Business Administration - Oxford University Press - oup.hu · PDF fileBusiness Administration...

BusinessAdministration

Student workbook

2

ii Business Administration

Contents

Unit 1 Page 1Unit 2 2Unit 3 3Unit 4 4Unit 5 5Unit 6 6Unit 7 7Unit 8 8Unit 9 9Unit 10 10Unit 11 11Unit 12 12Unit 13 13Unit 14 14Unit 15 15Unit 16 16Unit 17 17Unit 18 18Answer Key 19

1Business Administration

1 Look at the Present Simple and Present Continuous verbs. Tick (✓) the correct ones, cross (✗) the wrong ones, and write the correct form of the verbs.

1 My department is always trying to stick to deadlines. 2 Lucinda’s talking to some new clients at the moment. 3 Are you wanting to finish work on time today? 4 Akiko aims to finish the report by the end of the day.

2 Write sentences to explain the icons, as shown in the example. Example: Jacob/ travel/ organize information. Jacob likes travelling, but he doesn’t enjoy organizing information.

1 George/ work in a team / do routine activities. 2 Stephanie/ deal with people/ deal with money. 3 Lauren/ do research/ solve problems.

3 Read the text and answer the questions.

Amazon.com Amazon.com is a website where millions of customers in over 200 countries can buy a wide range of goods online. They sell both products and services. These include books, CDs, DVDs and computer games, clothes, computers, mobile phones, cameras, and travel services. The company is based in Seattle, in the United States, but it has an international division with localized languages, products, and customer service. Amazon doesn’t have just one website but six global websites.

1 What is Amazon.com? 2 How many countries does Amazon.com serve? 3 Write down three things which Amazon.com sells. 4 Where is the company based? 5 How many global websites does Amazon.com have?

1

1 Complete the sentences with will have to or will be able to and the verbs listed below. They may be positive or negative.

access work take on meet protect start

1 We our computer system against hackers.2 Digital communication means that more people from home.3 My computer has just crashed. I that presentation all over again.4 The IT department is carrying out important work over the weekend so

staff their email accounts.5 I’m free on Thursday so I you for lunch.6 If the online business continues to grow, they more staff.

2 Find eight words related to specifications. The words read from left to right (→) and top to bottom (↓).

capacity dimensions materials memory speed voltage weight colour

3 Match the words (1–5) with the definitions (a–e). 1 order a buying2 supplier b a price that a company offers to do work for or supply 3 bid parts for if it wins the order4 costs c to request goods from a company5 purchasing d a person or organization that provides goods or services e the amount of money spent on running a business

4 Match (1–10) with (a–j) to make phrases relating to the workplace.1 communication2 application3 exam4 team5 well6 under7 covering8 leadership9 speculative

10 first aider

2 Business Administration

2

c c m e m o r y b va q e x d m b f g cp a o b e a u v i oa w v o l t a g e lc x b s p e e d i oi v a e o r u w q ut l d w e i g h t ry u e b w a i e v aq r e s o l e x d bd i m e n s i o n s

a resultsb pressurec organizedd lettere skillsf workg skillsh certificatei formj application

1 Match the words (1–5) with the definitions (a–e).

1 surveys a offering new products for people to try2 focus groups b watching and filming people’s behaviour3 personal interviews c more than two people discussing scripted questions4 observation d questionnaires and telephone calls5 field trials e one-to-one discussions

2 Match the users listed to each type of device.

1 Student using a computer for entertainment while travelling. 2 Large company processing payroll data. 3 Travelling salesperson giving marketing presentations. 4 Large scientific organisation processing work on nuclear research. 5 Businessperson keeping in touch with clients while travelling. 6 Secretary doing general office work.

3 Complete the sentences with the words listed below.

job recipient message documents recipients

1 Always complete the subject line so the recipient knows what the is about.2 End your email with a signature. Include your company name, title and contact details.3 Only use ‘Reply to all’ if all the need to read your email.4 Remember to attach the you are referring to. It’s easy to forget.5 Check with your before sending large attachments. Mailboxes can fill up quickly.

