Copyright Prentice-Hall Chapter 21 Fundamentals of Machining.
Business Copyright 2005 Prentice- Hall, Inc. 16-1.
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Transcript of Business Copyright 2005 Prentice- Hall, Inc. 16-1.
Copyright 2005 Prentice- Hall, Inc. 16-1
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ChapteChapte
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Managing Information Systems Managing Information Systems & Communication Technology& Communication Technology
Copyright 2005 Prentice- Hall, Inc. 16-3
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ess Chapter OutlineChapter Outline
Information Management: An Information Management: An OverviewOverview
New Business Technologies In New Business Technologies In The Information AgeThe Information Age
Types Of Information SystemsTypes Of Information SystemsElements Of The Information Elements Of The Information
SystemSystemTelecommunications & Telecommunications &
NetworksNetworks
Copyright 2005 Prentice- Hall, Inc. 16-4
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ess OverviewOverview
• Information Information ManagersManagers
• Information Information ManagementManagement
Copyright 2005 Prentice- Hall, Inc. 16-5
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ess Data & InformationData & Information
• Data- Raw Facts & FiguresData- Raw Facts & Figures
• Information- Meaningful, Information- Meaningful, Useful Interpretation Of Useful Interpretation Of DataData
• Information System- Information System- Transforms Raw Data Into Transforms Raw Data Into Information For Decision MakingInformation For Decision Making
Copyright 2005 Prentice- Hall, Inc. 16-6
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Use “Very Often”Use “Very Often”Or “Often”Or “Often”
0% 20% 40% 60% 80%
Send/Receive E-Mail
Do Research Work/School
Check News/Weather Updates
Gather Info. On Products/Services
Explore New Sites
Shop
Pay Bills
Dec. 2003 Dec. 2000
2000 2000 Information Not Information Not
AvailableAvailable
Source: Harris Interactive, The Harris Poll “Online Activity Grows As More People Use Internet For More Purposes”, Jan. 21, 2004, http://www.harrisinteractive.com/harris_poll/index.asp?PID=433
Copyright 2005 Prentice- Hall, Inc. 16-7
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ess Technology & ISTechnology & IS
• Employees At All Levels UseEmployees At All Levels Use• Rapid Developments In Rapid Developments In
TechnologyTechnology• Technology ChangingTechnology Changing–Organizational DesignOrganizational Design– Innovation RelationshipsInnovation Relationships–Management/Business ProcessManagement/Business Process
Copyright 2005 Prentice- Hall, Inc. 16-8
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ess Expanding Scope Of ISExpanding Scope Of IS
Copyright 2005 Prentice- Hall, Inc. 16-9
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ess IS & Business StrategyIS & Business Strategy
Copyright 2005 Prentice- Hall, Inc. 16-10
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Functions OfFunctions OfElectronic TechnologiesElectronic Technologies
• Firm Coordination & Firm Coordination & CommunicationCommunication
• Speed Up TransactionsSpeed Up Transactions
Copyright 2005 Prentice- Hall, Inc. 16-11
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ess Electronic Information Electronic Information
TechnologiesTechnologies• Fax MachineFax Machine• Voice MailVoice Mail• E-MailE-Mail• Electronic ConferencingElectronic Conferencing–DataData–VideoVideo
• GroupwareGroupware• Digital Information ServicesDigital Information Services
Copyright 2005 Prentice- Hall, Inc. 16-12
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SystemsSystems& Hardware& Hardware
• World Wide Web- Uniform World Wide Web- Uniform Resource Locator (URL)Resource Locator (URL)
• Servers & BrowsersServers & Browsers–Home PageHome Page–WebmasterWebmaster–ServerServer–BrowserBrowser
• Directories/Search EnginesDirectories/Search Engines
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ess The ‘NetsThe ‘Nets
• InternetInternet
• Intranet- FirewallsIntranet- Firewalls
• ExtranetExtranet
Copyright 2005 Prentice- Hall, Inc. 16-14
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Options From IS Options From IS Organizational DesignOrganizational Design
• Leaner OrganizationsLeaner Organizations• More FlexibilityMore Flexibility• Increased CollaborationIncreased Collaboration• Improved Management Improved Management
ProcessesProcesses• Greater Independence Of Greater Independence Of
Company & WorkplaceCompany & Workplace
