Business Continuity Management BCM Institute Resilience Newsletter Q4 2009

Meet-The-Experts SingaporeSelecting Business Continuity and Disaster Recovery Strategies Page 5 BCMpediaSpeaking the same language inBusiness Continuity Management - BCMpedia0

H1N1 Pandemic InfluenzaHow it is affecting your business Page 14

Connect with us :

http://www.linkedin.com/groupInvitation?groupID=44413&sharedKey=53D6DE01249F

Strategy Focus for BCM InstituteB

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BCM Institute Leadership

We would like to welcome Dave Crossley who had assumed as the Regional Coun-try Manager for Australia Pacific. A senior position within the institute that manages our customers residing in Australia, New Zealand and the Pacific Islands.

Advisory Committee

We have the honor of the acceptance of some of the most distinguish profession-als from the industry joining our Advisory Council. We have Mr Petri from Nokia, LTC Col Husin, from CyberSecurity Ma-laysia and Mr Hornsby from Royal Dutch Shell. With the added senior advisors, the advisory council continues to strategi-cally steer the institute to its next level of excellence.

Certification Review Committee

Our certification review committee led by the Chairperson, Mr William Ho and his certification committee members have been busy reviewing the increased influx of professionals to be certified. We have exceeded 1250 certified professionals ranging from more than 36 countries. We have the honor of growing the Certifica-tion Review Committee represented by professionals from Kuwait and Thailand. Recently, in spite of stringent review pro-cess, two candidates were able to receive their certification approval within a period of 10 days upon the application for their certification. It is indeed a record.

Welcome to the latest newsletter for 2009. On behalf of the en-tire BCM institute’s global team, we would like to thank your con-tinual support for us. 2009 is indeed a fast pace year for us despite of the economic recession and the H1N1 pandemic outbreak. Our strategic focus is the continual recruitment of our manage-ment team, advisory, education and certification committees. On the infrastructure side, the launch of our new BCM Institute web-site with its Web 2.0 transformation focus within its website, BC-Mpedia (wiki), BCM discussion forum, LinkedIn and Facebook. Append below is the extract from my recent speech “President’s Speak.”

2 BCM Institute Resilience Newsletter Q4 2009 bcm-institute.org

World Continuity Congress

The annual World Continuity Congress (WCC) 2009 was held in Kuala Lumpur, Malaysia. This is our 9th year. My personal thanks to our Malay-sian BCM Institute’s team, the Malaysian pro-fessional community and our sponsor,Hewett Packard (HP), who made it a success. We will be bringing something larger than what you are experiencing to a city near you.

Meet-the-Experts (MTE) Seminars

We continue to run our successful series of Meet-the-Experts (MTE) seminars and we have extended the reach to Fuji Island and Bangkok, thanks to our Australia-Pacific and Thai teams for making it happen. It is another way of expressing our gratitude to the BC and DR community within the respective countries for their continual support. The testimonials from the participants were heartening.

BCM Institute BC and DR Discussion Forum

Our BC and DR Forum on Groupsite platforms continues to grow to 2500 participants in octo-ber 2009 coming from more than 90 countries. The growth of the forum which is by invitation only has grown 600% since its launch in April 2008. Besides running the BC and DR forums, professionals can also join our BCM Institute’s LinkedIn Forum.

Dr Goh Moh HengPresidentPhD, BCCE, DRCE[Extracted from President’s Speech Sep 2009]

Strategy Focus for BCM Institute

I am interested in joining this event as: Delegate Sponsor

Name:

Organisation:

Phone:

Email: Please fax to: Singapore (+65) 6323 0933 Malaysia (+60) 3 2116 5999 Thailand (+66) 2 985 9986

Register online at www.worldcontinuitycongress.com

CONFERENCES VENUE 9th - 11th March 2010, Singapore 15th - 18th June 2010, Malaysia 20th - 23rd July 2010, ThailandCONFERENCES FEES

Early Bird (before 31st Dec 09)

Standard Fee

Packages Members Participants Members ParticipantsConference only SGD$250 SGD$299 SGD$299 SGD$399Conference + Masterclass

SGD$1750 SGD$1799 SGD$1799 SGD$1899

Masterclasses only

SGD$1600 SGD$1600 SGD$1600 SGD$1600

Conference Documentation

SGD$150

6 Continuing Education Hours (CE Hours)

Waiver of Annual Maintenance Fee if you attend 3 Full days Conference and Masterclass.**Exclusive only for BCM Institute Certified Members.