4 Complete the sentences with when or while.1 Nobody was talking I walked into the office.2 Lucas visited several new clients he was staying in London.3 Tereza was driving to the factory of a new supplier she realized she was lost.


3

a

D

B

E

C

F

1 Find eight words related to processes. The words read from left to right (→) and top to bottom (↓).

first finally combined created ready next select then


Correction fluid Bette Nesmith Graham was a secretary and an artist. One day in 1951, she was typing at work when she made a mistake. She thought, ‘When I’m painting I just cover over mistakes. Couldn’t I do this on my letters?’ She made some special paint at home, and took it to work. Soon everyone was asking for her invention. So she left her job, made her new product at home, and sold it door to door. In 1956 she set up her correction fluid business. By 1976 her company was worth billions of dollars.

1 What was the name of the inventor? 2 When was the product invented? 3 Where was the product invented? 4 How was the product first sold? 5 What job did the inventor have?

3 Look at the sentences. Tick (✓) the correct ones, cross (✗) the wrong ones, and correct them.1 Liam isn’t going to come to the three o’clock meeting. 2 The company’s new website is going to go online tomorrow. We hope it is having a great impact. 3 Giacomo can’t work late this evening. He will meet a former colleague at half past six. 4 ‘How does this programme work?’ ‘Don’t worry, I explain.’ 5 When are you knowing the sales figures? 6 ‘Would you like a drink?’ ‘I’m going to have a fresh orange juice, please.’


4 e r b l h v a c k xo f i r s t e r m as i p e h j l e k be n c a o e v a x pl a k d d b n t q re l d y j e n e x tc l a l h i h d p ct y u r v b o p k ah r e x t h e n c le c o m b i n e d b

1 Read the text messages and answer the questions.

1 Where is Javier? 2 What does he need? 3 How will Krystyna send him the information? 4 Why is an email better than a text message in this situation?

2 Do you understand other cultures? Complete each rule with must or mustn’t.1 In Brazil you start a

business discussion before your host.2 You give a gift using

both hands in China.3 You immediately read a

business card you are given in Japan.4 In Thailand, you show the soles

of your feet.5 In Germany, you use titles in business.

You use first names.

3 What happens in each part of the airport? Match the parts (1–7) with the explanations (a–g).

1 security control a you go here to board your plane2 passport control b you collect your luggage after a flight3 duty-free shop c you wait for information about your flight4 baggage reclaim d you and your things go through a metal detector5 gate e you show your booking confirmation or ticket and leave your luggage6 departure lounge f you show your passport and visa7 check-in g you can buy cheaper goods


meet stay help kind

1 Nice to you.2 Let’s in touch.3 Would you like me to you?4 That’s very of you.


5

HI KRYSTYNA.AM @ AIRPORT HOTEL.ARRIVED L8 LAST NIGHT. HOW DO I GET 2 CONFERENCE BY CAR? JAVIER

HI JAVIER. WILL EMAIL YR HOTEL WITH DIRECTIONS. KRYSTYNA.

1 Read the email and answer the questions.

1 Who is requesting the meeting? 2 Who has been asked to attend the meeting? 3 Where will the meeting be? 4 What is the meeting about? 5 On which days is Hugo available to attend the meeting at any time?

2 Find eight words related to comparisons. The words read from left to right (→) and top to bottom (↓).

less more fewer best worse slightly far larger

3 Put the processes listed below in the correct order in the flow chart.

product development trials cost assessment launch

4 Write the words in the correct order.1 CV her He to advised re-write her 2 the apply to David persuaded for job She 3 online me reminded search Simona to


6

h l e s s g t e c au b h n w w o r s es m u k i g x e m bl e r w x c d v o ai f a e f i o b r vg e q z a x c v e ph w b j r r f j o ot e d b r t r w s ul r m k l b b e s ty f l a r g e r g h

concept refinement

From: Hugo MorelTo: Alexandra Macdonald; Emma McIntyreSubject: Meeting about brochure

HiI wonder if we could meet this week to discuss the new brochure? I am out of the office on Wednesday morning and Friday afternoon. Shall we meet in my office?BestHugo

1 Form jobs from these words.1 buy 2 administrate 3 organize 4 operate

2 When you write a letter or email you should organize your ideas clearly. Number the items listed below in the order you find them in a letter.

