Business Etiquette. Impressions Count Essential skills for TEAMWORK PROFESSIONALISM and...
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Transcript of Business Etiquette. Impressions Count Essential skills for TEAMWORK PROFESSIONALISM and...
Business Etiquette
Impressions Count
Essential skills for
TEAMWORK
PROFESSIONALISM and
PRODUCTIVITY
Objectives
Introductions
Compliments
Punctuality
Conversation
Listening
Apologies
Table Manners
Social Network
Protocol
Impressions Count
Our behavior is a reflection of our personality and our behavior is
the means by which other people judge us
Impressions Count
At the heart of business etiquette lies an underlying respect for other people
and their rights
Impressions Count
Shows sensitivity to other people
Put people at ease
Make people feel welcome and valued
Impressions Count
You only get one chance at a first impression
Impressions Count
Be on time
Impressions Count
Introduce yourself
Use an appropriate greeting
Physically greet people with a handshake
Use people’s names
Impressions Count
Introduce othersMake self-introductions when necessary
Impressions Count
Face the person
Keep an open posture
Maintain eye contact
Look relaxed
Smile
Impressions Count
Give sincere compliments
Say thank you when you receive a compliment
Impressions Count
Be concerned with others
Show a genuine interest
Ask questions
Make a connection
Impressions Count
Be positive
Don’t offer inappropriate negative information
Avoid politics and religion
Impressions Count
You are responsible for 50% of the conversation
Give expanded answers
Ask open questions
Open questions begin with words like, who, what, where, why and how
Impressions Count
Pay attention
Focus on what is being said
Maintain good eye contact and body language
Look for feelings as well as facts
Don’t interrupt
Be an active listener
GOOD LISTENING
Impressions Count
Show that you are listening with nods, and words like, “Uh huh.” “I see”
Ask questions to clarify what the speaker is saying
Paraphrase what the speaker has said to show that you understand
Give feedback when necessary
GOOD LISTENING cont
Impressions Count
Join conversations without disruption
Impressions Count
Don’t criticize people publicly
Air grievances privately
Show sensitivity
Impressions Count
Learn to apologize sincerely
Learn to accept sincere apologies
Impressions Count
Allow the host to tell you where to sit
Wait for all food to arrive and the host to begin eating before you do
Be complimentary whenever possible
Do not talk while you have food in your mouth
Keep your mouth closed while you eat
Keep you elbows off the table
Don’t burp, slurp or make any other inappropriate sounds
Do not touch your nose, hair or teeth while at the table
Basic Table Manners
Impressions Count
Do not reach across in front of anyone
Ask politely for the food or condiments to be passed
Use the different utensils, starting from the outside and working in for various courses
Excuse yourself when leaving the table
Thank your host for the meal
Pay the account if you initiated the event
Basic Table Manners cont
Impressions Count
Only write what you are prepared to have anyone seeBegin with the appropriate salutationFinish with an appropriate salutation and signatureBe clear in your subject lineUse proper English that is spelt correctly with good grammarKeep paragraphs and messages short and to the pointIdentify all quotes, references and sourcesRespect copyright and license agreements
Netiquette
Impressions Count
Do not forward personal email to mailing lists or Usenet without the original author's permission
Be careful with humor and sarcasm
Avoid using upper case in the body of your email
Avoid using control characters
Avoid using academic networks for commercial or proprietary work
Respect people
Netiquette cont