business communication
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Transcript of business communication
Methods:Verbal – face to faceWrittenElectronicVisual AudioGroup meetingsNotice boardsText!
Need for record Direction of the information
flow Number of people to be
reached Confidentiality Nature of the information –
length, complexity, speed of transfer
Cost of the medium
LETTERS
Importance
MEMORANDUM (memo)
PURPOSES
CIRCULARS
•Office circulars are used in the company to convey the same information to all employees.•Circulars are used
Intimate changes in
working hours
Intimate changes in
working hours
Emphasize certain
aspects of office conduct
Emphasize certain
aspects of office conduct
Invite application
from employees for
promotion tests
Invite application
from employees for
promotion tests
To inform staff about the
changes in the rules &
regulations
To inform staff about the
changes in the rules &
regulations
•Telephone is the most widely used tool of communication in the company .•It is used for communication both inside and outside the office.•Employees working the office exchange information and their opinions over telephone.•This maintains contact with clients, suppliers, associates and other external groups through telephone.
•Telephone is the most widely used tool of communication in the company .•It is used for communication both inside and outside the office.•Employees working the office exchange information and their opinions over telephone.•This maintains contact with clients, suppliers, associates and other external groups through telephone.
ADVATAGES OF USING A TELEPHONE
Convenient mode of contact which overcomes barriers of physical distance
• Free & Frank exchange. No barrier of status
ADVANTAGES
•Collaborating employees can quickly share ideas through an online portal, and advanced functionality allows presenters to share a desktop or video with all participants at the same time.
•Collaborating employees can quickly share ideas through an online portal, and advanced functionality allows presenters to share a desktop or video with all participants at the same time.
•Sales professionals can also use these tools to make pitches to customers, and some Web conference clients allow for the simultaneous delivery of voice, presentations and video.
•Sales professionals can also use these tools to make pitches to customers, and some Web conference clients allow for the simultaneous delivery of voice, presentations and video.
◦ Perception◦ Expectation◦ Makes demands◦ Communication and information are different
and largely opposite, yet interdependent
–Ability of the sender – how much the sender understands of the message they are trying to send–Content – including technicalities and
terminology–Method of communication – including style
and body language where appropriate!– Skills and attitude of the receiver–Organisational factors – complexity of the
organisation, scope of the organisation –Cultural attitudes