Business Case Scenario• XYZ Airlines is an up and coming airline in Asia

which has been steadily growing these past few years.

• Currently, the ticket sales and reservations are mainly done through local agents via email and telephone.

• XYZ Airlines would like to have a new process or system that can allow customers to book flights over the internet.

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• Management has decided to commission the development of the XYZ Airlines Flight Reservation System, which is a high performance, real-time airline reservation system that will be built by the company internally.

• The main function of the system is to allow customers to book their flights online.

• It also features a Flight Reservation Management System which will allow administrators to manage application

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XYZ Airlines Flight Reservation System

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Home Page

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Flight Search• Search for flight availability

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Choose Flight• Choose desired flight

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Flight Review• Review flight details

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Passenger Details• Fill in Passenger Details

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Seat Selection• Choose Departure Seat

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Seat Selection• Choose Return Seat

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Addon Services• Select additional services

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Booking Summary• Review Booking Details

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Booking Result• Booking Status

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Payment Selection• Choose Payment Method

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Member Payment• Paid by Member Points

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Log In• Access System By Member Account

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Payment Confirmed• Confirm Payment

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Credit Card Payment• Paid by Credit Card

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Payment Confirmed• Confirm Payment

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Check Flight Status• Check flight schedule by departure or arrival

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Check Flight Status• Check Departure Flight Schedule

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Check Flight Status• Check Arrival Flight Schedule

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Search Booking• Check booking details by reference number

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Search Booking

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Member Account• Register Member Account

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XYZ Airlines Flight Reservation Management System

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Home Page

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Log In

• Access System

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Flight Schedule

• Search Flight Schedule

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Flight Schedule

• Edit Flight Schedule

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Flight Schedule

• Create Flight Schedule

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Booked Flight Seats Report• Individual flight seats booked within date

range

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Payment Due Report• Outstanding payment report as of day

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New Administrator• Register Administrator Account

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New Agent• Register Agent Account

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