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Transcript of Business Basics Student
Prepa ringa trip
2.1 Choosing a hotel
Question formsIs there... ? Are there... ? How many... ?
SPEAKING
Discuss the following questions in pairs or groups.
a \ühy do people visit your country: for business, pleasure, or both?b
.lflhere do business people stay when they visit your country?
c \lhat kind of hotels are there?d Are hotels in your country expensive?e What is imponant when you choose a hotel?f You are travelling to New York on business.'What questions do you ask
the travel agent?
TISTENING
Isabelle Dussan is a publisher. She s'orks inLondon ior Hachene. the French publishingcompan)'. Nexr month. she has a meeting inNew York. She doesn't knor¡'\erv York. soshe asks an American colleague. larry, about it.
Listen to the conversation. Are these statements true (T) or false (F)?
Tick the boxes.
Her bud-g_et is $150 a day.She is staying for three days.Rockefeller Center is an arts centre.There are a lot of good restaurants in New York.Isabelle likes swimming.Central Park is dangerous.
E
a
bc
d
ef
TF
nnnnnnnn-nnn
24
> J
7
2.1Choosing a hotel
E 2 Now listen again and check your answers. Fil l in the spaces.
hotels in that part of town?some great restaurants in New York and
usually a ballet at the Lincoln Center.
a
b
c OO
l fhere can I f ind a l is t o f hote ls? . . . . . . . . . .several.
#
lots of yellow cabs.
READING h_ . . , ; . ,
Larry gives Isabelle a guide to hotels in New York.
1 Match the symbols (1-6), the facil i t ies (a-f), and the definit ions (A-F),
(e.g. l-c-F).
a swimming-pool
b business centrec airport shuttled car parke express checkoutf exercise facility
room equipped with PCs, faxes, etc.place to swimplace to leave your carplace to work out; a gym
way of paying your bil l early
private bus to the airport
Hr
trFIHgETl¡IE
A aB a
C a
D aE a
F a
2 .1Choosing a hotel
2 Read the exrrac below and find the informatron.
NEWYORKHOTEL GUIDE
RADISSON EMPIRE HOTEL44 West 63rd Street Phone' 212-265-7400
New York, NY 10023 tax 212-315-0349
Hotel Overview: Moderate Hotel, 30 minutes
from LaGuardia A¡rportRestaurant: The EmPire Grill' BlUD
EtrHgFT Blwl-rer- NEW YoRK (THE DRAKE)440 Park Avenueat 56th StreetNew York, NY 10022
Hotel Overview: Business Hotel, 9 miles from
LaGuardia AirPortRestaurant: Cafe Swiss B/1, Drake Bar''B/UD
gEgFI ETHE WALDORF-ASTORIA301 Park AvenueNewYork, NY 10022
Phone: 2 1 2-355-3000tax. 212-421 -8103
Hotel Overview: Deluxe Hotel, ' l 5 miles from
LaGuardia AirPorti"ii"ut"nt'
'Peacock Atley: BllJD, Bowl & Bale UD '
Oscar's: BIIJD; lnaglku: UD
trESIE
LOEWS NEW YORK HOTEL569 Lexington AvenueNewYork, NY 10022
Phone: 21 2-752- lO0OFax: 212'758-631 1
Phone: 2 1 2-42 1 -0900
Fax. 212-31 1 -4190
Hotel Overview: Moderate Hotel' 8 mrles from
LaGuardia AarPortRestaurant: Lexington Avenue Grille: BlUD
EgtrF¡ BTHE PLAZA HOTEL5th Avenueat 59th Street Phone'212-759-3000
Ñ.* Votf, NY 10019 Fax 212-159-3167
Hotel Overview: Deluxe Hotel, 10 miles f rom
LaGuardia AirPorti"rt"utunt. Edwardian Room: BIIJD ' Palm Court:'AlUl,
OVtt", Bar: lJD, Oak Room: llD' Plaza Lounge'
D
trtrF¡ B
3
a !ühat is the phone number for Loervs \eu' York Hotel?b Is there a gym at the Waldorf-Astoria?c \X/hich hotels have pools?d \X/hich two hotels are rhe most expensir.e?
