Business Communication (525)

8/9/2019 Business Communication (525)

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COMMUNICATION:

Any act by which one person gives to or receivesfrom person information about that person'sneeds, desires, perceptions, knowledge, or affectivestates. Communication may be intentional orunintentional, may involve conventional orunconventional signals, may take linguistic or

nonlinguistic forms, and may occur throughspoken or other modes..


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INTERNAL COMMUNICATION:

internal communication refers to the almost constantinteractions within an organization that convey meaning. Therefore, internal communicationencompasses both overt communication likemeetings, memos etc, and more casual forms of communication such as gossip, pleasantries and body

language.


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EXTERNAL COMMUNICATION:

Communication to people outside the organizationcan help create a good reputation and have a positiveimpact on its ultimate success. The right letter,proposal, report, telephone call, or personalconversation can win back a disgruntled customer,create a desire for a firm s product or service, help

negotiate a profitable sale, encourage collections,motivate performance, and in general create goodwill.


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CITY TRAFFIC POLICE:


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COMMUNICATION SYSTEM OF CTP:

Communication system of City Traffic Police is very strongand powerful and based on latest technology.Communication is very important factor for City TrafficPolice to survive in this modern age of speed. City TrafficPolice is using both internal and external communicationsystem. In internal communication wireless controlsystem is very effective but official letters are also play a

very vital role in communication of City Traffic Police.


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FM RADIO (88.8):

FM Radio is very effective source of communication of City Traffic Police. It not only entertains its audience butalso educates them about the traffic laws and discipline.Meantime, road conditions, peek hours of traffic, whichroad is closed and which is open, what is happening on

what road, all the processions are covered and telecast sothat listeners may get awareness that what route they should adopt. Weather condition is also telecast so thatroad users may make arrangement regarding weather.


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EDUCATION TEAM:

City Traffic Police mission is the people safety and that isonly possible if the people have awareness about the trafficlaws and regulations. For the purpose City Traffic Policehas managed an education wing which s duty is to educatethe people through different channels. They go to different

school and collages and delivers lecture to students tomake sure that they will abide by the laws. Differentfunctions and parties are arranged and traffic awareness iscreated through different ways, like dramas, andelaborating different themes etc


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PUBLIC ADDRESS SYSTEM:

It is a direct speech system to the public through a loudspeaker. This is used to warn the people when they are

violating the traffic laws. This system is also used todemolish the wrong parking and illegal business on roadsides. This is also used in emergency situation tocommunicate with people and make them ready for someinconvenience. On public places this system is used toeducate and teach the people about a particular situationand problem. This is very effective communication systemas the required result is immediately obtained throughusing this technique.


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ADVERTISING & PAMPHLITS:

City Traffic Police also use advertising system throughdifferent pamphlets and banners. Slides are also fixed onroad sides to make them aware. Weather condition and up

to date news can be observed on these slide on road sides.City Traffic Police publishes its own monthly magazinenamely Traffic Times . In this magazine people are toldabout the goals of City Traffic Police. Contacts of differenthigh-ups are given so that public may communicate withthem regarding different problems. Beside this nationaland international issues are discussed, different articlesare included and entertaining news are also published inthe interest of public.


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COMPLAINT CELL:

Complaint cell is established in the interest of public. Inthis cell people submits their written complaints if any of member of City Traffic Police has misbehaved with themor have wrongly challaned them without any justification.Inquiry is conducted into the matter and if the allegationsare proved then departmental action is taken against thedefaulter. The purpose of this cell is to maintain discipline

within the force and keep the members of City TrafficPolice in an order to serve the people and so that nomember of City Traffic Police may misuse his officialpowers.


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W EBSITES: Another important source of external communication arethe websites of City Traffic Police, Lahore. All informationregarding City Traffic Police may be seen at these websites.This time two major websites are running on web to servethe people and keep them up-to-dated. Traffic PoliceIntroduction, road conditions, traffic jams, peak hours,

weather condition, information about the department wings, and license process, first-aid treatment proceduresand many more things have been put onto these websitesin public interest.y www.ctplahore.gop.pky www.rasta.pk


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THANKS , LOVE YOU ALL!

Business Communication (525)

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