Business Etiquettes- Old

8/12/2019 Business Etiquettes- Old

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Business Etiquette

Preparing

Studentsfor the Real World


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The Agenda

Career Preparation

Creating a Resume and Cover Letter

Interviewing Etiquette

Social Etiquette

Dining with Style and race

Communicating with the Industry


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Career Preparation


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Why Prepare?

It!s a "ungle out there#$$

Competition is strong% and the way we

present ourselves is under closere&amination more than ever 'e(ore$


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Preparing (or )or*

Positive Thin*ing + start your preparation (or wor* now% 'y

developing a positive attitude a'out li(e$

etting Started + ,'tain literature% read 'oo*s on careeradvice% (ind out who your local employers are$

Complete career awareness assessments to determine what

you may 'e good at$

Leisure interests + activities and interests outside o( your

studies may help direct you into a career$


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De(ining your Ideal -o'

Eight Factors to consider:

. )hich s*ills do you want to use/

. )hat special *nowledge do you have/

. )hat *ind o( people do you want to wor* with/

. )hat *ind o( wor* environment do you pre(er/

. )here do you want your ne&t "o' to 'e/

. 0ow much money do you want to ma*e/

. 0ow much responsi'ility are you willing toaccept/

. )hat things are important to you/


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Starting out

. The Basics+ the 'est "o's are o'tained 'y thosewho plan% get themselves organi1ed and then act$It ta*es time and practice$

. Vacation and partti!e "or#+ get wor*e&perience$ Employers pre(er someone who has

positive wor* e&perience$

. Choosing your e!ployer+ select one that can

provide a valua'le learning e&perience$. Trac#ing do"n the right $o%+ approach "o's o(

interest regardless i( an opening is availa'le$


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Creating a Power(ul

Resumeand

Cover Letter


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)hy is a Resume so Important/

. ,rgani1es your thoughts$

. 0elps you recogni1e s*ills and interests$

. 2a*es you (eel good a'out yoursel($

. 2ar*ets your (unctional s*ills 'etter$

. Turns your education into a career reality$

. 0elps you achieve your goals$


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)hat Can a Resume 0elp 3ou Do/

. Apply (or summer and part4time "o's

. Apply (or colleges and (or scholarships

. Apply (or internships

. 5ind mentors

. et Re(erences

. Apply (or community service

. Distri'ute at "o' (airs

. 6etwor*


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Creating your Resume

. 3our Contact In(ormation

. 3our oal or ,'"ective

. Education and Academics

. S*ills

. 0onors and Awards

. Activities

. )or*shops% Seminars and Related Programs

. Internships% )or*4Study Programs and Tech PrepPrograms

. Service4Learning and 7olunteer E&periences

. )or* E&perience


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&ndy '( Ta%ori

89: 6orth Cli(( Avenue

Reno% 67 ;;;;;

===49999

)%$ecti*e See*ing an internship in the (ield o( culinary arts

and the hospitality industry$

Education Reno 0igh School% Reno% 67$ E&pect to

graduate 2ay ?99@

ProStart Beco!ing a Foodser*ice ProfessionalProgra!

2a"or Courses

Restaurant 2anagement

5ood Preparation and Ba*ing

Purchasing

2enu Planning

Inventory Control Sanitation

S#ills 5ood Preparation% Sanitation% 2enu

Development and Implementation% Promotional Sales% Catering%

Banquet Preparation and Service% dining Room Service% Ba*eshop

Production

0old Servsa(eServing

Sa(e 5ood Certi(ication

ood communication

S*ills 'ilingual SpanishEnglish

Computer literate

E+perience Reno ,igh School Cafeteria

?9984current

Ca(eteria Coo*% Assist

coo*s with (ood preparation maintain salad 'ar wor* as server and

dishwasher as needed$

-ings"ays .nn% Reno% 67

Summer ?998

Banquet Assistant$

Assisted with (ood preparation (or 'anquets and (ull4service meals$

Assisted che( with menu planning% 'uying and inventory control$

2aintained sanitation in *itchen$

St( &ndre"/s Catholic

Church% Reno% 67 Summer ?999

Contemporary

Style

Resume


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Cover Letter oals

. 2a*es employers want to loo* at your resume

. ets potential employers interested in you$

. Impresses them with your e&perience and s*ills

related to a "o' opening$

. Shows your interest in their company andcustomers$

.Shows that you are dependa'le% pro(essional anddetermined

. As*s (or an interview or indicates the "o'see*er!s (ollow4up plan$


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Creating The Cover Letter

. 3our name address

. Date

. Contact Person!s 6ame and Address

. Salutation

. ,pening Paragraph

. 2iddle Paragraphs

. Contact In(ormation and Closing


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,pening Paragraph

. Classified &d*ertise!ent I read your advertisement in the Chicago Tri'une (or a 0ostess on Sept$

?:% ?99?