Reference to reply Your enquiry Polite ending Description of your company How you know about the supplier


Gap Inc. The first Gap store was opened in 1969 in San Francisco, California, by a couple called Don and Doris Fisher. In fact the Fisher family still own 25% of the company. Now the Gap Inc. world headquarters are in San Francisco, while their development offices are in New York. In 2004 their revenue was $16.3 billion and their earnings were $1.2 billion. They have about 3,000 stores worldwide, though they are only in four countries outside the US – Canada, the UK, France, and Japan.

1 When was the first Gap store opened? 2 How much of the company do the Fisher family still own? 3 Gap Inc.’s development offices are in which US city? 4 What was the company’s revenue in 2004? 5 Approximately how many stores do they have worldwide?

4 Label the Product Life Cycle stages in the diagram below.

growth maturity introduction decline


7

Sale

s and

Pro

fit

1 2 3 4

4 Read and complete the following dialogue using the words listed below.

Thank can moment speak

Switchboard Hello.Hector Hello, is that Euro Style?

Switchboard Yes. How 1 I help you?

Hector Could I 2 to Ms Gomez, please?

Switchboard Hold on a 3 and I’ll put you through.

Hector 4 you.

2 Use the clues (1–14) to complete the puzzle. What is the missing word?1 This is the person you write to. (9)2 A booklet with information about a hotel or

conference centre. (8)3 To ask for information is to . (7)4 A polite way to end an email is Kind ________. (7)5 This is the short form of a word (etc.). (12)6 If you put leaflets or documents in an envelope

together with a letter, you them. (7)7 Use paragraphs for new topics in a letter. (6)8 If you are polite and not informal, you use the

correct . (4)9 A word made from the first letters of other

words (FYI). (7)10 Begin your letter Dear Sir or . (5) 11 End a formal letter to Mr Graff with Yours . (9)12 This is a change that you make in a document or letter. (9)13 To send a document with your email. (6)14 When you speak or write to guests, always be . (6)

3 Find eight words related to health and safety. The words read from left to right (→) and top to bottom (↓).

injury fatal accident safe health training fall report


8

i a b t y f s a f en o i j m a u y r dj q w c x l b n m au h h e a l t h l cr w y v f a t a l cy g d s a n a f g ia s r e p o r t d dt r a i n i n g o eh f e w b c i i u nm l p y i g r w q t

1 R C2 B3 E4 R5 A6 E 7 S8 T 9 A10 M11 S12 A13 A14 P


Post-it notes Post-it notes are useful, aren’t they? They were invented by Art Fry, a scientist at the company 3M in the 1970s. While he was using bits of paper to mark pages in his song book, he thought of a great idea. Sticky paper wouldn’t fall out! A colleague had made an adhesive that didn’t stick very well. So Art tried it on paper and it was perfect – it stuck but you could take it off. His co-workers started asking him for his magic ‘bookmarks’ and 3M realised that they had a new product!

1 What was the name of the inventor? 2 When was the product invented? 3 What was special about the adhesive? 4 What company did the inventor work for? 5 What job did the inventor have?

2 Read the statements and decide which are true (T) and which are false (F).1 At an interview you should dress smartly. 2 You should yawn during the interview. 3 Do not eat during an interview. 4 Prepare appropriate answers to questions before the interview. 5 It is acceptable to chew gum during an interview. 6 It is important to be on time for a meeting or interview.


supplier order bid costs purchasing

1 David, the budget is only $12,000 for this project. Please be careful with the .2 I’d like to fifteen office desks and chairs from the New Dawn range.3 AGD Construction put in a of $120 million to build the stadium.4 We have found an excellent in Italy for our engine parts.5 Active Electronics have appointed a new buyer to their department.

4 Write the numbers as words.1 25 2 140 3 82 4 1,567 5 250,000


9

1 Label the items on the desk with the words listed below.

monitor document business card mouse telephone

1 2 3 4 5

2 Complete these tips for attending a trade fair with should or shouldn’t.1 You get there early to set up the stand.2 You wear your badge at all times.3 You leave your bags and coats around.4 You eat or drink on the stand.5 You get interested visitors to leave their details.