Look at the map and find the hotels in rhe Guide (A-E). which hotel isclose to the Rockefeller Center?
4 vhich is the best hotel for Isabelle? Think about the folrowing beforeyou answer:
- What is her budget?- S7here is her meeting?- rü/hat does she want to do in her free time?
(Look at the tapescripr for if necessary)
26
2 .1Choosing a hotel
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TANGUAGE FOCUS I
1 Here are some questions and answers about the'üTaldorf-Astoria Hotel.Use the hotel information on page 26 to fi l l i l the spaces.
a Is there a gymnasium? Yes, there is.b Is there a swimming-pool? ..f ' .:,....
\ c garage?
d . . . . . . . . . . A i rpor t Shut t le?
e How many . . . . . . . . . . ?f . . . . . . . ; . . ?
. . . . ' . . . . . .
Four, but only two do breakfast.Yes. The number's 212 421 8103.
Now make more questions about the other hotels and ask your partner:
Is there. . . ? Are there. . . ? How many. . . ?
3 Imagine you are going to New York next month. \X/hich hotel do you
want to stay at? 'Sfhy?
7'
2.2Booking a hotel
2.2 Booking a hotel
Making requeetsCan 1... ? Could you... ?
SEE LANGUAGE FILES: 9, 18
TISTENING
Isabelle Dussart phones the Radisson Empire Hotel to reserve a room.
1 Before you listen, match the questions with the answers.
I Could I have your name, p lease ? a Yes. I t 's 315 0349.2 Could you send me a fax to confirm? b Dussart.3 Could you spell that?4 Can you give me your fax number?
5 Can you hold the l ine?
Listen and write down the information that
receptionist.
2
c OK.d Of course.
'!lhat's your
number?e D-U-S-S-A-R-T.
Isabelle gives the
3 Listen again and fi l l in the spaces.
a O Good morning, Radisson Empire. . . . . . . . . . . help you?
O Dussart. IsabelleO . . . . . . . . . . . . . . . . : . . . .O D-U-S-S-A-R-T.
c O . .1 . : . . ] . . . . i ; . i . . . .
. . . i . . . . . . n)me, p lease?
. . . . . . . . . . a fax to conf i rm your
Dussart.
28
your fax number?
2.2Booking a hotel
PRACTICE
1 Choose which responses (a - d) are correct. Sometimes more than one
answer is possible. Are any of the answers impolite?
1 Could I use your fax?a Yes, of course.b Yes, I can.
c No, thanks.
d I 'm sorry, it 's out of order.
Could you help me?
a I'm afraid I can't.
b Yes, certainly.
Can I leave early today?
a I'm afraid not.
b I 'm sorry.'S7e're too busy.
c
d
cd
Could you lend me your calculator?a Yes. Here you are. cb Yes. of course. d\
May I open the window?
a No, don't.
b Sorry.
Yes, please.
No, I can't.
Not at all.Yes, thank you.
Not at all.I 'm afraid I can't. It 's broken.
c Yes, go ahead.
d I 'd rather you didn't.
2 Now look at the Language Note and check your answers.
rgrErequests
Bceponses Negetive Responses
I'm sotry...I'm afraid not.I'ddta yo* didn't.
29
Booking a hotel
PRACTICE
In pairs, practise asking and anss'ering the questions. Use the verb in
brackets, l ike th is :
In a restaurant , \ 'ou want the menu. (br ing)'-
Could t,ou bring me tbe menu, please?
O Yes, of course. Here you are.
1 In a restaurant, you want some water. (have)
2 You want to leave a meeting early. (leave)
3 You want to use a colleague's dictionary. (lend)
4 You want to smoke. (smoke)
5 You want to know the time. (tell)
6 You want to use someone's phone. (use)
7 You want your secretary to type a letter. (type)
8 At work, you want a coffee. (get)
Note gives examples of polite expressions used in British
I'm sorry...I 'm afraid...