. 0nsolicited 1ailing I would li*e to apply (or a position as a 0ostess with Prime Ri' Depot$ I am

see*ing a summer position where I can use my communications s*ills and wor*with the pu'lic$

. The .nternet I am sending my enclosed resume as an application (or the 0ostess position with

your company$ I (ound the opening listed on your )e' site$ I am see*ing a

position where I can use my communications s*ills and wor* with the pu'lic$. Referral

I was re(erred to you 'y 2i*e Thomas% who is my neigh'or$ 0e tells me that you (requentlyhire dependa'le% hard wor*ing high school seniors at your restaurant$ Currently% I am see*inga summer internship where I can use my communications s*ills and wor* with the pu'lic$


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The 2iddle Paragraphs

. F8 4 Summary o( your 'ac*ground and criticals*ills to show you are a match (orthe position$ As my resume indicates% I am active in the culinary arts program and the school

ca(G at my high school$ I recently was the silver medal winner at the state StudentInvitational$ I maintain a @$9 average and wor*ed 89 hours per wee* during theschool year$

. F? + A persuasive paragraph with a (ew so(ts*ills$ I( you are see*ing a dependa'le% hard4wor*ing% and (riendly young

person to wor* as a hostess (or the summer% I would li*e to 'econsidered$


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-enni(er Dean

@8@= 0igh Low Road

0illtop% IL% H;=9

Decem'er% @% ?99?

2s$ -ane 0oward

eneral 2anager

Prime Ri' Depot

@ Center Street

Chicago% IL H9==

Dear 2s$ 0oward%

I was re(erred to you 'y my neigh'or% Tom )illiams% who told me

a'out your restaurant$ I will 'e graduating (rom Stam(ord 0igh

School in 2ay and would li*e to 'e considered (or a hostessposition$

I will have competed ProStartJ% a culinary and restaurant

management program% and am s*illed in (ood preparation and

customer service$ 2y wor* history includes part time positions at

(ast (ood restaurants as well as a hostess at a casual diner$

I( you are interested in hiring a dependa'le% hard4wor*ing%and

(riendly young person to wor* this summer% I would li*e to 'e

considered$

I am availa'le a(ternoons at 9994999 a(ter p$m$ I will 'e

availa'le (or an interview at your convenience$ Than* you (or your

time$

Sincerely%

-enni(er Dean

Enclosure Resume

In(o a'out you

Date

Contact Person

Salutation

,pening Paragraph

2iddle Paragraphs

Contact In(ormation

and closing


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6etiquette

. Pro'lem with e4mail is that your tone caneasily 'e misunderstood

. Always read your email 'e(ore it goes out$

. Don!t (orget the rules o( spelling andgrammar$

. 6ever omit a greeting

andor closing$

. 6ever use ALL CAPITALS$


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Interviewing Etiquette


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The Per(ect Candidate

. A complete application

. Personal appearance

. Answering questions completely

. Consistent wor* attendance

. Positive attitude and 'ehavior

. ood interpersonal relations

. Completing tas*s e((iciently


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Pre4Interviewing Courtesies

. Ac*nowledge your acceptance$

. Do your homewor* on the company$

. Prepare your questions$

. 2a*e sure you *now how to get to the interview

location

. Coordinate your wardro'e and port(olio$

. Loo* your 'est$

. Be 89 minutes early$


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2a*ing a good

K5irst Impression

. The way you dress is the single 'iggest nonver'al

communication you ma*e a'out yoursel($

. 3our dress conveys success% trustworthiness%

intelligence and suita'ility$

. Lean towards the conservative side o( style$

. Avoid loud colors and printed (a'rics

. 2a*e sure your clothes are nicely pressed$

. Bring an e&tra tie% shirt or pantyhose "ust in case$


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)hat should I wear/

IDont

Think So !!


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Clothing Tips (or 2en

. Conservative ?4piece dar* suit%navy 'lue or medium to dar*gray$

. Long sleeved 'lue or whiteshirt$

. Sil* tie complimenting in coloror style

. Blac* dress soc*s

. Dar* polished shoes andmatching 'elt

. -ewelry + 6o 'racelets%earrings or large rings$


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Clothing Tips (or )omen

. Dar* conservative suit$ Twopiece 8 or ? 'utton "ac*et and*nee length s*irt$

. )hite or light colored longsleeved 'louse that is not lowcut or sheer$

. Blac* well polished shoes with8 to 8M inch heels$

. 6atural tone or sheer 'lac*pantyhose$

. Limited conservative "ewelry$


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Dress (or Success


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Body Language

2o/s

2a*e (requent eye contact

SmileTa*e notes

Smile

6od (requently

Smile

Neep you hands out o( your

poc*et

2on/ts

Slouch

Cross you arms

Tap your (eet

Clear your throat

repeatedly

Bite your lips or nails


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The Interview

. The Application

. The reetings + the handsha*e% the names

. The Chit + Chat

. The Core + the interviewing questions

.The Ouestions 4 0ave your questions ready

. The Close + )hat happens ne&t/


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5illing out an Application 5orm