3 Complete the sentences with who or that only if necessary.1 The website I visited was very uninformative.2 I admire the guy founded yellow-ice.com.3 We discussed the idea with the designer we met last week.4 The overdraft you arranged with the bank isn’t large enough.5 The woman I sat next to at the conference is a successful music producer.

4 Read the phrases and decide which are formal (F) and which are informal (I).1 We would like to invite you to … 2 Thank you very much for your invitation … 3 Would you like to come? 4 I’m afraid I won’t be able to accept. 5 I’d love to come.


10

1

2

3 4

5

1 Complete the text using the words and phrases listed below. Add the if necessary.

more people cheaper best smaller most expensive

Companies have to choose 1 way to advertise based on budget and suitability. TV adverts are 2 form of advertising, and only larger companies can afford them. A radio advert is

3 to produce, and is often more effective for 4 companies with a limited budget. Local radio reaches 5 and its messages can be more direct.

2 Read the messages and underline the correct form of the verbs.

3 Look at the order form and insert the headings for each column.

Description Quantity Total Item number Unit price

4 Use the words listed below to label the equipment.

printer digital projector laptop screen microphone photocopier flip chart TV/ monitor


11

CaitlinI can’t stand the place where I work. I 1should have spoken/will have to speak to Human Resources months ago when I was first unhappy.

SandroMy manager expected me to work longer hours than my colleagues. I always 3should have / had to take work home and work at weekends.

IraIn my last job, the office was really relaxed. We 2didn’t have to/ had to wear smart clothes.

ORDER FORM DMD Office Supplies 22 High Street, Oxford, +44 1865 887564

VB5- TRC Ring binder 100 £2.22 £222.00GH9 - FGB Printer cartridge 3 £78.99 £236.97

Delivery Address

JCPS LtdMurraytown ParkBirmingham BG67 2DF

TOTAL £458.97

1 2 3 4

5 6 7 8

1 Read the list of statements below. Tick (✓) the correct ones and cross (✗) the wrong ones.1 Let the customer show their anger.

2 Say the problem was the customer’s fault.

3 Tell the customer there’s nothing you can do.

4 Listen carefully to the details of the problem.

2 Complete the statements with the correct form of verbs listed below.

ask for listen repeat apologize

1 She to the guest carefully.2 She after hearing the guest’s story. 3 She the problem back to the guest.4 She more information about the problem.

3 Find eight words related to health and safety. The words read from left to right (→) and top to bottom (↓).

complain helpful fault customer problem sorry apologize refund

4 Read the statements below. Tick (✓) the correct ones and cross (✗) the wrong ones.1 Push the customer to accept your point of view.

2 Take the customer’s anger as a personal criticism.

3 Offer a more expensive product or service to replace the first order.

4 Summarize and make sure the customer agrees to the plan of action.


12

c a v f r e f u n du p d b i h w b x ls o s p d e n j y uo l u r y l w q e nr o c o m p l a i nr g f b h f a u l ty i v l m u k w l as z a e d l e i r ua e s m v g h x o tc u s t o m e r z p

1 Complete the text with the words listed below.

experience working skills efficient job decision

It wasn’t an easy 1 . Paulette had excellent 2 , and I’m sure that she is very hard- 3 and 4 ... but I don’t think that she has the people 5 necessary for this 6.

2 Find people in the spidergram that complete the statements. More then one answer is possible.

1 A/ An deals with customers in person.2 A/ An is responsible for helping customers choose the right product.3 A/ An handles customer questions or problems over the phone.4 A/ An takes care of after-sales service.

3 Complete the dialogues with will or going to and the phrases listed below.

be free type them up send it again apply for it

1 a Have you written up the minutes from the last meeting? B Sorry! I forgot all about it. I as soon as I can.

2 a Where’s Tanya? B She’s in a meeting. I don’t think she for a couple of hours.