1 \íhat polite expressions do you use in your language?
2 When do )'ou use them? (With waiters in restaurants? Vith colleagues
at work? With f r iends?) Think about the s i tuat ions in
3 l lhen do vou not use them?
SPEAKING
The LanguageEnglish.
Could )toLt ... ?
PAIRWORK : : ' '
Person A: Your information is in File C, page 157.Person B: Telephone the Plaza Hotel (Person A) and book a double roomfor yourself. \-
Your name: Hans Loeffner
Dates: From April 23rd to 25th.Check the price: How much... ?
Check the fax number: Could you... ?
WRITING
Isabelle sends a fax to confirm her
to confirm.
booking. These are the details she needs
Dates : B-11 MarchType of room: Single with bathPrice: $165 per nigbtTime of arrival at hotel: about 9 D.m.
1 Fill in the spaces in the fax.
FAXAttention:
From:
ReservationsRadisson EmPire Hotel,
New Yorklsabelle Dussart, Hachette (London) 312195
l,F"g##,t)*'s"t+
2 Later, Isabelle decides to stay an extra night. lVrite another fax to the
hotel to ask if this is possible.
31
2.2Booking a hotel
2.3Flying out
I
sffi
2.3 Flying out
Telling the time
a quarter past six 6.15 p.m. 18.1 5
SPEAKING
1 What time do you do these things? Fill in the table below withDartner.
You Your partner
start work/collegefinish work/college
have dinner at home
go out for dinner
watch TV
watch the news on TV
go shoppinggo to bed
't
Now discuss your answersanswers surprise you?
with the rest of the class. Do anv of the
3 Do people do these things at different times in other countries?
READING
Read this extract from a suide to New York.
Opening and Closing Times
2
{."$
New York is a 24-hour-a-day city. The subways and buses run
round the clock and plenty of services are available 24 hours a
day, seven days a week.
Banks are open from 9-3 from Monday to Friday, w¡th certain
branches open late on Friday.
Post offices are open weekdays from 10 to 5. The main post
office on Eighth Avenue is open 24 hours a day.
Museums are closed on Mondays, but open late on Tuesdays
or Thursdays.
Stores are usually open 10-5 Monday-Saturday. ln residential
neighbourhoods, stores are open later and they are also open
on Sundays.
32
2.3Flying out
1 Answer these questions.
a How long are banks open for?b
'Sflhat time do banks open?
2 Here are some answers. Níhat are the questions? The first one is donefor you.
a When do banks close?b
:,: lt:r¡::::it:lll:!:
i
l- 1 . . t ;
3 p.m.On Mondays.10 a .m.Friday.5 o'clock.Every day of the week.
M{past-
afterl *d¡o (An Engli*: qñ',:i::,:ii.{:::':tf*i:i3
::aittil
2.3Flying out
LANGUAGE FOCUS
1 Look at the pictures. S7hat time is it?
2 Study the table below and complete it.
ROIE PLAY
Person A: Turn to File D, page 157.
Person B: You are Isabelle Dussart. You go to the travel agent to getinformation on flights to New York. You want to arrive on Tuesdayevening. Your meeting is on Slednesday at 10 a.m.
Find out the information you need. Ask questions based on the notes below.
- How long take London to New York?How long does it take to fly from London to New York?
- How much cost?- What time difference between London and New York?- How many flights per day?
afternoon flight?- llhat time arrive?
STANDARD 24.HOUR CLOCK(iti n e rari es, ti metables, etc. )
three o'clockfive past threequarter past three
r * , i . ) . . . . . . . l . '
half past threetwenty-five to four
. ' . I '
threethree oh five
. . r 1 . . . . . . . . . . .
three thirty
three forty-five
fifteen hundred (hours)
fifteen Qh fivefifteen fifteen. t . . . . . . . . . . . . . .
. . . . . . . : . . . . . . .fifteen thirty-five. . . . . . , . . . . ; : . .. . . i . . ' . . : . . . . . .
