Enhancing Quality in International Partnerships – or Collaborative Adventures...
BUSINESS DRIVEN TECHNOLOGY Chapter Fourteen: Enhancing Collaborative Partnerships.
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Transcript of BUSINESS DRIVEN TECHNOLOGY Chapter Fourteen: Enhancing Collaborative Partnerships.
BUSINESS DRIVEN TECHNOLOGY
Chapter Fourteen: Enhancing Collaborative
Partnerships
LEARNING OUTCOMES
14.1 Identify the different ways in which companies collaborate using technology
14.2 Compare the different categories of collaboration technologies
14.3 List, describe, and provide an example of a content management system
14.4 Evaluate the advantages of using a workflow system
LEARNING OUTCOMES
14.5 Differentiate between a groupware system and a peer-to-peer system
14.6 Define the fundamental concepts of a knowledge management system
14.7 Explain the current tools and trends used in a collaborative working environment
CHAPTER FOURTEEN OVERVIEW
• Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management– Collaboration system – an IT-based set of tools that supportsthe work of teams by facilitating the sharing and flow of information
THE NEED FOR COLLABORATION
• Two categories of collaboration technologies:1. Unstructured collaboration (information
collaboration) - includes document exchange, shared whiteboards, discussion forums, and e-mail
2. Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules
THE NEED FOR COLLABORATION
• Typical collaborative business functions
THE NEED FOR COLLABORATION
• Collaboration systems include:– Content management systems– Workflow management systems– Groupware systems– Peer-to-peer systems– Knowledge management systems
Content Management Systems
• Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
• CMS marketplace includes:– Document management system (DMS)– Digital asset management system (DAM)– Web content management system (WCM)
Content Management Systems
• Content management system vendor overview
Workflow Management Systems
• Work activities can be performed in series or in parallel that involves people and automated computer systems
• Workflow management system – controls the movement of work through a business process
Workflow Management Systems
• Workflow management system features
Workflow Management Systems
• Workflow process diagram
Groupware Systems
• Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
• Groupware falls into two categories:– Users of the groupware are working together at the
same time or different times– Users are working together in the same place or in
different places
Groupware Systems
• Groupware technologies
Peer-to-Peer Systems
• Peer-to-peer (P2P) – allow collaboration in a shared information space to utilize, add to, or comment on any piece of information
Peer-to-Peer Systems
Start
Knowledge Management Systems
• Knowledge management – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions
• Knowledge management system – supports the capturing and use of an organization’s “know-how”
Knowledge Management Systems
• Intellectual and knowledge-based assets fall into two categories:– Explicit knowledge – consists of anything that can be
documented, archived, and codified, often with the help of IT
– Tacit knowledge - knowledge contained in people’s heads
Knowledge Management Systems
• Why organizations launch knowledge management programs
COLLABORATION TRENDS
• E-mail is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic
• Instant messaging is a type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet
COLLABORATION TRENDS
• Instant messaging application diagram
CHAPTER FOURTEENOpening Case Study Questions
1. Identify which systems Amazon.com could use to collaborate internally
2. Explain which Internet technologies have facilitated the way in which Amazon.com collaborates with both its customers and business partners
3. Describe how Amazon.com could leverage the power of a knowledge management system within its organization
CHAPTER FOURTEEN CASEThe Skinny on Knowledge Management at Frito-Lay
• Frito-Lay built a highly successful knowledge management system on its corporate intranet
• The knowledge management portal allowed employees a single point of access to multiple sources of information
• The knowledge management portal was so successful that PepsiCo is deploying it across its three divisions – Pepsi, Frito-Lay, and Tropicana
CHAPTER FOURTEEN CASE QUESTIONS
1. Identify new types of collaboration that Frito-Lay could use to increase its business communication
2. Explain how Frito-Lay can use the portal technology to gain an advantage in its industry
3. Describe how knowledge management and the portal application have changed the jobs of salespeople at Frito-Lay