3 a Did you get my email? B Yes, but I can’t open the attachment. a OK, I .4 a Are you interested in the International Exhibition Organizer job? B Yes, I am. I . In fact, I’m updating my CV at the moment.

4 Write the words in the correct order.1 the difficult interview Markus that her be warned would 2 stop He us writing ordered to 3 late this can’t Sandro work evening


13

Customer Care

receptionist

agent

cashier

sales managersales

representative

1 Mark the statements true (T) or false (F).1 The content of a letter or an email is more important than correct spelling and punctuation. 2 It’s always better to send an email than to phone a customer. 3 You should always write to customers in a formal style. 4 Emails should normally be short and concise.

2 Match the beginning of each phrase (1–4) with the correct ending (a–d).1 I look forward to a have you as a new customer2 We are delighted to b seeing you next week3 If you have c for choosing our company4 Thank you d any further questions


pleased back regard of

1 In to your phone call, I am sending you the specifications for model XRT32.2 We would be to assist you with all your financial planning.3 Thanks for your letter 29 June.4 I’ll get to you as soon as possible.

4 Read the anecdotes. Match them with these titles.1 Bugs killed my computer. 2 Can you hear me? 3 Oops! Wrong email address.


14

Andres“My mobile phone battery died – just as I was closing a business deal! I nearly lost my job because of it. A dead battery wasn’t an excuse.”

Jake“Computer viruses. They’re really scary. I once opened an email attachment and my computer got a virus. I couldn’t open any of my documents! My hard disk was destroyed.”

Paolo“Have you ever sent an email to the wrong person? It’s so easy just to press ‘Send’. I once wrote an email to my girlfriend but sent it to my boss by mistake! ”

1 Number the statements below (1–5) about organizing and managing your workspace in the order in which they should be done.

Straighten – Tidy up and make things easy to reach and find. Standardize – Set up routines that make it easy to stay orderly. Sort – Keep the things you need to get the job done and get rid of the rest. Sweep and shine – Keep up and make the place spotless. Sustain – Monitor your results and maintain the new system.

2 Find eight words relating to describing locations. The words read from left to right (→) and top to bottom (↓).

turn right left parallel veer under over opposite

3 Match the words (1–5) with the explanations (a–e).1 fraud a having no money; unable to pay your debts2 assets b alter a document, account, etc. illegally3 stock c cheating someone to get money ,etc. illegally4 bankrupt d something of value that a company or person owns5 falsify e portion of a company’s capital owned by an investor

4 Complete the sentences with should have or shouldn’t have and the correct form of the verb.1 Claudia didn’t check the estimated costs. Her project went seriously over budget.

Claudia the estimated costs.

2 Michael criticized his secretary in front of other members of staff. They were very embarrassed. Michael his secretary in front of other members of staff.

3 Jacek used Roz’s computer without asking her. Jacek Roz’s computer without asking her.


15

v b u n d e r h o yt q w e s r d b p pu v j r i g h t p ar j h g y t y n o rn x o g b h n u s aa v v d l t r v i lz a e d e v a r t lx x r u f f k u e ez w o c t a k b i ld v e e r o b d v h

1 Read the text message and email abbreviations and write them out in full. 1 GR8 C U L8R 2 Every1 is working L8 3 THNQ 4 2MORO

2 Match the words (1–5) with the explanations (a–e).1 Clear 2 Complete3 Concise4 Courteous5 Correct

3 Use the clues to complete the puzzle. What is the missing word?1 You use this to put information

onto a large screen. (9)2 You can make copies of paper documents

with this machine. (11)3 What does www stand for? (5, 4, 3)4 Messages that are sent via the Internet. (6)5 High-speed data lines

use connections. (9)6 To print out a document you

need a . (7)7 Face-to-face meeting via the Internet. (5, 10)8 We access the World Wide Web

via the . (8)9 Printers, copiers, and fax machines are in

the hotel centre. (8)10 You can find information about the hotel

and conference centre on its . (7)

4 Complete these words to make jobs.1 research 2 train 3 design 4 control


16

a Use polite language and follow letter-writing conventions.b Do not waste your reader’s time with too much extra information.c Include all the information your customer needs, including reference

numbers and contact details.d Do not distract the reader with mistakes in grammar, punctuation,

and spelling. Always re-read your letter or email before sending it.e Keep sentences short and direct and have well-organized paragraphs.