15.0015 .051 5 . 1 515.2515 .3015.3515.4515.55
34
.*>.s-.!-tqa+€
Flying out
LISTENING
Isabelle Dussart is waiting for her plane. Listen and complete the missing l,details.
PRACTICE
Time Bingo'Slork
in groups of three or four.
Person A: You call the list of times below to the other players. Read the
numbers in the order they appear.
Person B/C/D: Choose one of the bingo cards at the back of the book andfollow the instructions. (Person B: File E, page 157; Person C: File I, page
158; Person D: File O, page 161).
€o': p'$.,m{T}'iff'{p,i i4;te"' '"/ff\" u = '
ff '""ü
ffi'.0ffi*1 ü,'ffi:qtr
'ffi1 i5::'ffi ro:. , l l . ' u - R :
'"*qJ dJ. {ff} r,ffi. ','ffi ioi. 4i'ió'l.2"1 ' i
. .0 '5.
@@\@@@@.@@@@.@@@@.@@@@.@@@@.@@@@-@@@@.@@@@.@@
@@''@@ffiffi.@@ffiffi.@m#ffi.@@@@.@@@@.ffi@@@.@@ffiffi.@@@ffi.@@
business
3.1 Arr iv ing
Countable and uncountable nouns
How much... ? How manY.'. ?
sEE LANGUAGE FILES: 4
SPEAKING
Here is a list of ten things people often take when they go away on
electric shaver
book to read on the Plane
business.
a"lII
food from home 1
;fl?i:.TJ"l- (q5'.i nd i ses t i on tab le rs 'W i l\ütalkman Jffi.,,extra pair of shoes fr$p"first-aid kit $"
eift for host/colleagues
tII
a,
a rn tm r
n t
t1.,.
You and your partner are going on a business tnp'
You can only take five of the ten items' Decide
which items to take and which to leave behind'
TISTENING
Robert Dillon is an accountant. He works for KPMG in New York' He is in
England on business. He arrives at Heathrow Airport and travels by train
and then taxi to his hotel in Oxford.
1 Listen to the four dialogues. llhere is he in e-ach dialogue?
2 Listen again and answer the questions'
a How long is he staYing?
b How many bags has he got?
c How much moneY does he change?
d How much does the taxi cost?
fotl-
fo-l-
36
3.1Arr iv ing
*r*sTW
LANGUAGE FOCUS
1 Are these words countable or uncountable? Mark them C or U.
paper
days
people sugar
meat rooms
2 Fill in the spaces in the questions below. Use How many.'. ?, Hotu
much ... i, and the words in I above. The first one is done for you.
1234.)6
How .ruqru. P.r.sp.tework in your head office?
are there in this hotel?
do you take in your coffee?
do you eat in a week?is the company closed for New Year?
is there in the photocopier?
3 Now match the questions in 2 with the replies below. The first one is
done for you.
a Two spoonfuls, please. 3b Only three more sheets. Could you fill it, please?
c None. I'm a vegetarian.d About two hundred, with another five hundred in our subsidiaries.
e Three hundred. Two hundred double and one hundred single'
f Six, including Christmas Day and New Year's Day.
37
3.1Arr iv ing
I usrerulrucII
noU.r, Dillon arrives at The Randolph' a hotel in Oxford'
El I Lir,.., to the dialogue and complete his registration card.
I
,@- Room number GuestTheRandolph
Name:
Registration Card
Company: I ,
Nationality: Number of nights:
Morning call:' . . .1
ROLE PLAY
Person A: Your information is in
File F, page 157 '
Person B: You are the recePtionist'
Check in Person A.
Find out the following information:
- nationalitY- company- number of nights- method of PaYment- morning call? when?
Payment: [AElVisa/Diners/Other]
38
Arriving
READING
Here are five conversations heard in the hotel.
Put the lines of each dialogue in the right order.
7 a Right, Mr Thomson. Here is your key. Room 615.b Good evening, I've got a reservation.c Thank you very much.d Thomson. Richard Thomson.e llhat is your name, sir?
