Mobile Business Communication and Collaboration, Interpersonal Communication, and Business Etiquette
Business communication
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Transcript of Business communication
“If you are to get results working with other people, it is essential that you
develop your abilities and skills in three inter-related areas of leadership,
decision making & Communication.”
John Adair
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Evolution of communication
Communication is as old as man
Communication is older than words.
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Communication
Derived from Latin word “Communis” meaning Common
Communication is the sum of all the things that one person does when he/she wants to create an understanding in the mind of another.
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Features of Communication Unavoidable Continuous Process Universal Social process Role of perception
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Elements of Communication
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Elements of Communication Sender Message Encoding Channel Receiver Decoding Feedback
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Importance of Business Communication Efficient working of the business Communication failures: costly Basis for managerial functions
Innovations Planning Organising Leading, directing, motivating Controlling
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Importance of Business Communication
Building human relations/maintaining relations with external parties
Total quality management/quality services
Job satisfaction
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Formal Communication
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Informal Communication
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Merits of informal Communication
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Limitations of informal communication
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Oral communication
Merits of Oral Communication
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Demerits of Oral Communication
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Written Communication
Merits of Written Communication
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Demerits of Written communication
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Objectives of Communication
To promote
To facilitate decision making Shikha Sota
Purpose of Communication
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Process of communication
The linear concept
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Shannon Weaver model
Noise
Channel
Feedback
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Problems in Communication
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Problems in Communication
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Barriers to communication
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Barriers to communication
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Barriers to communication
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Barriers: Sender
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Barriers: Sender
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Barriers: Receiver
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Conditions for successful communicationRule of Five: Keith Davis
Accept
Use
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