1 P2 P3 w4 E56 P7 V8 I9 B10 w

1 Complete the texts with Past Simple or the Past Continuous form of the verbs in brackets.

1 I (attend) a sales conference when I (go) to a fascinating session about ‘wants and needs’. I (talk) to the speaker afterwards. While we (chat) I realised that she was in the same class as me at school!

2 It was half past three and Javier (feel) tired. So he (get up) from his desk and (start) moving his arms and legs. He (stretch) from side to side when he (hear) a cough behind him. He (turn) and (see) his boss with a client.

2 Write the numbers as words.1 75 2 260 3 39 4 9,845 5 500,000

3 Complete these tips for attending a trade fair with should or shouldn’t.1 You wear smart clothes and be well presented.2 You carry a note book with you.3 You gossip with your colleagues.4 You have plenty of promotional materials.5 You be well-informed about your company.

4 Complete the crossword using the clues (1–15).Across3 These doors move on tracks. (7)5 Person who attends a conference. (8)6 Very large notepad on a stand. (9)8 Food and drink in the breaks. (12)

12 Space for smaller meetings. (8, 4)13 Different types. (7)14 Divide a room into two. (9)15 Sound, visual and broadband

communication. (10)Down1 Conference session with everyone there. (7)2 How many people it can hold. (8)4 Windows provide this inside. (8)7 Designed and built for a particular use. (7-5)9 A price given for a job or service. (5)

10 Position of tables and chairs. (6)11 Tables and chairs are around the table, style. (9)


17

P

CS D D

F P

R

Q LB

B

VP

M

3

1

3

5

6

4

7

8

12

9

11

10

13

14

15

1 Complete the text with the words listed below.

departments information people customers helping

I work at my desk most of the day. I speak to 1 a lot on the phone – and I quite like that. I like 2 them and giving 3 . I also make phone calls to the warehouse and to our Sales 4 around the world. I talk to lots of 5 that I’ve never met!

2 Complete the dialogues with Present Simple or the Present Continuous form of the verbs in brackets.

a 1 (be) you busy at the moment?B Yes, I 2 (be), actually. I 3 (try) to finish a presentation for tomorrow.

a What time 4 (do) Joseph usually 5 (get) to the office?B He normally 6 (arrive) before nine, but he 7 (have) problems with the

traffic this morning.

a What 8 Farid and Emily 9 (do)?B They 10 (make) a conference call to the Tokyo office.

3 Find six words relating to risk and probability. The words read from left to right (→) and top to bottom (↓).

risk chance odds likely even jackpot

4 Underline the correct word.1 This is the conference reception / boardroom, where everyone registers when they arrive.2 We can talk / discuss any details at / over the phone or by / in email.3 How much / many delegates can sit it / it seat?4 Sitting / Seating capacity depends on / looks at layout.5 All the breakout / break rooms have flipcharts and writing boards / whiteboards.


18

r g c h a n c ei h u q k j m us n o a j a n lk l d w h c b ia w d r g k v ka e s f f p c ee v e n d o x lu t d u s t z y


Answer Key

Unit 11 1 ✗ … tries … 3 ✗ Do you want … 2 ✓ 4 ✗ … is aiming …2 1 George likes working in a team, but he

doesn’t enjoy doing routine activities. 2 Stephanie like dealing with people, but she

doesn’t enjoy dealing with money. 3 Lauren likes doing research, but she doesn’t

enjoy solving problems.3 1 a website that sells products and services 2 over 200 3 books, CDs, DVDs, and computer games, clothes,

computers, mobile phones, cameras, and travel services

4 Seattle, USA 5 six

Unit 21 1 will have to protect 2 will be able to work 3 will have to start 4 won’t be able to access 5 will be able to meet 6 will have to take on