. 5ollow Directions$

. Don!t leave any 'lan*s$

. Be neat$

. Be prepared$

.Provide positive in(ormation a'outyoursel($

. Avoid negative in(ormation a'out yoursel($


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Post Interview

. As* (or their Business Card$

. Re(lect on how your interview went$

. )rite down important discussion

points$

. )rite a than* you letter$

. 5ollow up with a phone call$


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Social Etiquette


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2eeting and reeting

. )ho introduces who/+Traditionally% a man is always introduced to a

woman$ 6ot necessarily in 'usiness$

+0ighest person o( ran* is mentioned (irst$Remem'er KBig% may I introduce Small$

+A younger person is always introduced to anolder person

+It is help(ul to include the persons title

+Always state your name$


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Tric*s (or remem'ering names

. Repeat the person!s name a (ew times to

yoursel( a(ter you!re introduced$

. Qse the person!s name immediately in theconversation a(ter an introduction$

. Immediately introduce that new person to

someone else you *now$

. -ot down the person!s name


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2astering the 0andsha*e


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The Pull4In


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The Two40anded Sha*e


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The Topper


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The 5inger Squee1e


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The Bone Crusher


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The Palm Pinch


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The Limp 5ish


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The Proper 0andsha*e

. 5irm% 'ut not 'one4crushing

. Lasts a'out @ seconds

. 2ay 'e pumped once or twice

(rom the el'ow. Is released a(ter the sha*e% even

i( the introduction continues

. Includes good eye contact withthe other person

. 0old your drin* in your le(thand to avoid a cold% wethandsha*e


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)hat is Diversity/


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)hat are some e&amples

o( human diversity/


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AgeRace

EthnicityCultureender

Se&ual,rientation

2arital statusPhysical status

Economic classEducationReligion

PoliticalIdeology


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Con(lict in the )or*place

. Stereotyping

. Disrespect

. enerali1ations

. Lac* o( Awareness


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Bene(its o( 'eing

Culturally Sensitive

. People respect you

. Less con(lict

. Pro'lems are easily solved

. Business is more success(ul +meaning more "o' security


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Asian Cultures

-apanese. The 'ow sym'oli1es respect and humility$. The Ko* sign is a sym'ol (or money$. The 'usiness card + treat it with respect$. 7ery punctual$ It is rude to 'e late to a 'usiness meeting$

Chinese. ,pening a gi(t in (ront o( the giver signi(ies the gi(t is more

important than the giver$. The triangle is considered a negative shape$

Thai. 6ever touch the head or pass an o'"ect over the head + the

head is considered sacred in Thailand$. 6ever cross your legs in the presence o( an older person$


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European and A(rican Cultures

. In reat Britain% the nap*in is a child!s diaper$ Theycall it the Serviette$

. In 5rance% the Ko* sign means 1ero$

. In ermany% (irst names are seldom used when doing'usiness$

. In ermany% gi(ts are rarely e&changed and are usuallynot appropriate$

. The num'er is considered 'ad luc* in Nenya and

good luc* in C1ech Repu'lic$. In Bulgaria% a nod means Kno and sha*ing you head

means Kyes$

. In some A(rican countries% the color red represents

witchcra(t and death$


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2iddle Eastern Cultures

. 6ever% never eat with your le(t hand$

. 6ever sit in a position that displays the sole

o( your (oot to an Ara'% especially women$

. 6ever as* a 'usinessman a'out his wi(e or

other (emale mem'ers o( his (amily$

. 5amous (or their hospitality$ The co((ee

ritual$


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South America

. 2uch more rela&ed attitude toward time$

. In Bra1il% the KA4,N gesture means Kup

yours


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Respecting Physical Di((erences

. Don!t stare or avert your ga1e$

. Avoid using words such as Khandicapped%

Kcrippled and Kinvalid. Avoid using Khealthy and Knormal! to re(er to

those without disa'ilities$

. Tal* to everyone in a medium tone o( voice$

. 0elping someone is discouraged% unless given

permission to do so$


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Dining with Style and race


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Nnowing ta'le etiquette will put you at ease$


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Your Basic Place Setting


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The 5ormal Dinner Ta'le Setting


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Where do I start?


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Basic Ta'le 2anners

Let!s get seated

Proper nap*in use,rdering (rom the menu

2inding your posture

E&cusing yoursel(


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Wor#ing "ith your local

restaurant !anagers


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1a#ing a Connection3

. Qse your 'usiness etiquette s*ills$

. 2anagers are usually very 'usy during lunch% sotry to call mid4morning or mid4 a(ternoon$

. Call the manager and schedule a time to visithimher at their restaurant$

. Be early$

. Bring competency chec*list% ProStart Program

materials and student photos$

. Nnow your state child la'or laws$

. Neep your visit 'rie( and to the point$


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)hat else/

. Invite the manager to your classroom to

tal* to your students$

. As* i( they would provide a (ield tripe&perience (or your class$

. Invite local managers to see your students

in action$ . As* 'usinesses (or equipment donations$

Business Etiquettes- Old

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