WORLD CONTINUITY CONGRESS 2010

2010 Conference & Master Classes

Promoting Business Continuity Management throughtout Asia Pacific

9th - 11th March 2010, Singapore15 th - 18thJune 2010, Malaysia20th - 23rd July 2010, Thailand

NETWORK - SHARE - LEARN!

2010 Course Schedule is Out! C

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Course Category Starts From BCM Foundation Courses 2nd week of February, Singapore Business Continuity Courses 2nd week of January, Malaysia IT Disaster Recovery Courses 4th week of January, Thailand BCM Technical Courses 3rd week of February, Australia BCM Specialize Courses 3rd week of January, India

Crisis Management Courses 3rd week of January, Middle East BC Governance and Compliance Courses 3rd week of January, Singapore

If you would like to learn more about the different courses available, please visit http://www.bcm-institute.org/bcmi10/en/education

BCM Institute’s courses are compliant with the standards of SS 540: 2008; BS 25999; NFPA 1600 and ANZ 5050.

Singapore: +65 6323 [email protected]

Australia Pacific: +61 29006 [email protected]

Malaysia:+60 3 2116 [email protected]

India and Middle East:+91 114223 [email protected]

Thailand:+66 8 1171 [email protected]

Click to view the 2010 course schedule:

Click to ask our Course Advisors:

SPEAKERS:Yong Foo Onn, BCCEDirector of UBS

Paul KangroApplied Technology Strategist of Novell Asia Pacific

Roland TeoDeputy Director of Singapore Business Federation

Business Continuity and Disaster Recovery Strategies Seminar

BCM Institute had once again orga-nized another of its successful MTE 23 Oct 2009 Meet-The-Expert (MTE) event which drew the support of more than 120 Information Technol-ogy, Information Security and senior management. These professionals comes from the varied industries to gather at the Holiday Inn Atrium for an afternoon of informative sharing and technology updating session. The theme is “Business Continuity and Disaster Recovery Strategies.” This is the second time that the institute had organized an IT disaster recov-ery theme talk of which, 75% of the participants who had registered are attending our MTE for the first time and they are not our certified mem-bers. This seminar is to bring the real life experiences and practicalities of implementing disaster recovery strat-

ORGANIZED BYBCM InstituteSingapore Business Federation

egies that is taught as part of the BCM institute’s DRP-5000 course.

The seminar was led by Mr. Yong Foo Onn, Director of UBS Bank who shared about the “Cost-Effective Identifi-cation and Selection of the BC & DR Strategies”. This was followed by Mr. Paul Kangro from Novell Austra-lia who touched on “Disaster Recovery and Platform Man-agement”. Mr. Roland Teo from the Singapore Business Federation (SBF), emphasiz-ing on the “how to” apply for the grant from National BCM Programme and how it could benefit their organisation during this times of economy crisis.

SPONSORS:NovellGMH Continuity Architects

VENUE:Hoilday Inn Atrium, Singapore

DATE:Friday 23 October 2009


For more information, Visit http://www.worldcontinuitycongress.com/wcc08/mte/mte-singapore/23-october-2009.html

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The BCM Institute and the Singapore Business Federation (SBF) had jointly organized the “Implementing an Afford-able and Painless BCM with SS540 Certification” at the institute’s Meet-The-Experts (MTE) seminar. More than 120 members from all industries had benefited from the detailed elaboration by Dr Goh Moh Heng, President of BCM Institute, on how to develop and implement BCM using an “optimized” approach. Dr Goh shared the best practices for business continuity implementation for Small and Medium enterprises (SMEs) and how a SME can keep its investments in both time and resources to the lowest and yet at the same time achieve the BCM and SS540 certification requirements. Following the implementation of BCM presentation, is the funding from the Singapore government. Mr Roland Teo, Deputy Director, Capacity Building Division, SBF, provided an overview of the incen-tives, grants and the application/submission processes un-der the National BCM Programme and how it applies to the organisations.

