Business Applications as part of our cloud...
Transcript of Business Applications as part of our cloud...
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• Business Applications as part of our cloud strategy
• Demo
• What’s for partners?
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Business Applications as part of our cloud strategy
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PP
T R
EM
12
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Deliver amazing customer experiences
MARKETSMARTER
CAREEVERYWHERE
OPERATE DYNAMICALLY
SELL PRODUCTIVELY
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Security
& Identity
Management
Platform
Data & Process
Integration
Configuration
& Extensibility
Cloud On-Premises
Customers Employees Partners
in
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Current
(up to
CRM 2015)
Common
service health
dashboard
One billing
experience
Multi-factor
Auth
Fully capable
Outlook client
Manual
tracking &
sync
Rule-based
auto-tracking
Enhanced sync
config
Storage
Checkin-
Checkout
Document
sharing
Import
Static export
Dynamic
refresh
CRM
contextual
conversations
Auto-posts
User posts
Presence
Click to call
(audio, video
and sharing in
Lync desktop)
Mail merge Service side
Integration
CRM
dashboard
integration
H1CY15
Enable Office
365 Groups
Advanced
auto-tracking
using rules
Office Apps:
Outlook Web
Access (OWA)
& Mobile OWA
apps (*)
Hybrid
Sharepoint
deployment
scenario
Immersive
Excel
experience
Take & store
contextual
notes (*)
CRMOL as first
class data
source in
Power Query
Scheduled
data refresh w
Odata/OAuth
Power BI Sales
App
Power BI
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COMMUNITY ENGAGEMENT
Through portal solutions:
• Engage with customers, partners and employees.
• Integrated CRM experience to manage portal content and design.
• Self-service capabilities for streamlined engagement processes
• Responsive design optimized for mobile, tablet and desktop.
INTELLIGENCEWith guided navigation, ML
& PowerBI:
• Guided navigation - Personalized, interactive guided tasks and sidebars based on context and role.
• Adaptive learning for intentions and custom tags in social posts.
• Automated triage of social posts.
• Power BI - enhancements for Sales Manager dashboard, introduce Customer Service dashboard
TRANSFORMATIVE SERVICE
With Field & Project Service:
• Schedule, manage and deliver on-site service.
• Field and Project Service capabilities managed in CRM.
• Optimized, skill-based resourcing for complex, multi-day projects.
• Schedule resources across field service and project-oriented customer engagements.
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Demonstration
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Demonstration
Dashboard - Insights
Email,
collaboration
OpportunityInvoice
Settings
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What’s for partners?
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Open
MPSA
EA
Web-Direct
DPL-Subscription
Cert. Partners
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https://www.microsoft.com/fr-ch/dynamics/acheter-crm-online.aspx
Si déjà O365 E3, CRM Online Pro Add-On to Office365: CHF 46.80
Si déjà O365 E5, CRM Online Pro Add-On to Office365: CHF 40.80
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•
•
•
•
•
•
•
•
Earn up to
T&Cs O365 T&Cs CRMOL
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Microsoft Dynamics CRM Online Professional IURs
Competency* Silver CRM Online License GrantsGold CRM Online License
Grants
0 seats initially
(+5 seats when partners have
sold at least 50 seats of Office
365 or 5 seats of CRM Online
within the previous 12 months)
Microsoft Action Pack
Subscription (MAPS)*
Cloud CRM Competency*
CRM Competency
20 seats (from Silver Cloud CRM
Competency)
+
15 seats (from Silver competency
core benefit)
10 seats (from CRM Competency)
+
15 seats (from Silver competency
core benefit)
40 seats (from Gold Cloud CRM
Competency)
+
60 seats (from Gold
competency core benefit)
20 seats (from CRM
Competency)
+
60 seats (from Gold
competency core benefit)
Other Competencies 15 seats (from Silver competency
core benefit)
60 seats (from Gold
competency core benefit)
*CRMOL licenses through MPN is subjected to Country and WW maximum cap. To learn more about IUR policy and license grants, please visit http://aka.ms/iur
Cloud Business Applications Competency is tentative to launch within March 2015. This information is as of Jan 2015.
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(CSA) agreement
CRM Gold, CRM Silver
https://mspartner.microsoft.com/en/us/pages/solutions/downloads/develop-on-microsoft-dynamics-crm-online.aspx
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27
https://demos.microsoft.com/
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28
https://www.microsoftdynamicsdemos.com
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NEW Demo Benefits for CRM and Cloud CRM Competency Partners
Up to 10 Instances of Microsoft Dynamics CRM Professional
Up to 10 Instances of Office 365 E3
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Partner Product SupportTel. 24x7h Support: 0800 000 300 (DE/FR/IT/EN)
Partner Program SupportRegionales Service Center: 0848 858 868
Support from Office 365 Partner Administration Console
The fastest way to open a support ticket via your Partner Administration Console.
You can open a ticket for each of your managed customer (Delegated Admin Rights needed).
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Microsoft Partner Technical Services for Office365, Azure und CRM Online
SupportDeploy It
&Drive Usage
Sell It Right
practice by engaging wit
5xmore wins
6xmore revenue growth
10xmore assigned seats (O365)
Mic
roso
ft P
art
ner
Tech
nic
al S
erv
ices
Build your staff’s technical skills - through partner focused training sessions
Webcasts: Meet Microsoft Online
Learn more about specific Cloud services from Partner Technical Services!
Microsoft CRM Online | Learn more at http://aka.ms/PartnerTechnicalCRMOnline
Microsoft Office 365 | Learn more at http://aka.ms/PartnerTechnicalServicesO365
Microsoft Azure | Learn more at http://aka.ms/PartnerTechnicalServicesAzure
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Cloud PerformanceCompetencies: Cloud Productivity, Small and MM
Cloud, Cloud Platform
HybridCompetencies: Messaging,Communication, Collab &
Content, Mid Market SP, Data
Platform, Datacenter, App Dev
On PremisesCompetencies: All other
50 Advisory Hours to access Sales, Deployment & Consumption Services, Technical Presales Assistance, Partner Support Communities
20 Product Support Incidents
10 Signature Cloud Support Incidents*Unlimited Signature Cloud Support* 20 Product Support Incidents
20 Advisory Hours to access Sales, Deployment & Consumption Services, Technical Presales Assistance, Partner Support Communities
15 Product Support Incidents
5 Signature Cloud Support Incidents*Unlimited Signature Cloud Support* 15 Product Support Incidents
5 Advisory Hours to access Sales, Deployment & Consumption Services, Technical Presales Assistance, Partner Support Communities
10 Product Support Incidents
Partner Support Communities
Online Interactive Sessions
Gold
Silver
Action Pack
Network
*Available for CRM Online, Microsoft Office 365 and Microsoft Azure
Microsoft Partner Network Technical Benefits Structure
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Interested in Making it or Buying it?
Christian Bloch
Microsoft Dynamics PSE
078 844 6429
33
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