Business Class Presentation
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Transcript of Business Class Presentation
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Business Class: Etiquette essentials for success at work
By Jacqueline Whitmore
Roberto Herná[email protected]
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Business itself are incomplete without the ideaof manners and courtesy.
“…You can not be mannerly without being mindful of others”
So if you want to make business, you have to be mindful of others.
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First Impressions
Small Touches = Big Business
Suit up for sucess
Master your mingle-ability
Small – talk savvy and efective listening
Agenda
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Dining for Dollars: The Art of Meal
Techno Etiquette: Minding your manners in the electronic age.
Going Global: How to avoid international incident
The power of positive Thanking
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Why are Important?
“Judgement” based on first impression
A first impression is difficult to change.
“It takes 20 years to build a reputation and 5 minutes to ruin it…”
Warren Buffet
First and Lasting Impressions
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How to be prepare?
Learn everything about your client. Each one is unique!
“Customizing” builds memorable relationship
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Be friend of the Gatekeeper: The executiveassistant
91% of Executives consider the opinion of their executive assistants to hiring or business decisions. (Robert Half International)
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During the Meeting:
◦Measure the Mood◦Establish Rapport
After the Meeting:
Define Goals and ExpectationsDo not promise more than you can deliver.
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Put attention to small things that would help you to keep employees and clients.
Be honestKeep your wordChoose your words carefullyHandle conflict with graceNever speak negatively.
Small Touches = Big Business
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“Cómo te ven, te tratan”
We develop our perceptions based on what we see.
Suit up for Success
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Look the partIf you want a position in a bank, look like banker.
Casual spells costly chaosDefine what is “casual” Define a Dress-Code
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Details Complete a Wardrobe
Carry a quality penInvest in a few good suitsBuy quality not quantityBeware of accesoriesPut your best foot forward: shoes say a lot about us.
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Sounding Off: Speak more professionally
Lower your pitchAvoid filler words (“um”,”like”, “you know what I mean”)Park personal problems at homeAccept Compliments
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Networking: Is one of the most effective ways of meeting people who can help you grow your business.
Remember to PracticeSee and be seen (Visibility Rule)
Master your mingle ability
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Give a firm HandshakeIn american culture carries a lot of weightIs one of the first connection with a person.
Winning the Name Game“A persons name is to him or her the sweetest and
most important sound in any language”Dale Carnegie
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Networking is about making friends, cultivate relationships, gain trust.
Is not about you, is about them
Help others and you help yourself
Everyone is a potential contact.
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Give Relationship Time to GrowDon´t push!
Staying in TouchCall or send emailsSend articles or notes
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Small Talk break the ice and opens posibility of new realtionships.
Ask Good Questions (cannot be answered by “yes” or “no”)Identify shared interest (hobbies)Give sincere compliments
Warning! With the Rambler!!
Small Talk Savvy and Effective Listening
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Rambler: a person who monopolize conversations.
How to handling the Rambler?Introduce the Rambler to someone else.Move to another location.Get another person in the conversation.
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Effective ListeningListen with the intent to learn. Putting attention build trust.
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Avoid Messy and hard to eat foods in public
Take care of the bill before your guest arrive
Do not go to dinner hungry
Meet for breakfast when you are short on time or money.
Dining for Dollars: The Art of Meal
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Respond promptly to all invitations
If someone is toasting you, don´t drink to yourself.
“It isn´t so much what´s on the table that matters as what´s on the chairs”
W.S.Gilbert
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Treat your e-mail as you would a business letter.
Cool down before sending a hot e-mail.
Return phone calls (and messages) within 24 hours.
Techno Etiquette: Minding your manners in the electronic age
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When talking on a cellphone, speak in low voice and do not discuss private matters in public.
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Knowing other cultures:
Do not be afraid to askTailor your business styleRefreain using first name without permissionKeep open mind.
Going Global: How to avoid an International Incident
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“A traveler of taste will notice that the wise are polite all over the world, but the fool only at home”
Oliver Goldsmith
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“Gratitude is the most exquisite form of courtesy”
Jacques Maritain
Sending a late thank you note is better than Not sending at all.
Show your appreciation to those who send you referrals
The Power of Positive Thanking
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Don´t wait until you are down and out or needa favor to get in touch with someone.
Generously tip those who take good care ofyou or who make your life easier.
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Is about being mindful of the others
When you help others you help yourself
Business are incomplete without courtesy.
Remember
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Thank you!!!!
Questions?