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Business CommunicationCourse Outline

The primary object of Business Communicationis to introduce you to the various forms of written and oralcommunication that are helpful and, in most cases, necessary in real-life business situations or in yourpersonal life.

As you begin the course, you will perfect your language skills, including grammar, punctuation,capitalization, number usage, and word usage in written and oral communication situations. You will thenuse these skills to compose and produce a variety of business letters and memorandums, as well as aresearch report. You will learn the correct way to write each type of document, focusing on style, format,and content. You will also acquire the ability to proofread business documents to ensure that they areclear, correct, concise, complete, consistent, and courteous.

Besides gaining important skills in written communication, you will also develop skills on how to orallypresent or communicate information in a variety of business situations, with focus on an oral businesspresentation. You will become a better communicator due to your ability to analyze an audience and otherco-workers to determine what language, tone, style, and format are appropriate for specific situations.Finally, as you end the course, you will learn how to evaluate your own skills and interests to help youpursue the right career. You will become familiar with the process of obtaining a job by learning how towrite a resume and cover letter. Finding a job can be a difficult processthis course will give you tips onhow to go through an interview successfully and how to set yourself apart from the crowd by explainingwhat is expected of you as a prospective employee.

Unit 1: Communication FundamentalsLesson 1: You and Business CommunicationWhat is Communication?Business Communication in Today's WorldThe Communication Process

Communication ChannelsBarriers to CommunicationAssessments

Lesson 2: Communicating GrammaticallyThe Seven Cs of BusinessGrammar Pre-testUnit Evaluation

Unit 2: Developing Business LettersLesson 1: Designing the Document

The Business LetterLetter FormatsPunctuation StylesPreparing the EnvelopeAssessmentsLesson 2: Types of Business LettersRoutine LettersPersuasive LettersRefusal Letters

Adjustment LettersCredit and Collection LettersSocial-Business LettersAssessmentsLesson 3: Memos

Memo FormatSpecial MemosVisual Techniques for MemosRouting SlipsAssessmentsUnit 3: Researching and ReportingLesson 1: Steps to Writing ReportsPurpose of Report WritingPlanning Your ReportResearching InformationGathering Information

AssessmentsLesson 2: Writing Your ReportOrganizing the ReportRough DraftLanguage ToolsPresentation ToolsRevising the ReportAssessments

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Lesson 3: Formatting the Complete ReportParts of the Final ReportOther ConsiderationsAssessments

Unit 4: Oral Communication

Lesson 1: Speaking and Listening SkillsSpeakingListeningBenefits and Drawbacks of Oral CommunicationTelephone CommunicationParticipating in MeetingsOffice GrapevineOffice ConfrontationsAssessmentsLesson 2: Planning a Business PresentationDefining Your Purpose and Topic

Knowing Your AudienceUsing Supporting MaterialOrganizing Your PresentationAssessmentsLesson 3: Presentation DeliveryMethods of DeliveryVisual AidsVoiceBody LanguageAudience DynamicsNervousnessPracticing

Assessments

Unit 5: Getting a JobLesson 1: Career BasicsWhat Are Employers Looking For?Why Employers Don't HireFinding a CareerAssessmentsLesson 2: Selling Yourself: ResumeWhat Is a Resume?Delivering the Resume

Writing GuidelinesAppearanceHeadingsCheckpoints for ResumesAssessmentsLesson 3: Writing the Cover LetterWhat is a Cover Letter?Cover Letter Styles

Writing Your Cover LetterCheckpoints for Cover LettersAssessmentsLesson 4: Interviewing for the JobWhy an Interview?The Pre-InterviewThe Actual InterviewThe Post-InterviewAssessments