Business Continuity Management Institute Resilience Newsletter Q2 2008

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Welcome to our second Edition of BCM Institute’s Resilience newsletter and I am glad that the newsletter is still on time in spite of the many initiatives that is presently underway. Just to highlight three major breakthroughs. The initial good news is that the number of certified professionals from BCM Institute had risen to past 1000 professionals from 34 countries. Beside the courses running throughout Asia, we have begun our course offerings in the Middle East starting with Bahrain. We hoped to see our Gulf Cooperation Council (GCC) attending the institute’s course within 2008. Last but not least, we have the BCM Institute’s forum running on groupsite platform, http://bcmi.groupsite.com. I am glad that it had passed the 915 participants starting the recruitment only on first April 2008. It is remarkable to have so many professionals participating in a relatively new BC and DR related forum. Your support is most heartening to us. With this issue of Resilience we hope to highlight to friends and past participants the continued support of you and our instructors who this institute is indebted to.

Transcript of Business Continuity Management Institute Resilience Newsletter Q2 2008

ISSUE 2

YEAR 2008

RESILIENCEResources Global Home Search Jobs Upcoming course Jul/Aug/Sept o BCM-300 Singapore (10/09/08) o BCM-350 Pune (03/05/08) Chennai ( 25/08/08) Hyderabad ( 27/08/08) o DRP-400 Singapore(14/07/08) o BCM-810 Singapore(04/08/08) o BCM-830 Singapore(18/09/08) o BCM-5000 Bangalore(15/07/08) Singapore(18/08/08) Qatar(21/08/08) o DRP-5000 Chennai (12/08/08) Singapore(22/09/08) Newsletter Options Unsubscribe Newsletter Contact Us Dear friends This is the 2nd Edition of Resilience and I am glad that the newsletter is still on time in spite of the many initiatives that is presently underway. Just to highlight three major breakthroughs. The initial good news is that the number of certified professionals from BCM Institute had risen to past 1000 professionals from 34 countries. Beside the courses running throughout Asia, we have begun our course offerings in the Middle East starting with Bahrain. We hoped to see our Gulf Cooperation Council (GCC) attending the institutes course within 2008. Last but not least, we have the BCM Institutes forum running on CollectiveX platform. I am glad that it had passed the 915 participants starting the recruitment only on 1 st April 2008. It is remarkable to have so many professionals participating in a relatively new BC and DR related forum. Your support is most heartening to us. With this issue of Resilience we hope to highlight to friends and past participants the continued support of you and our instructors who this institute is indebted to. I look forward to bringing you more updates during our next issue. Dr Goh Moh Heng President BCM Institute

315 Outram Road #15-04 Tan Boon Liat Building Singapore 169074 Tel: +65 6323 1500 Fax: +65 6323 0933 Email: [email protected] Website: www.bcm-institute.org

NEWSLETTER

President Speaks

BOOK REVIEWSAnalyzing & reviewing the risks for business continuity planning Reviewed by Yvonne Leong

This is another book of Dr Goh Moh Hengs BCM series The Risk Analysis and Review for Business Continuity Planning. The term Risk Analysis (RA) is self-explanatory and has always been associated with Risk Management (RM). In fact, it is one of the very critical steps to accomplish the intended functions of RM.

Following the Business Continuity Management (BCM) being put in the limelight in the past decades, grey areas were introduced between RA of RM and RA of BCM. This book reiterates the embraced concept of RA and addresses the above grey areas from the BCM perspective. It explains the integrations between BCM and RM, using the Australia/NZ RM Standards that defined BCM as part of RM. Since the BCM addresses incident, emergency and disaster situation, the RM in BCM should restrict to events that impact the minimum service level of a business. Some books documents BCM as the process of handling the residue risk identified in RM. However, this book recommends the relationship best to be viewed as an overlap relationship that has no definite boundary. In essence, RA from both the BCM and RM has the similar concepts and objectives. Learn more

315 Outram Road #15-04 Tan Boon Liat Building Singapore 169074 Tel: +65 6323 1500 Fax: +65 6323 0933

BS25999Creating Competitive Advantage and unparallel BCM leadership A perspective from BCMI India315 Outram Road #15-04 Tan Boon Liat Building Singapore 169074 Tel: +65 6323 1500 Fax: +65 6323 0933

The launch of BS 25999 standard is a milestone for the global BCM industry. The importance of Business Continuity Management (BCM) is increasing day by day. Be it natural disasters or man-made, at some point of time we all have been affected by these disasters in some shape and form. Therefore, we have to admit that having a robust BCM in place does not only talk about good corporate governance but also establishes the fact, that the organization is committed to all its stakeholders. We all know that its not really the financial loss of the transaction that causes a problem its really the customer loss of faith, trust and confidence that the disruption causes. In past, there have been various instances of several organizations, where the operations were disrupted beyond a reasonable period of time resulting in business volumes dropping and market share getting eroded. Very soon, the costs become too high and revenues too low, and the operations remain no longer viable so the organization closes down. The message is very clear. Business continuity is critical to ensure the survival of the organization! Learn more

