Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction...
-
date post
21-Dec-2015 -
Category
Documents
-
view
213 -
download
0
Transcript of Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction...
![Page 1: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/1.jpg)
Business Intelligence
Brian Cox
Margie Jantti
![Page 2: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/2.jpg)
Quick historical context
Client Satisfaction measures
![Page 3: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/3.jpg)
Quick historical context
![Page 4: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/4.jpg)
What is the Library cube?
• Library value cube
• Marketing cube
• Process improvement cube
![Page 5: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/5.jpg)
Data sources for cube
Student data – already in cube
Loans – snapshot run every week
Database usage – ezyproxy logs
![Page 6: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/6.jpg)
Ezproxy logs
![Page 7: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/7.jpg)
Ezproxy logs
• The day is divided into 144 ten minute periods
• If a user has an entry on the log within that 10 minute period, then they are given a count of 1/6 (as we are measuring hourly sessions).
• Any further log entries during that 10 minute interval are not counted
![Page 8: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/8.jpg)
![Page 9: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/9.jpg)
Stating the obvious
• Usage activity ≠ learning• Many contributing factors:
– Teaching quality– Gender– Age– Language– Class– Attitude– Intelligence– Etc– Etc
![Page 10: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/10.jpg)
Value of the Library
![Page 11: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/11.jpg)
But…
![Page 12: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/12.jpg)
Impact
![Page 13: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/13.jpg)
Impact
![Page 14: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/14.jpg)
Validity
• Data is a census not a sample• Low variability over time• VERY strong correlation• Large shifts in marks with usage• Strong depth of relationship
![Page 15: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/15.jpg)
Impact
![Page 16: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/16.jpg)
Impact
![Page 17: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/17.jpg)
Marketing
• Increasing traction
• Improving usage
![Page 18: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/18.jpg)
Gaining traction
![Page 19: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/19.jpg)
Gaining traction and users
• Books • Gender and origin• Faculties • 1st year• Undergrads and post grads• Age
![Page 20: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/20.jpg)
Final words
![Page 21: Business Intelligence Brian Cox Margie Jantti. Quick historical context Client Satisfaction measures.](https://reader030.fdocuments.in/reader030/viewer/2022032704/56649d605503460f94a41ec9/html5/thumbnails/21.jpg)