Business as a Force for Good: Creating a Culture of Service · Workshop Sponsored by: Track...

Track Sponsored by:Workshop Sponsored by:

Business as a Force for Good:

Creating a Culture of Service


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Learning objectives:

Recognize the foundational components of a strong

corporate culture

Examine what a “culture of service” looks like across

industries

Identify tools and tactics to support developing a stronger

culture of service at your organization


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Building blocks of corporate culture:

• Dynamic and engaged leadership

• Living values

• Responsibility and accountability

• Celebrate success and failure


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Daniel SherlingGlobal Manager, Corporate Responsibility

MilliporeSigma

WHAT DOES CURIOSITY LOOK LIKE?

Curiosity Labs Overview

How do we utilize our scientists to enhance science learning in local schools?

Connect our scientists with local classrooms to provide innovative and engaging learning opportunities while making meaningful career connections.

Our Question

Our Solution

Utilizes an “In-Out” model

Employees go to local school

Schools come to our facilities

Employee led

All lessons centered around hands-on activities for students

Teachers select lesson aligned to current classroom content and standards

Completed in one class period (45-70 minutes)

Class size of 20-35 students

Target age: 9-14

Curiosity Labs Overview

Engagement

All employees are encouraged to volunteer

Periodic emails, posters, lunch & learns, etc.. To recruit additional volunteers

Training

All employee volunteers required to complete extensive training

Employee Volunteers

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Reach

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79% reported an

increase in content

knowledge.

80% demonstrated

confidence in science.

81% said they

“enjoy” science.

“I thought it was a really cool lab that really inspired me—because I think I’m really terrible at science and I actually did something right.” ~Student, Round Rock, Texas

Following the lesson…

Impact

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Employee Impact

97%of volunteers

want to volunteer

again

99%of volunteers feel proud to work for a company that offers a program

like Curiosity Labs

93%

of volunteers feel they are

making a positive impact

on students“The coolest thing I’ve

done at my job”

78%

of volunteers are open to staying

in regular contact with the

school

4

3

2

Align the program

Perfect the idea (or at least try to)

Make it easy to get involved

Go big

How?

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15

Align

1What the company is already good at

2What appeals to employees

3What the community needs

2014 2015 2016

Jan Apr Jul Oct Jan Apr Jul Oct Jan Apr Jul Oct

Planning

Focus groups

Ideating

First lessons

Testing

Failing

In-classroom

Reworking

Expansion

Procurement

Shipping

Live

Perfect the idea(It’ll never be perfect)

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Make it easy

1

500

Go Big

2014 2016

50

43,000

Sites

Stu

dents


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Carolyn HuberManager, Corporate Social Responsibility

Toyota Financial Services


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Toyota Financial Services


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How to create a culture of service

• Integrate into the business – Build a strategy that ties to your business and brand

• Gain buy-in – Find your Champions. Speak Their Language

• Create accessible, engaging, impactful opportunities for volunteers

• Partner with organizations that have similar goals and values

• Communicate results – Share Success


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Integrate Into the Business


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Gain Buy-In

• Authenticity: Find leaders who can serve as role models

• Education on Shared Value: Help them understand the value this work brings to the community – and also to the company and team members

“I feel Toyota is providing me additional tools to be successful in

my career.”

-- TFS Team Member


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Create accessible, engaging, impactful opportunities for your volunteers


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“There is a contagious passion and excitement

we feel from our TFS volunteers…

Their support is transforming our organization.”

-- Boys & Girls Clubs of Elgin staff member

Partner with Organizations that have Similar Goals and Values


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Communicate Results – Share Success

UPS

Jerald Barnes

Director – Global Community Relations and Employee Engagement

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.

© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

UPS History

• Founded in Seattle, Washington on Aug. 28, 1907

• Headquarters: Atlanta, Ga., USA

• Employees worldwide – 434,000

• Worldwide web address – www.ups.com

• 2016 Revenue - $61 billion

• Chief Executive Officer – David Abney

• Packages/documents handled each year – 4.9 billion

• UPS operating facilities – 1,800

• Countries/territories receiving UPS service – 220

(includes every address in North America and Europe)

• Delivery fleet – 108,210 package cars, vans, tractors, motorcycles,

including more than 8,300 alternative fuel and advanced technology

vehicles

• UPS jet aircraft – 237 and 420 Short-termed leased or chartered

aircraft

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http://www.ups.com/


© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

The UPS Foundation

• Founded in 1951

• 60+ years Community Giving

• Solely funded by UPS

• Leads UPS Global Citizenship programs

Mission Statement

• To help build safer, stronger, more resilient communities

around the world by leveraging the company’s resources,

expertise and volunteer spirit of our people

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© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 31

• $1.2 billion contributed since inception

• $95 million contributed outside the U.S.

• $52.7 million in scholarships to children of UPSers

• $1.4 billion contributed by UPS employees & The UPS

Foundation to United Way

• 4,300 nonprofits/NGOs supported each year

2016

• $53.6 million in cash contributions to local, national, and global

nonprofits/NGOs

• $5.8 million in-kind services, primarily in humanitarian relief and

community safety initiatives

• 2.7 million volunteer hours recorded by UPS employees, friends

and families around the world

Giving Statistics


© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 32

UPS Region / District / Country Community Grants Program

UPS Neighbor to Neighbor Volunteer Program – 20 Million by 2020

Global Volunteer Month - October

Jim Casey Community Service Award and Horizon Community Impact Award

UPS United Way / Employee Giving Program

UPS Global Forestation Program – Environmental Sustainability

UPS Global Road Safety Program – Community Safety

UPS Global Humanitarian Relief Resilience Program - Community Safety

Measurement / Goals / QPR

Leadership Engagement: POL Conference, Management Conference

UPS Business Resource Group

UPS Culture of Volunteerism

Thank you


Business as a Force for Good:

Creating a Culture of Service


35

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Business as a Force for Good: Creating a Culture of Service · Workshop Sponsored by: Track...

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