Copyright 2005 Prentice- Hall, Inc. 16-15
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Networking ForNetworking ForMass-CustomizationMass-Customization
Copyright 2005 Prentice- Hall, Inc. 16-16
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The Networked The Networked EnterpriseEnterprise
• Virtual CompanyVirtual Company
• Enterprise Resource Enterprise Resource PlanningPlanning
Copyright 2005 Prentice- Hall, Inc. 16-17
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User Groups &User Groups &System RequirementsSystem Requirements
• Knowledge WorkersKnowledge Workers
• ManagersManagers
• Functional AreasFunctional Areas
• Business ProcessesBusiness Processes
Copyright 2005 Prentice- Hall, Inc. 16-18
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Matching UsersMatching Users& Systems& Systems
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Matching Users, Matching Users, Function, & ProcessesFunction, & Processes
Copyright 2005 Prentice- Hall, Inc. 16-20
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ess Systems By LevelSystems By Level
• Transaction Processing Transaction Processing SystemsSystems
• Office ApplicationsOffice Applications
Copyright 2005 Prentice- Hall, Inc. 16-21
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Flow Diagram-Flow Diagram-Transaction ProcessingTransaction Processing
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ess Knowledge WorkersKnowledge Workers
• Systems AnalystsSystems Analysts
• Data Workers- System Data Workers- System Operations PersonnelOperations Personnel
• ProgrammersProgrammers
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Knowledge-Level Knowledge-Level Support SystemsSupport Systems
• Word ProcessingWord Processing
• Desktop PublishingDesktop Publishing
• Computer-Aided DesignComputer-Aided Design
• Simulation ModelingSimulation Modeling
Copyright 2005 Prentice- Hall, Inc. 16-24
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ManagementManagementInformation SystemsInformation Systems
• Decision SupportDecision Support
• Executive Artificial Intelligence- Executive Artificial Intelligence- SupportSupport
• RoboticsRobotics
• ExpertExpert
Copyright 2005 Prentice- Hall, Inc. 16-25
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ess HardwareHardware
• Input Device- CPUInput Device- CPU–Optical ScannerOptical Scanner–CD DriveCD Drive–MouseMouse
• Main MemoryMain Memory• Output DeviceOutput Device–MonitorMonitor–PrinterPrinter–VoiceVoice
Copyright 2005 Prentice- Hall, Inc. 16-26
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ess Hardware ComponentsHardware Components
Copyright 2005 Prentice- Hall, Inc. 16-27
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ess SoftwareSoftware
• System Program- Operating System Program- Operating SystemSystem
• Application ProgramApplication Program
• Graphical User Interface (GUI)- Graphical User Interface (GUI)- IconsIcons
Copyright 2005 Prentice- Hall, Inc. 16-28
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ess IS ControlIS Control
• Ensures System Operates Ensures System Operates According To ProcedureAccording To Procedure
• Problems Of Privacy Problems Of Privacy & Security& Security
• Privacy InvasionPrivacy Invasion
• SecuritySecurity
Copyright 2005 Prentice- Hall, Inc. 16-29
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ess DatabaseDatabase
• Centralized, Organized DataCentralized, Organized Data–FieldsFields
–RecordsRecords
–FilesFiles
Copyright 2005 Prentice- Hall, Inc. 16-30
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ess Application ProgramsApplication Programs
• Word ProcessingWord Processing• Electronic Electronic
SpreadsheetsSpreadsheets• Database ManagementDatabase Management• GraphicsGraphics–ComputerComputer–PresentationPresentation
• Desktop PublishingDesktop Publishing
Copyright 2005 Prentice- Hall, Inc. 16-31
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Multimedia Multimedia CommunicationCommunication
• DevicesDevices–Global Positioning SystemsGlobal Positioning Systems–Personal Digital AssistantsPersonal Digital Assistants–Paging Systems/Cellular PhonesPaging Systems/Cellular Phones
• ChannelsChannels–WiredWired–WirelessWireless
• BroadbandBroadband
Copyright 2005 Prentice- Hall, Inc. 16-32
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ess System ArchitectureSystem Architecture
• NetworksNetworks–Wide Area Network (WAN)Wide Area Network (WAN)
– Local Area Network Local Area Network (LAN)(LAN)
• Wireless NetworksWireless Networks
• Client-Server NetworkClient-Server Network