315 Outram Road #15-04 Tan Boon Liat Building Singapore 169074 Tel: +65 6323 1500 Fax: +65 6323 0933

Personal Interview With Salma Desenta From IBM IndonesiaMr Desenta was a course participant at the recent DRP5000 course held in May 2008 at Furama Riverfront Hotel in Singapore. Here is the excerpt from the interview:

315 Outram Road #15-04 Tan Boon Liat Building Singapore 169074 Tel: +65 6323 1500 Fax: +65 6323 0933

What is your key take away for you at this training?Actually for me the key take away at this training was the network built with both instructors and other participants. From material point of view, it enriches me with best practices methodology being used outside my current organization.

What did you like best?I like the arrangement of different instructors for each day. By doing so, the participants can learn much more experiences from those instructors. The arrangement of the instructors that have experience from both vendor and end-user perspective also serves different point of view that enriches the participants as well

What is the DR strategy you would take back to help implement?I believe for those who have been involved in real, practical DR world, theyve been familiar with the DR strategy presented. But from practical point of view, we did share experiences and creative ideas on how o achieve certain target on each phases of the DR methodology

(Editors note: The 6 participants rated the 4 BCM Institute instructors very highly, but they particularly appreciated the enriching instruction from 2 instructors, namely Ms Carolyn Lock and Mr David Tay, and asked BCM Institute to echo their feedback. Overall, their heightened learning is result of the number of trainers fielded and their diverse experience plus ability to teach made their trip to the course more than worthwhile) 315 Outram Road #15-04 Tan Boon Liat Building Singapore 169074 Tel: +65 6323 1500 Fax: +65 6323 0933

Trainer: Lim Sek Seong in Tie

DRP 5000 in house training for regional SHELL participantsCyberjaya, Kuala Lumpur, in June 2008

BCM Institute is very appreciative of SHELLs continued reliance on our institute and our instructors to teach BCM and Trainer: Serena Chan Standing DRP to their expanding BC & DR practitioners. The 4th in a series of in-house training, the participants came from all over Malaysia, Brunei and Singapore. BCM Institute fielded 3 instructors Ms Serena Chan from Hongkong, Ms Yvonne Leong, a BC practitioner in a large Malaysian bank, and Mr Lim Sek Seong, Managing Consultant from GMH Continuity Architects in Singapore.

BCM 300 In Bangkok

315 Outram Road #15-04 Tan Boon Liat Building Singapore 169074 Tel: +65 6323 1500 Fax: +65 6323 0933

Meet The ExpertsSingapore

On Friday 27th June 2008, BCM Institute in Singapore held another Meet-The-Expert session at the Furama Riverfront Hotel. It was well received and attended by over 70 participants from the BC & DR Community in Singapore. 3 experts were in attendance that afternoon, and their topics were: a) Crisis Communication & the need for BC practitioners to know its importance. The speaker was Ms Farah Rahim who heads the Crisis Communications PR team at Hill & Knowlton. b) Business Impact Analysis and its practice in other MNCs overseas. The speaker was Dr Goh Moh Heng, President of BCM Institute. c) SSxxx/TR19, and its proposed requirements and their impact on the BCM process in Singapore. The speaker was Mr Lim Sek Seong, Managing Consultant of GMH Continuity Architects and one of the original co-authors of the TR19 coding. Several of BCM Institutes instructors met for several causal get-togethers at Crystal Jade Restaurant/Great World City, hosted by BCM Institute. It was a good time to talk about non-BC matters and catch up with each other Meet the Expert sessions would continue bi-monthly in Singapore, and the main intent is to field subject matter experts who would speak about a given topic (usually topics raised by past participants in their feedback forms), and time given for Q&A to enhance the technical sessions learning focus. Typically, the speakers would speak for 30 minutes, and the following 30 minutes was given to the floor, and for each session, there was an overwhelming response as participants queried the experts with subject matters and what ifs scenarios (which were largely their experiences or difficulties at work).

315 Outram Road #15-04 Tan Boon LiatRoad #15-04 315 Outram Building Singapore 169074 Tan Boon Liat Building Tel: +65 6323 1500 Singapore 169074 Fax: +65 6323 0933 Tel: +65 6323 1500

FULL ARTICLES

Analyzing & Reviewing the Risks for Business Continuity Planning by Dr Goh Moh HengReviewed by Yvonne Leong

This is another book of Dr Goh Moh Hengs BCM series The Risk Analysis and Review for Business Continuity Planning. The term Risk Analysis (RA) is self-explanatory and has always been associated with Risk Management (RM). In fact, it is one of the very critical steps to accomplish the intended functions of RM.

Following the Business Continuity Management (BCM) being put in the limelight in the past decades, grey areas were introduced between RA of RM and RA of BCM. This book reiterates the embraced concept of RA and addresses the above