Business English Level 2 Day 1

8/10/2019 Business English Level 2 Day 1

1/15

Visa English AcademyCreated by Briana Songer

2014


2/15

Grammar: Modals of Politeness

Speaking: How to leave a voice message on the phone

Writing: How type an informal email to someone to meet up


3/15


4/15

Modal Used for Structure Example

Can/Cant Expressingability,willingness orpermission

Modal +pronoun+ simpleform of verb +(me)?

Canyousendmea copy of theinvoice please?

I cant meet thisFriday.

Could/Couldnt More formal(some say polite)way ofexpressing can

Couldyouget mea cup of coffeeplease?

Martha couldntmake coffee thismorning.

Will/Wont Ask to volunteersomething

Willyoumake10copies of thisdocumentplease?

Would/Wouldnt More formal way

to say will

Wouldyoustay

late today please?


5/15

Change the commands to a polite request Use a combination of

can/could/will/would

1. Read the proposal and email me your comments.

2. Meet me at the caf at 6 p.m.

3. Organize the company picnic for this Saturday.

4. Type an email to Mary asking for the sales report.5. Order supplies for the copy room.

6. Move the quarterly meeting to next week instead of today.

7. Give Mr. Stone the message asap.

8. Tell Mrs. Frank that I called and ask her to call me back.

9. Send me my schedule for the day.

10. Pick up Ms. Lee from the airport this afternoon.


6/15

Write 4 sentences of your own requestingsomething from a colleague or boss.

1. (can)2. (could)

3. (will)

4. (would)


7/15

Often times you will make a call and theperson is busy or is not in. Being able to leavea clear message over the phone can mean thedifference between a call-back or not.

You are going to hear two telephoneconversations.

Fill in the gaps of the conversation as youlisten.


8/15

1 Fill in the gaps as you listen to the conversation

a) _________________Corinne Peters, please.

b) ______________message for her?

c) ___________________that Siobhan OConnor rang please?

d) _______________that she gets it.

2. Listen again Fill in the details of the message as you listen

allers Name Where shes

staying

Telephone

Number

SiobhanOConnor Bells Hotel,Room 19 794 8862

Id like to speak to

Can I leave a

Could you tell her

Ill make sure


9/15

1 Fill in the gaps as you listen to the conversation

a) Human Resources, Melanie Collins _________________

b) ____________if _____________give me your name and address.

c) _________________spelling that please?

d) Right, let me ________________to you.

2 Listen again for the following information

speaking

So youd like to

Would you mind

read that back

allers

Name/Country

allers Request What caller

needs to do

Jean-JacquesGiradoux

Wants to know if

there are vacanciesfor work experience

Fill out an application

and send it by the endof the month


10/15

CALLER

Id like to speak to. Can I leave a message for. Could you tell her/him (that)

Thanks. Have a good day.RECEIVER

Hes/Shes not in right now/not here rightnow/stepped out.

Can I take a message? Would you like to leave a

message? What is this regarding? Ill make sure he/she gets the message.


11/15

Create a conversation following the structure below:Student A:Answer the phone and say your company

nameStudent B:Introduce yourself. Ask to speak to _______.Student A:Invent a reason why the person isnt there.

Student B:Ask to leave a message.Student A: Agree to take the message/Ask for name,

number, and reason for the message.Student B:Spell name/give number and reason for

calling

Student A: Promise to give the message; say goodbyeStudent B: Thank student A; say goodbye. Switch roles and repeat.


12/15

Writing emails to set up a time to meet is very common. Reviewthe sample email for the proper structure:

Subject: Meeting Up

Hi Phil,

Im in town until Friday, and Id like to meet up with you to discussthe meeting details before we meet with everyone else. Im freetomorrow afternoon. Would you be able to meet for coffee? Youcan send me a message or give me a call at 555-451-9569. Pleasecontact me asapto confirm.

Regards,

Patrick OConner


13/15


14/15

You are Phil. Write en email responding to PatrickO Connor about a time and place to meet andwhat you would like to discuss at the meeting.Also make one request of Patrick.

Include the following:

SubjectGreetingBody

ClosingUse at least one compound or complex sentence.

You have 7 minutes to write your letter. Go!


15/15

Today you learned:

How to use four modals to politely request things

How to leave a telephone message

How to write an informal email to meet up with acolleague

Homework: Send your letter by email and your teacher

will revise it. Correct your errors and write a final draft of theemail and send it to your teacher.

Business English Level 2 Day 1

Documents

Transcript of Business English Level 2 Day 1