In attendance was BCM Institute’s certified professional, Ho Chuan Wei, BCCE and Andy Liu, BCCE from British Telecom. They had never skipped an MTE session. Both had indicated that they like the seminar as it had presented them with “the opportunity to meet fellow professionals” and also to hear and learn from the industry’s expert’s first-hand experiences and knowledge. Ravindra, BCCE from the National University of Singapore, added that, “this MTE was focussed on the implementation approach and also to obtain financial grants, it is unlike others, which generally tried to promote their products and services.”

SPEAKERS:Dr Goh Moh Heng, PhD, BCCE, DRCEPresident of BCM Institute

Roland TeoDeputy Director ofSingapore Business Federation

VENUE:Hoilday Inn Atrium, Singapore

DATE:Friday 14 August 2009

ORGANIZED BY:BCM Institute SingaporeSingapore Business Federation

Implementing an AFFORDABLE and PAINLESS BCM with SS540 CERTIFICATION


http://www.linkedin.com/groupInvitation?groupID=44413&sharedKey=53D6DE01249F

Corporate Guidance of H1N1 Influenza Pandemic Prepareness

More than 100 Business Continu-ity and Human Resources Manag-ers attended, Meet-The-Experts (MTE), Malaysia on 6th August 2009. The session primarily fo-cused on “Corporate Guidance on H1N1 Influenza Pandemic Preparedness”. With the current outbreak of the H1N1 Pandemic Influenza, business continuity planning is critical to protect em-ployees’ health and safety, as well as minimizing the negative impact to businesses and the society. While organizations may have al-ready taken appropriate preven-tive measures to minimize the risk of potential employee exposure, illness, and the spread of H1N1 Pandemic Influenza in the work-place, contingency measures need to be put in place to meet the challenges of possible mass infection and to ensure business continuity.In this seminar , Dr Goh Moh Heng of the BCM Institute shared

how to step up their H1N1 Pan-demic Influenza planning, which includes business continuity plan-ning, workplace safety and health issues, administrative controls, hu-man resources policies, employee assistance services, and actions to take when a case of H1N1 influ-enza virus is confirmed among em-ployees.One of the participants, Bahyah Baku from Bursa Malaysia has a better understanding that, “during the pandemic outreak, we need to have clear guidelines or guidance on what need to be done although we have a pandemic plan in place.” Michael Low of Kompakar CRC added, that the Meet-The-Expert session has provided him with the “Fast-Track” formula to formalize the policies in response to pandem-ic outbreak threats.

SPEAKER:Dr Goh Moh Heng, PhD, BCCE, DRCEPresident of BCM Institute

VENUE:Legends Hotel, Kuala Lumpur

DATE:Thursday 6 August 2009

ORGANIZED BY:BCM Institute Malaysia

For more of the Photos, find us on World Continutiy

Congress Website’s Photo Gallery or

Facebook.

For more information, visit. http://www.worldcontinuitycongress.com/wcc08/mte/mte-malaysia/mte-my-august-2009.html


BCM Institute & Temasek Polytechnic (TP) Jointly Launched the Professional Development Certificate (PDC) in BCM

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Enterprise to Defend from Crisis with Well Prepared Risk Management

[Singapore, 17th August 2009] BCM Institute and Temasek Polytechnic (TP) had launched its inaugural “Professional Development Certificate in Business Continuity Manage-ment” course. Without much fanfare, enroll-ment had hit a high of 100 participants and TP is still conducting its enrolment.

Via this special partnership, successful can-didates who had attended the course by TP and completed the certification exami-nation will be issued with the Professional Development Certificate (PDC) in Business Continuity Management. In addition, they are also awarded the BCM Institute’s Busi-ness Continuity Certified Planner (BCCP) certification. The course is fully conduct-ed within TP and this special BCM 240: Fundamentals of BCM with SS540 course

is designed for the busy working adults.This course is also suitable for working professionals who are new to Business Continuity or Disaster Recovery process / system, or had recently been involved in Business Continuity or Disaster Re-covery project /program within their or-ganization. This course is conducted over 3 evenings sessions with an elec-tronic examination (50 Multiple-choice Questions or MCQ) to be conducted on the 3rd evening.Upon successful completion of this course; participants will be awarded a BCCP certificate.


The successful participant can look forward to enrolling himself / herself for the next level (see Education Overview or BCM insti-tute Courses) in Business Continuity or Disaster Recovery course (BCM-300 or DRP-300).

