

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Lessons Learned

• You need more than a cube or set of reportsYou need more than a cube or set of reports

• Deliver right information to the right peopleDeliver right information to the right people

• One version of the truth is essential (data• One version of the truth is essential (data warehouse)

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What’s Next

• Expand dashboard to nurse practitionersExpand dashboard to nurse practitioners• Clinical data warehouse (EMR)

E h d ti / i t ti l i• Enhanced reporting / interactive analysis capabilities

• Additional BI training for providers

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The future of BI at Jackson Clinic

Dynamics GP Misys Vision Psi-Med (Old System)

Excel FilesEMR

Data Warehouse

`

SQL Server

`

SQL Server 2005

Analysis Services

Access via Web Browser

SharePoint

Page 25: Business Intelligence Case Study - Jackson Clinic.ppt Intelligence Case Study... · Business Intelligence Case Study with Jackson Clinic. Session Agenda • Who is Jackson Clinic?Who

Call to Action

• Free 2-hour DW / BI Project AssessmentFree 2 hour DW / BI Project Assessment-OR-

• Free 2-hour High-Level Data Readiness AnalysisFree 2-hour High-Level Data Readiness Analysis

Ken RaetzKen [email protected] 309 2433615-309-2433

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Thank You For Attending

Please remember to fill out your Conference yQuestionnaires.

This PowerPoint presentation will be available for download after the conference at:http://www lbmctechnologyconference comhttp://www.lbmctechnologyconference.com

Ken [email protected]