2 a Slhere to, sir?b Hello, Reception.c OK, sir. At the front door in five minutes.d Good evening. I'd like ataxi, please.e The station, for a train at 7.30.
3 a That's {3.50, please.b 615. Mr Thomson.c Gin and tonic, please.d Certainly, sir.'What room is it?e Could you put it on my bill, please?
4 a Of course, Mrs Jones. Something to drink with it?b This is Mrs Jones in 543. Could I have a chicken sandwich, please?c Hello, Room Service.d Right. Ready in about fifteen minutes, Mrs Jones.e Yes, please, a bottle of mineral water.
5 a Of course, Madam. $lhat room number?b Certainly.c I'd like to check out, please.d Did you use the mini-bar?e That 's {128.f Can I pay by cheque?g No.h s43.
3.1
-
-
3.2Going out
I
I
i
I
3.2 Going out
Suggesting, accepting, and refusing
1hattwe... ? Would You like to'.. ?
5EE LANGUAGE FILE: 8
LISTENING
Robert Dillon telephones a colleague in London from his hotel room.
1 Read the conversation and try to fill in the spaces'
O Hello. Charles Mant's office.
oCoCo
Hello. Mr Mant, Please?
[ 'm sorry, he's out. a message?
Yes. Could you tell him Mr Dillon from KPMG called?
.. . . : . . . . . , p lease?
It's an Oxford number. My hotel number is 01865-247481" Can
. . ¡ . , . . . . . . . . . ' . : . . . todaY?
O Yes. He'll be back soon. I' l l ask him to call you'
O . . j . , . . . . .
C Thank you. BYe.
2 Now listen and check your answers'
PRACTICE
Read this conversation. Use some of the language in
pol i te .
O Yes?
Hello. Mr Wahon's office.
O I want to speak to Mr'\lalton.
Could I sPeak to Mr Wahon, Please?He's out. \ühat do you want?
Tell him I called.'Slho
are you?Charmer.Repeat!CHARMER.Spell it!C-H-A-R-M-E-R.oK.Bye.
to make it more
COooCoCooo
40
3.2Going out
e ROIE PIAY
In pairs, practise this telephone situation.
Person A(You are John Langford)
Person B(You are Dr Muller's colleague,
Dr Heath)
accep*ing arid
3.2Going out
TISTENING
Charles Mant calls Robert Dillon back.
1 Listen to the conversation and answer the questions'
a When do they decide to meet?
b $íhat is the name of the show?
c What time does it start?
d \Where do they agree to meet? rr " i{ i ' ' :
2 Now listen again and answer the questions.
a Robert suggests a meeting. Slhat does he say?
b Charles invites Robert. Slhat does he say?'What
sball we do? )., ' .... ' .. . ' . ' . .¡.... go to the theatre?
c Charles suggests a place to meet. $fhat does he say?
...,...... meet at a restaurant near the theatre'
LANGUAGE FOCUS
You
1
are arranging an evenlng out.
lfrite some suggestions. Choose things that you like to do''Would
you like to go out for an lndian meal this euening?
Now work with a partner. Make your suggestions to your partner and
reply to your partner's suggestions.
If you want to accept, remember to be enthusiastic. If you don't like
your partner's idea, be polite and make an excuse or another suggestion.
Good idea!
lln-sfr-q_id I can't make it this euening.
T* tárly, but I don't like Indian food. Do you like Cbinese food?
SPEAKING . ,ii
In your country, how do business people entertain visitors
from abroad? Is it different in other countries?
2
3.3Arranging to meet
3.3 Arranging to meet
Giving directions
It's opposite... Go past... Turn left...
SEE LANGUAGE FILES: 19. 20
PAIRWORK
Robert Dillon is planning his evening in town. He goes down to Reception
to find out about trains to London.
Person A: Your information is in File G on page 158.
Person B: You are Robert Dillon. You want to go to London this evening to
see the musical Sunset Boulevard. You want to return to Oxford the same
evening. Is this possible? You know the musical starts at 7.45.
Prepare some questions to ask the hotel receptionist (Person A)' Two of
them are done for you.