Attendees of BCM-240:

Fundamentals of BCM with SS540

BCM Institute & Temasek Polytechnic (TP) Jointly Launched the Professional Development Certificate (PDC) in BCM

Enterprise to Defend from Crisis with Well Prepared Risk Management

[Translated to English from Sin Chew Daily, Malaysia] The economic crisis be-gan from the US and expanded to Europe, Asia and almost every country in the world thereafter. During this time, an enterprise which can survive and continue to progress is tied to its good risk management and business continuity practices! Basically, all banks have limited capital under the attack of an economic downturn. Therefore, an enterprise or company depends on other parties’ financing might to face the risk of an unstable operation due to the high cost of investment. While en-terprises with low debt and high cash may grab the opportunity for acquisition and expansion, the same cannot be said for companies that do not have a good busi-ness continuity practice in place. “The first concern during the economic downturn is to know whether the fund is sufficient. Usually, banks has a risk management committee in the company to manage these risks, and they will rescue the com-pany accordingly,” said Dr. Goh Moh Heng, President of BCM Institute.

SIN CHEW DAILY, MALAYSIA reports.


A Manager’s Guide of SS540 Singapore Standard for Business Continuity Management

Having completed the 7-book Business Continuity Managment Book Series, Dr Goh Moh Heng, President of BCM Institute had launch the first of the BCM Specialist Book Series. This new book aims to prepares the reader to apply the Singapore Standard SS 540 framework, principles and methodologies for the implementation of the BC Plan. Dr Goh highlighted that this is the “readable English version of the Singapore Standard SS 540:2008.” The book is kindly forwarded by Mr Teng Theng Dar, CEO, Singapore Business Federations and Mr Dan Steele, Chairman of Busi-ness Continuity Council. In January 2010, this book will be the standard textbook for SS 540 related courses such as the BCM-240: Fundamentals of BCM with SS 540, BCM-354: Implementing BCM with SS540 and BCM-840: BCM Audit.

Using the BCM Areas and Components framework as spelled out in the Singapore Standard, this book provides a clear explanation of the stan-dard and it elaborates on the “How-to” aspect in implementing your busi-ness continuity programme and plans.

Learn how to:

* Understand the framework to undertake BCM * Learn about SS540 and its value for BCM * Understand the six BCM areas and four components * Prepare and carry out the Business Impact Analysis * Determine resource requirement for effective framework * Develop BCM strategy for resiliency

Available at BCM Institute Online Store, SGD$49.90http://www.bcm-institute.org/bcmi10/en/store

Be sure to catch the rest of the series in 2010 as Dr Goh Moh Heng will share the tricks of the trade in

BCM Audit and IT Disaster Recovery planning.

Dr. Goh Moh Heng. 2009, 148 pages.

For more information on the SS540, visit http://www.ss540.org

Dr Goh Moh Heng awards Guest of Honour, YM Dato Dr Raja Malik Mohamed

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BUSINESS continuity plans (BCP) are necessaryfor managing an unexpected crisis, such as the on-going Influenza A, so that businesses can operate as usual. That, however, is not all there is to crisis man-agement, which requires organizations to know how to execute those plans. In Japan, for instance, BCP is viewed in the same light as crisis management.To standardize about 400 terms used in a business con-tinuity management (BCM) course, a training institute here turned to the Wiki community.

The Business Continuity Management Institute runs certification courses on BCM for students in 36 coun-tries. Said BCM Institute president Goh Moh Heng: “Disagreement over BC & DR terminology between professionals are common because they don’t speak the same language and they come from different professional and cultural backgrounds.”Three staff members of the Singapore-based BCM Institute took six weeks to build its BCMpedia Wiki using the open-

Speaking the same language inBusiness Continuity Management BCMpedia

What is BCMpedia?THE STRAITS TIMES, Singapore reports

“Quick FactsFounded: 2008Page View: 349,548 Terms: 400Glossary:- Business Continuity Management- Disaster Recovery- Pandemic Flu- BCM Audit Standards: BS 25999, SS540, NFPA 1600, ASIS, ANZ 5050 and more.

VISIT http://www.bcmpedia.org

Disagreement over BC & DR terminology between Professionals are common... ”Dr Goh Moh Heng, BCM Institute President


source Media Wiki platform. It went on-line in September last year.

