Business Engagement - BRM made simple
17
Logo Empresa Sessió ##### Business Engagement - BRM made simple Simon Kent #gigaTI C
-
Upload
sollertis-limited -
Category
Business
-
view
458 -
download
0
Transcript of Business Engagement - BRM made simple
Logo Empresa
Sessió #####
Business Engagement - BRM made simpleSimon Kent
#gigaTIC
BackgroundBusiness Engagement - BRM made simple
IT Service Management
• We’ve done a great job of Business As Usual
IT Service Management
• But the business doesn’t always see the value in Business As Usual
IT Service Management
Guide
NEWways to engage
with our business
colleagues
Listen
Advise
Consult
Business Technology
SMART ITSMBusiness Engagement - BRM made simple
SMART IT Service ManagementThe
BIGpicture
SMART IT Service Management
YOU?What’s in it for
ITSM suitable for 21st century SMART business
Integral business partner - valued and revered
Capitalise on existing investment in ITSM tools
Do more with less and deliver outstanding service
SMART IT Service Management
Business As UsualIncident Problem
Request Change
Service CatEvent
SLA CMDB
Service Integration* Continual Service Improvement
Business Relationship ManagementCustomer Experience
Process Automation
5 core tenets
SMART IT Service Management
Business Relationship Management
ITIL 2011Service Strategy
BRM Role
NY based formed in 201310000 members
SMART IT Service Management
Engagement
Improvement Complaint New Demand Service Matching Incident
Business Engagement (Topics)
Business Engagement
Unstructured text and narrative
Business Engagement Topic (Complaint)
Business Engagement Topic
Improvement Register - CSI
SMART IT Service Management
Engagement
Improvement Complaint Portfolio Project Incident
Business Engagement (Topics)
Moltes gràcies !
Business Engagement - BRM made simpleSessió #####
Simon Kent
Chief Innovation Officer
+44 (0)7769 210228
@kent2112
