Intercultural Business Communication WANG Guanglin , 2013-08-11 [email protected].
Business communication 11
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Transcript of Business communication 11
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Business Communication
Lecture 11: PROPOSAL, FORMAL REPORTS AND INFORMAL REPORTSBy Ms. Glynnis
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1. Minutes of meeting Record summaries of old business,
new business, announcements, and
reports as well as the precise
wording of motions.
What you need to write in your minutes :
provide the name of the group,
date, time, and place of meeting
identify the name of attendees
and absentees if appropriate
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describe the disposition of previous
minutes.
record old business, new business,
announcement and reports.
include the precise wording of the
motions ; record the vote and action
taken.
conclude with the name and signature
of the person recording the minutes.
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NAME OF GROUP
VENUE OF MEETING
DAY, DATE, TIME
PRESENT : _________
ABSENT : _________
( describe disposition of previous minute )
OLD BUSINESS
( summarize discussion ; does not record every word )
REPORTS
( highlight motions, showing name of person making motion and person seconding it )
NEW BUSINESS
( summarize new business and announcement )
(SHOWS NAME AND SIGNATURE
OF PERSON RECORDING MINUTES )
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2. SUMMARIES
a summary condenses the primary ideas, conclusions, and recommendations of a longer publication General guidelines :
present the goal or purpose of the document being summarized. Why was it written? highlight the research methods ( if appropriate ), findings, conclusions, and recommendations.
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omit illustrations, examples and references organize for readability by including headings and bulleted or enumerated lists. include your reactions or an overall evaluation of the document if ask to do so.
An executive summary presents an overview of a longer report and focuses on key point.
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EXECUTIVE SUMMARYTITLE
( summarize purpose of longer report )BUSINESS PROFILE ( provides overview of main points )FIRST REPORT( follows sequence of longer report )SECOND REPORT( focuses on most important parts of business plan, including marketing, finances and payback)
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INFORMAL PROPOSALS
Contain :
a) Introduction
b) Background Information
c) Proposal
d) Staffing Requirements
e) Budget
f) Authorization Request
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A.) INTRODUCTION
hint an extraordinary results, with
details to be revealed shortly
promise low costs or speedy results
mention a remarkable resource ( well-
known authority, new computer program,
well-trained staff), available exclusively to
you
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identify a serious problem, and
promise a solution, to be explained
later
specify a key issue or benefit that you
feel is the heart of proposal.
B. ) BACKGROUND, PROBLEM AND
PURPOSES
aim is to convince the reader that you
understand the problem completely
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c.) PROPOSAL , PLAN , SCHEDULE
the proposal section must give
enough information to secure the
contact but not so much detail
that the services are not needed.
d.) STAFFING
describe the credentials and
expertise of the project leaders.
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e.) BUDGET
because a proposal is a legal
contract, the budget must be
researched carefully.
f.) AUTHORIZATION
the closing should remind the
reader of key benefits, and
motivate actions.
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FORMAL REPORTS
respond to big projects and may contain 200 or more pages. the primary differences between formal and informal reports are tone, structure, and length.
PREPARING TO WRITE FORMAL REPORTS the beginning of every reports begin with a statement of purpose explaining the goal, significance, and limitations of the report.
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RESEARCHING SECONDARY DATA
Primary data come from firsthand experience and observation ; secondary data from reading secondary data are cheaper and easier to develop. reviewing secondary data can save time and effort. secondary material available either in print or electronically.
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a.) Print Resources although researchers are increasingly turning to electronic data, much data is only available in print. books provide historical and in- depth data periodicals* provide limited but current coverage
* magazines, pamphlet, and journals
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b.) ELECTRONIC DATABASE
Most researchers today begin by looking in electronic database.
A database stores information so that it is accessible by computer and digitally searchable.
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PARTS OF A FORMAL REPORT
1. PREFATORY
title page
letter of transmittal
deliver the report
present an overview of the report
suggest how to read or interpret it
describe limitations, if they exist
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acknowledge those who assisted you. suggest follow-up studies , if appropriate
offer to discuss the report personally express appreciation for the assignment
Table of Content executive summary, abstract, synopsis
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2. BODY
Introduction of background
explanation of how the report
originated and why it was authorized
description of the problem that
prompted the report and the specific
research
sources and methods of collecting
data
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summary of findings, if the
report is written deductively
preview of the major sections of
the report to follow , thus
providing coherence and
transition for the reader.
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Discussion of findings
summary, conclusions,
recommendations 3. SUPPLEMENTARY
footnotes or end notes
bibliography
appendix