Unlike the popular Wikipedia online en-cyclopedia, Moh Heng said there are no plans to open BCMpedia up for public ed-iting because the institute lacks the man-power to monitor changes to BCMpedia as well as block potential pranksters. However, anyone can propose changes through an online change request form.Through the Wiki, BCM Institute has in-creased its pool of contributors to include international BCM experts whom Moh Heng found through LinkedIn, a profes-sional social network site.

[Extract from the Straits Times,13 May 2009]

Singapore First Official BCM SS540 Implementation Training Program

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In support of the Singapore National BCM programme, BCM Institute has launched the BCM-354: Implementing BCM with SS540 earlier this year. The BCM-354 is a three and a half day course that is designed to assist participants in the under-standing of fundamental BCM concepts and BCM planning methodology in relation to the Singapore Standard SS540. The institute has seen more than three courses with 15 to 18 par-ticipants for each course. Again, with the growing interest and support from the government, we are expecting more to follow in the near future.

This fast-tracked, hands-on BCM course is recognised and 80% funded by the Singapore govern-ment. We are proud that at least three of our client organizations will achieve their SS540 certifi-cation by 2010. All participants who had successfully passed the certification examination

were awarded the Business Con-tinuity Certified Planner or BCCP. We have another 10 organizations awaiting to start their journey with us during the start of 2010.

BCM-354 is recommended for mid-dle management, department rep-resentatives, business unit BCM coordinators and other profession-als with similar needs in the BC/DR skills. The instructors of the course strive to ensure that all participants will learn the fundamentals of BCM concepts and feel empowered to implement these concepts and ap-ply them in their workplace. As an added bonus, those that pass this course will be entitled to apply for the Business Continuity Certified Planner certification.

BCM-354 is a popular course owing to its well-paced training and hands-on approach. This course has al-lowed many organization to embark on their organization’s BCM imple-mentation and certification quest.

Quick FactsBCM-354: Implementing BCM with SS540Certification:BC Certified Planner (BCCP)

Who should Attend: Middle Management, Department Repre-sentatives, Business Unit BCMCoordinators; BCM Professionals & Managers

Why attend?:-Improve your organised resilience by being SS540 compliance.

-CITREP ENDORSED up to 80% Funding. http://www.bcm-institute.org/bcmi10/en/bc-governance-and-compliance/bcm-354-implementing-bcm-with-ss540

NOTE:This course is only avaliable in Singapore.


BCM-5000 and DRP-5000:BCM Institute Delivers Updated Advanced BCM and DRP courses

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BCM Institute is proud to launched its new revised 5000 series: BCM-5000: Implementing and Managing Business Continuity Management & DRP-5000: Implementing and Man-aging IT Disaster Recovery Planning. This advanced level of courses designed specifically to cater to professionals who have prior DR and BC experience. The course will train practitioners to implement the BCM Planning Methodology with any of the national BCM standards such as BS 25999, SS540, NFPA 1600 and the upcoming ANZ 5050 standards. Till today, the Institute has conducted more than 12 BCM-5000 and DRP-5000 courses over the last 6 months, participated by an average of 15 par-ticipants per course. Interestingly, these courses are open to professionals with no prior BC or DR experience but are keen to embrace from the entire BCM Body of Knowledge and are pre-pared to be certified with a lower level certification as compared to the Business Continuity Certified Expert (BCCE) or Disaster Recovery Certified Expert (DRCE).

All courses within this series has a duration period of 4.5 days, and participants who manage to pass the courses are invited to apply for the BCCE and the DRCE certification for the BCM-5000, and the DRP-5000 respectively.

The 5000 series is a popular course for BCM and IT DRP project managers and other similarly themed professionals. The course will touch upon concepts and knowledge that will prove benefi-cial to the aspiring BC professional, including each phase of the best practice BCM and DR planning methodology.

Quick FactsBCM-5000: Implementing and Managing BCMCertification:BC Certified Expert (BCCE)

Who should Attend: BCM Professionals & Managers

DRP-5000: Implementing and Managing IT DRPCertification:DR Certified Expert (DRCE)

Who should Attend: Disaster Recovery, IT Professionals & Managers

Compliant with Standard: BS 25999, SS540, NFPA 1600, and ANZ 5050.

