Business Etiquette. Impressions Count Essential skills for TEAMWORK PROFESSIONALISM and...

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Business Etiquette

Transcript of Business Etiquette. Impressions Count Essential skills for TEAMWORK PROFESSIONALISM and...

Page 1: Business Etiquette. Impressions Count Essential skills for TEAMWORK PROFESSIONALISM and PRODUCTIVITY.

Business Etiquette

Page 2: Business Etiquette. Impressions Count Essential skills for TEAMWORK PROFESSIONALISM and PRODUCTIVITY.

Impressions Count

Essential skills for

TEAMWORK

PROFESSIONALISM and

PRODUCTIVITY

Page 3: Business Etiquette. Impressions Count Essential skills for TEAMWORK PROFESSIONALISM and PRODUCTIVITY.

Objectives

Introductions

Compliments

Punctuality

Conversation

Listening

Apologies

Table Manners

Social Network

Protocol

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Our behavior is a reflection of our personality and our behavior is

the means by which other people judge us

Page 5: Business Etiquette. Impressions Count Essential skills for TEAMWORK PROFESSIONALISM and PRODUCTIVITY.

Impressions Count

At the heart of business etiquette lies an underlying respect for other people

and their rights

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Shows sensitivity to other people

Put people at ease

Make people feel welcome and valued

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You only get one chance at a first impression

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Be on time

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Introduce yourself

Use an appropriate greeting

Physically greet people with a handshake

Use people’s names

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Introduce othersMake self-introductions when necessary

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Face the person

Keep an open posture

Maintain eye contact

Look relaxed

Smile

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Give sincere compliments

Say thank you when you receive a compliment

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Be concerned with others

Show a genuine interest

Ask questions

Make a connection

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Be positive

Don’t offer inappropriate negative information

Avoid politics and religion

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You are responsible for 50% of the conversation

Give expanded answers

Ask open questions

Open questions begin with words like, who, what, where, why and how

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Pay attention

Focus on what is being said

Maintain good eye contact and body language

Look for feelings as well as facts

Don’t interrupt

Be an active listener

GOOD LISTENING

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Show that you are listening with nods, and words like, “Uh huh.” “I see”

Ask questions to clarify what the speaker is saying

Paraphrase what the speaker has said to show that you understand

Give feedback when necessary

GOOD LISTENING cont

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Join conversations without disruption

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Don’t criticize people publicly

Air grievances privately

Show sensitivity

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Learn to apologize sincerely

Learn to accept sincere apologies

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Allow the host to tell you where to sit

Wait for all food to arrive and the host to begin eating before you do

Be complimentary whenever possible

Do not talk while you have food in your mouth

Keep your mouth closed while you eat

Keep you elbows off the table

Don’t burp, slurp or make any other inappropriate sounds

Do not touch your nose, hair or teeth while at the table

Basic Table Manners

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Do not reach across in front of anyone

Ask politely for the food or condiments to be passed

Use the different utensils, starting from the outside and working in for various courses

Excuse yourself when leaving the table

Thank your host for the meal

Pay the account if you initiated the event

Basic Table Manners cont

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Only write what you are prepared to have anyone seeBegin with the appropriate salutationFinish with an appropriate salutation and signatureBe clear in your subject lineUse proper English that is spelt correctly with good grammarKeep paragraphs and messages short and to the pointIdentify all quotes, references and sourcesRespect copyright and license agreements

Netiquette

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Do not forward personal email to mailing lists or Usenet without the original author's permission

Be careful with humor and sarcasm

Avoid using upper case in the body of your email

Avoid using control characters

Avoid using academic networks for commercial or proprietary work

Respect people

Netiquette cont