'What train I take?
'What train do I take?
What time show finish?
How far theatre station?
late train to Oxford? Is there a late train to Oxford?
\íhat time it leave London?'S7hat
time arrive in Oxford?
taxi service in Oxford at nieht?
I
43
3.3Arranging to meet
PRACTICE
Answer these questions based on the map. You are at the station.
1.23456
Excuse me. How do I get to the church? )
Excuse me. Can you tell me how to get to the bank? ''$íhere's
the police station?
I'm looking for Church Road.
I need to buy some aspirin. Is there a chemist near here?
Excuse me. Where is the Town Hal l? -
LISTENING
Robert phones Charles Mant.
Look at the map of London onpgge 45Vhich restaurant do they choose? Find
und lirt.r, to the conversation.
it on the map. 'Sfhat
number is it?
PAIR WORK
Person A: Your information is in File H on page 158.
Person B:
1 You are at Charing Cross Station. You want to go to the Prince of llales
Theatre. Ask Person A for directions.
2 Now use the map of London to give Person A directions.
il
/t,$$'i
44
3.3Arranging to meet
WRITING'Vflrite
a note for a visitor from overseas to explain the way to vour office,
school, or home from the airport. If you draw a map, write directions in
words as wel l . ' r l , ' : .
45
3.4
i .i l
t i
Eating out
I3.4 Eating out
Restaurant vocabularyI'd like... I recommend...
SPEAKING
1 llhere can you eatout in your country?
2 Ylhat kinds of foodcan you eat quicklY?
3 How long do youtake for lunch?
LISTENING AND PRACTICE
Robert Dillon and charles Mant go to a wine bar. charles's wife sally
meets them there.
1 Listen. \ lhat do they order?
46
3.4Eating out
: i j ::
; ' ., i'.i::l:.,::,::
l:iili
::ii¡.::ll,i.illr::::lla:-,t11
2 You and your partner are in the wine bar. Look at the menu on page 46
and discuss what you want to eat. Use some of the expressions from theLanguage Note below.
VOCABULARY
1 Are these words countable or uncountable? Mark them C or U.
ry*lYy'or*.',
butterwaterglass i
bread
sugar
serviette
fruitmushroomsaltpepper
bottle of winewinesoupcup of coffeeglass of water ( spoon
2 Now ask the waiter for them, like this.
Can I haue lgmelbread, please?Could you bring *, s tglass of water, please?I'd like a glass of water, please.
47
3.4Eating out
3 Here are some restaurant
words below.
complaints. Fill in the spaces with one of the
clean
strong
cold some
broken
hot cup rare stale dirty
' ina This soup is .:. ' ...: ' . and I l ike my soup very "':""" ' Can you change
it. olease? , ¿.'b This knife is ..:::. ' .... Can you bring me a '; '"""" one, please?
c This glass is'¿.:.'.',.'.1 . Can you bring me another one' please?
d This bread is ..¡. ' i ..; ' . Can you bring.me "¡':"" ' fresh bread' please?
e This coffee is very weak and I like ""':"" coffee' Can you bring me
anotherf This steak is verY well done' but
another one, Please?
LISTENING
1 It is the end of the meal. what do you think charles says in these
situations?
a He wants the bill.
b He wants to PaY for everyone.
c He wants to pay by American Express'
d He wants a receiPt.
2 Now listen and check your answers.
SPEAKINGThe Restaurant Gameplay the game in groups of three. choose one of the restaurants opposite.
The aim of the game is to get from the start of the meal to the end as
quickly u, porribl.. Throw a coin to see where you land' If it is heads' you
-ou. o.ra square forward. If it is tails, you move two squares forward' To
finish, you must land exactly on the END square' When you use the right
language for the square you land on, you can throw again' If you don't
know what to say' you miss a turn!
48
Eating out
){oü5-ñj
i-g:ffi
Ask ft
wMe.,Agrff
ín s?¡rin'
ñ oyvís.,Tlwre isi migb&
ont*w bill,
üfer to?oy for
evefgone.