Study Guide-Business Communication-Final Exam100 questions-true/false and multiple choiceQuestions from chapters, lectures and activities

Chapter #1-

-What employers expect from you-The Basic Communication Model-Barriers to communication-Decoding of messages-perception-Business Communication 1.0 versus 2.0-Four guidelines for using communication technology -Ethical communication

Chapter #2-

-Advantages and disadvantages of teams-Five phases of Team Evolution-How to resolve conflict in a team-Guidelines for writing in a team-Constructive feedback-Preparing and conducting efficient meetings-Different types of listening-The listening process-Nonverbal communication

Chapter #3-

-Advantages of diversity in a workforce-Types of communication that is effected by cultural diversity-Different types of Diversity-Four guidelines to help improve communication in any business culture

Chapter #4-

-The three step writing process-The five steps in the planning stage-The two steps in the writing stage-The five steps in the completion stage-Four questions utilized to assist in defining your purpose-Audience analysis-Selecting the correct medium-Organizing the information

Chapter #5-

-Showing sensitivity to your audience -Three ways to control Style and Tone-Choosing powerful words-four categories-Words that communicate well-Four types of sentences

Chapter #6-

-Revising to improve readability-Editing for clarity and conciseness-Using technology to produce your message

Chapter #7-

-Social networking and community participation websites-Planning, Writing and Completing email messages-Understanding the business application of bogging and podcasts

Chapter #8-

-Strategy for routine and positive requests-Common examples of routine and positive requests

Chapter #9-

-The Three-Step Writing Process for negative messages-Direct Approach for negative messages-Indirect Approach for negative messages-Refusing claims and requests for adjustment

Chapter #10-

-The Three-Step Writing Process for persuasive messages-Developing the persuasive business message-Assessing the needs of the audience-Applying the AIDA Model-Maintaining high standards of ethics, legal compliance and etiquette

Chapter #11-

-The three step writing process-Secondary vs. Primary research-How to plan research-Informational versus Analytical Reports

Chapter #12-

-Drafting report content (Intro, body, conclusion)-Effective visual aids-Ethics in regards to utilizing visual aids-Visuals for presenting data-when to utilize certain types

Chapter #13-

-Components of formal reports-Proofreading Reports and proposals-Distributing Reports and proposals

Chapter #14-

-Planning a Presentation-Developing a Presentation-Effective Visual Aids-Delivering a Presentation

Chapter #15-

-Researching industries-Building your network-Planning, Writing and Completing a resume

Chapter #16-

-The Cover Letter-Types of interviews-Preparing for the Interview-Types of questions during an interview-Following up after the interview