Talent Development Programme

Trainer: Barnabas Chiang

Business EtiquetteTDP-BE-001-R1

BARNYARDT a l e n t D e v e l o p m e n t

Table of Contents Essential Etiquette• Dress for Success• Personal Grooming• Personal Health

Social Etiquette• Social Engagement• Crafting Conversation  Wine & Dine Etiquette• Perfect Host & Pleasant Guest• Wine Appreciation

House Rules Mobile Phones

• Switch to SILENCE• Answer calls outside the class

Participation

• Feel free to express• Respect other’s opinion • Join in all activities to maximize your learning experience

Objectives After the workshop, Learners will be able to: • Display a professional and successful self-image

• Create a good and lasting First Impression

• Attend any social / networking event with confident

• Facilitate a successful dinning / networking event

 Essential Etiquette

Dress for Success - Man

First impressions Count

Smart Casual WearExecutive Wear

NOT Recommended

 Essential Etiquette

Dress for Success - Woman

First impressions Count

NOT Recommended

Smart Casual Wear

Executive Wear

 Essential Etiquette

Personal Grooming Nails

Facial Care

 Essential Etiquette

Personal Grooming

Makeup

 Essential Etiquette

Personal Health

Body OdorOral OdorOral Odor

 Social Etiquette

Social Engagement

Smile ConfidentHand Shake

Self-Introduce

Name Card

Naturally

Feet Apart

Business

• Within Company –

• Company / Customer –

• Company / Supplier –

• Company / Family –

 Social Etiquette

Introduction Protocol

(FIRST)

By HierarchyBy Service Seniority

Customer

Company

Colleague

Introducer:Mr. X, please meet Ms. Z, our new Account Manager.

Ms. Z, please meet Mr. X, our Director.

 Social Etiquette

Introduction Protocol

Mr. X:Ms. Z, welcome to Barnyard.

Ms. Z:Mr. X, It is my honor to be working in Barnyard.

 Social Etiquette

Introduction Protocol

Social

• Age Difference –

• Gender –

• Group / Single –

(FIRST)

Older (Respect)

Lady

Single

Rem

emb

erin

g N

ames

 Social Etiquette

Crafting Conversation 

Mr. Bean…

Mr. Bean…Mr. Bean…

Art of Communication

 Social Etiquette

Crafting Conversation 

Ask Open Questions Avoid sensitive subjects

Speak the Truth

 Wine & Dine

Perfect Host & Pleasant Guest

Perfect Host

• Don’t Be Late

• Guide / Propose Menu

• Show Hospitability

Pleasant Guest

• Be On Time

• Don’t be Fussy

• Follow After the Host

 Wine & Dine

Perfect Host & Pleasant Guest

Meal Planning

• No. of People

• Purpose of the Meal

• Venue & Meal Choice

Seating Arrangement

• Guest on Right / Left Side

• Seat by Interest

• Hierarchy Gap

 Wine & Dine

Entertainment Drinking

MUST AVOID

• Drinking with Empty Stomach

• Bottoms Up

• Mixture of Drinks

• Drink Below your Limits

Know Your Limits

Holding A Wine Glass

 Wine & Dine

Wine Appreciation

See

Smell

Taste

 Wine & Dine

Wine Appreciation

 Wine & Dine

Wine Appreciation

Blending Wine with Food