Business Culture of Finland & Malaysia
-
Upload
abhishek-agarwal -
Category
Business
-
view
2.409 -
download
3
description
Transcript of Business Culture of Finland & Malaysia
![Page 1: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/1.jpg)
Cross Culture
![Page 2: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/2.jpg)
What is a culture?
lens
Sense
Express
![Page 3: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/3.jpg)
Why cultural differences?
![Page 4: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/4.jpg)
Importance of Business Culture
![Page 5: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/5.jpg)
Before we Begin…
• You are not expected to turn Finnish or Malaysian !!!
• Just keep in mind the ‘how’ and ‘why’ when doing business in Finland and Malaysia
![Page 6: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/6.jpg)
Finnish and Malaysian Business Etiquette and Protocol
![Page 7: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/7.jpg)
Finland
![Page 8: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/8.jpg)
Finnish Culture & Society
Finland is an egalitarian society.
Finland along with Iceland is Nordic .
Finnish languages.
Finns are very modest, downplay personal interest.
![Page 9: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/9.jpg)
1. Relationship & Communication
Finns are transactional.
Finns are excellent time managers.
Finns are interested in long- term relationships.
Finns do not require face-to- face contact to conduct business.
![Page 10: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/10.jpg)
1. Relationship
& Communicatio
n cont…
Relationship building - outside the office
“A man's word is his bond“
Finns are direct communicators.
![Page 11: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/11.jpg)
Never turn down an invitation to use the sauna.
![Page 12: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/12.jpg)
2. Business Meeting Etiquette
![Page 13: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/13.jpg)
2. Business Meeting Etiquette cont…
No place for humor
Finns seldom ask questions
Send an agenda and biographies before the meeting.
small talk
![Page 14: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/14.jpg)
Hand Shake
Firm handshake
Direct eye contact
Smile
Repeat your name
Ladies first
![Page 15: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/15.jpg)
3. Dress Etiquette
• Business attire is stylish and conservative.
• Dark suits in the winter and light suits in the summers.
• Dress accordingly
• Women wear the western dresses.
• Men generally wear suits leaving the tie out.
![Page 16: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/16.jpg)
4. Business Card Etiquette
. Exchanged without formal ritual.
. Present your business card.
. Treat business card with respect.
![Page 17: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/17.jpg)
5. Finnish Gift Giving Etiquette
Flowers, good quality chocolates or wine.
Valuable items are considered as embarrassment.
Flowers should not be given in even numbers.
Avoid white, yellow flowers or potted plants
Gifts are opened when received and appreciated.
![Page 18: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/18.jpg)
6. Finnish Dining Etiquette
![Page 19: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/19.jpg)
7. Table Manners
Wait to be told where to sit.
Table manners are Continental.
Always keep your hands visible.
Do not begin eating before invitation to start.
Bread and shrimp are the only foods eaten by hand.
Accept second helpings.
When passing salt and pepper shakers, put them on the table.
Finish everything on your plate.
Men should keep their jacket on at meals.
![Page 20: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/20.jpg)
8. Negotiation Tricks
• Let’s make a deal !!!
•Individualistic working style.
•Bilingual business cards.
•Take lawyers for business contracts.
•Finns are open to new ideas.
•Present your case with facts and figures.
![Page 21: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/21.jpg)
8. Negotiation Tricks cont…
• Let’s make a deal !!!
Use promotional material.
“Everything that is worth doing, is worth doing well”.
An agreement is considered final when signed.
Change in any policy is transparent.
Bargain = dishonor
![Page 22: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/22.jpg)
Malaysia
![Page 23: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/23.jpg)
1. Malaysian Culture & Society
A Multi-Cultural Society
Group Orientation
The Concept of Face
![Page 24: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/24.jpg)
• 2. Business Meeting Etiquette
•Appointments are necessary.
•Observe protocol and decorum.
•Be punctual.
•Dress conservatively.
•When introduced, approach to a comfortable distance.
•Look at the client’s eye.
•Smile
![Page 25: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/25.jpg)
3. Relationship & Communication
Businesspeople are culturally-savvy and internationally exposes
Initial greetings should be formal and denote proper respect
Introduce the most important person first
It is important to use professional titles
![Page 26: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/26.jpg)
Hand Shake
Standard Handshake
Use both hands
Wait for a woman to offer her hand
Traditional Malay - Salaam
Malaysian Chinese – Bow
Traditional Indian - Slight bow with the palms of the hand together
![Page 27: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/27.jpg)
4. Dress Etiquette
Suits are worn only during presentations and
formal meetings.
Women dresses are more flexible and
creative.
Batik attire is considered appropriate.
Usage of headscarves (tudung) is also common.
![Page 28: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/28.jpg)
5. Business Card Etiquette
Business cards are exchanged after introductions.
If you will be meeting Chinese.
If you will be meeting government officials.
Use two hands or the right hand only.
Never write on someone's card in their presence.
![Page 29: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/29.jpg)
6. Malaysian Gift Giving Etiquette
Bring the hostess pastries or good quality chocolates.
Never give alcohol.
Do not give toy dogs or pigs to children.
Do not give anything made of pigskin.
Avoid white and yellow wrapping paper.
If you give food, it must be “halal”
Offer gifts with the right hand only.
Gifts are generally not opened when received.
![Page 30: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/30.jpg)
7. Table Manners
Arrive between 15-30 minutes ahead Bring an extra dish as a contribution
Drink only after you clean your plate Do not chew and talk at the same time
![Page 31: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/31.jpg)
8. Negotiation Tricks
Subjective feelings
Establishing personal relationships
Losing your temper is a serious no-no
Hierarchical levels
Use of silence
Best approach is always friendly yet formal
![Page 32: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/32.jpg)
Aatos Erkko
Olli-Pekka Kallasvuo
Fredrik Idestam
Antti Herlin
Harry Harkimo
Famous Finnish
![Page 33: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/33.jpg)
Finland - famous brands
![Page 34: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/34.jpg)
Robert Kuok Quek Leng ChanAnanda Krishnan Teh Hong Piow Lee Shin Cheng
Famous Malaysian
![Page 35: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/35.jpg)
![Page 36: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/36.jpg)
Recommendations
Understand local culture and religion
Attend all gathering
Form personal relationshipUnderstand govt rules
and regulations
Understand the geographic region
![Page 37: Business Culture of Finland & Malaysia](https://reader036.fdocuments.in/reader036/viewer/2022062513/556619bad8b42a06318b51b9/html5/thumbnails/37.jpg)
Thank YouKiitos
Terima kasih