For More Information visit:DRP-5000,

BCM-5000,


The 5000 series provides a reward-ing learning experience for its partici-pants, helped by the fact that we have instructors that are skilled in their specialized field of expertise. Be on a lookout for our course offerings in Asia Pacific and Middle East regions in the year 2010.

BCM Institute’s Booming Enrolment in India and Middle East

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Covering the South Asia and Middle East part of the world is supported by BCM Institute India. Since early April this year, BCM Institute India was kept busy with the increased enrolment in their courses. Till Sep-tember 2009, in spite of the recession, BCM Institute in India has seen their way through more courses with more than 80 new participants during the last 5 months. The heightened rate of enrolments was attributed to the resilient Indian and Middle East economies. With the recent terrorist attacks in Mumbai and Kara-chi, this region is placing more reliance on its business continuity and disaster recovery professionals.

The requirement for such professionals by both the government and business sec-tors and with the India being a potential hub for BCM and DR activities, this has generat-ed the demand for more training and certification by BCM Institute. With more and more disas-ters rearing its ugly head, demand for the institute’s certified professionals had increased. The most recent BCM-300: Implementing BCM class was held in Dubai. It was attended by 13 BC professionals from the Gulf Cooperation Council (GCC) countries, the course enables participants to understand BCM best practices through experience sharing among each other. One of the partici-pants, Sandeep Shenoy from Axis Solutions, highlighted that “the course helped him by providing an insight to look at BCM & DR from a customer’s business point of view.”


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BCMPedia for Pandemic Influenza

In view of the H1N1 (2009) Pandemic Influenza out-break, the institute had added an additional set of Pandemic Influenza glossary to assist our colleagues in briefing their colleagues within their organizations.

Check out the Glossary for Pandemic Influenza.http://en.bcmpedia.org/wiki/Pandemic_Flu_Glossary

Influenza A (H1N1) - Challenges faced by Human Resource Managers with Business Continuity Planning, BCP in Asia

Human Resource and Business Continuity Plan-ning, BCP : The Challenges in Asia. With the current case of the Influenza A (H1N1) reaching above the 1,000 mark in Singapore. Dr Goh Moh Heng, President, Business Continuity Manage-ment Institute was invited to share his experience in a special dialogue session at the Singapore Hu-man Resource Institution better known as SHRI. Dr Goh shared best practices around the region and also provided insightful thoughts to organiza-tions and provided suggestions for business re-

alignment and for adapting their respective business strategies to cope and survive this influenza pandemic wave circling the globe.


H1N1 Pandemic Influenza Risk

Singapore Businesses told to Stay Alert with Influenza A (H1N1) risk The Influenza A (H1N1) risk seems to have abat-ed in recent days, but health experts told human resource officers from local companies yester-day that they should keep their guard up. The executives from companies large and small were advised to stay vigilant and not assume that the worst cannot happen here, despite the Govern-ment lowering the alert from orange to yellow yesterday. Dr Goh Moh Heng, president of the Singapore-based Business Continuity Manage-ment Institute, cautioned that while there are no reported H1N1 cases here, companies must be prepared as the disruption of business is inevi-table once there is an outbreak. “In my opinion, we are going to be hit by a second wave.

The question is in what form and how severe it

is,” Dr Goh told 1,000 executives-mainly human resource staff-from small and medium-sized companies at the seminar at Suntec City.

He urged firms to maintain strict travel restric-tions and perform what he calls a “quick impact analysis” on critical business functions if they have not done so.” Take a position on what is critical and have a close consultation with the leadership on what must be conducted during an outbreak,” said Dr Goh. He urged businesses to “prepare for a long-drawn outbreak and intermit-tent disruptions”, including fatigue, resignations and loss of staff. Mr Lau Weng Hong, the Minis-try of Manpower’s deputy director, told the semi-nar that the Government is “prepared to meet the challenge”. The Health Ministry has stockpiled enough anti-viral drugs such as Tamiflu, but he added that people should be socially responsible and practise good personal hygiene.

[Extract from Business Times, 12 May 2009]


“ 200,000 H1N1 vaccines are now made available by November 2009 in Singapore. ” [Extract from Channel News Asia, 2 Nov 2009]

Business Continuity Management BCM Institute Resilience Newsletter Q4 2009

Documents

Transcript of Business Continuity Management BCM Institute Resilience Newsletter Q4 2009