2 C M E M O R YA M CP A OA V O L T A G E LC S P E E D OI R UT W E I G H T RY A

LD I M E N S I O N S

3 1 c 2 d 3 b 4 e 5 a 4 1 g/ e 2 i 3 a 4 f 5 c 6 b 7 d 8 e/ g 9 j 10 h

Unit 31 1 d 2 c 3 e 4 b 5 a2 1 e 2 b 3 d 4 a 5 f 6 c3 1 message 4 documents 2 job 5 recipient 3 recipients4 1 when 2 while/ when 3 when

Unit 41 c

f i r s t rs i e ee n a al a d te l y n e x tc l dt y

t h e nc o m b i n e d

2 1 Bette Nesmith Graham 2 1951 3 In her home 4 door to door 5 secretary and artist3 1 ✓ 2 ✗ 3 ✗ 4 ✗ 5 ✗ 6 ✗

Unit 51 1 at the airport hotel 2 directions to the conference 3 by email 4 email allows you to send more information2 1 mustn’t 4 mustn’t 2 must 5 must; mustn’t 3 must3 1 d 2 f 3 g 4 b 5 a 6 c 7 e4 1 meet 3 help 2 stay 4 kind

Unit 61 1 Hugo Morel 2 Alexandra Macdonald and Emma McIntyre 3 Hugo Morel’s office 4 the new brochure 5 Monday, Tuesday, and Thursday

2

l e s sw o r s e

s ml oi f f rg e a eh w rt el r b e s ty l a r g e r

3concept product

developmentcost

assessment

refinement launchtrials

Answer Key


4 1 He advised her to re-write her CV. 2 She persuaded David to apply for the job. 3 Simona reminded me to search online.

Unit 71 1 buyer 3 organizer 2 administrator 4 operator2 1 Reference to reply 2 How you know about the supplier 3 Your enquiry 4 Description of your company 5 Polite ending3 1 1969 4 $16.3 billion 2 25% 5 3,000 3 New York

4

Unit 81 1 can 3 moment 2 speak 4 thank2 1 recipient 8 tone 2 brochure 9 acronym 3 enquire 10 Madam 4 regards 11 sincerely 5 abbreviation 12 amendment 6 enclose 13 attach 7 spaced 14 polite Missing word: Correspondence

3

i f s a f en aj l au h e a l t h cr f a t a l cy i

r e p o r t dt r a i n i n g e

nt

Unit 91 1 Art Fry 2 1970s 3 it stuck but you could take it off 4 3M 5 scientist2 1 T 2 F 3 T 4 T 5 F 6 T3 1 costs 4 supplier 2 order 5 purchasing 3 bid

4 1 twenty-five 2 one hundred and forty 3 eighty-two 4 one thousand five hundred and sixty-seven 5 two hundred and fifty thousand

Unit 101 1 business card 4 mouse 2 monitor 5 document 3 telephone2 1 should 4 shouldn’t 2 should 5 should 3 shouldn’t 3 1 – 4 – 2 who 5 – 3 –4 1 F 2 F 3 I 4 F 5 I

Unit 111 1 the best 4 smaller 2 the most expensive 5 more people 3 cheaper

2 1 should have spoken 2 didn’t have to 3 had to

3

4 1 flip chart 5 TV/ monitor 2 screen 6 photocopier 3 printer 7 digital projector 4 microphone 8 laptop

Unit 121 1 ✓ 2 ✗ 3 ✗ 4 ✓

2 1 listened 2 apologized 3 repeated 4 asked for

3

a r e f u n dp h

s o p eo l r lr o c o m p l a i nr g b f a u l ty i l u

z e le m

c u s t o m e r

4 1 ✗ 2 ✗ 3 ✓ 4 ✓

Sale

s and

Pro

fit

Introduction Growth Maturity Decline

ORDER FORM DMD Office Supplies 22 High Street, Oxford, +44 1865 887564

Item number Description Quantity Unit price Total

VB5- TRC Ring binder 100 £2.22 £222.00 GH9 - FGB Printer cartridge 3 £78.99 £236.97

Delivery AddressJCPS LtdMurraytown ParkBirmingham BG67 2DF

TOTAL £458.97

Answer Key


Unit 131 1 decision 4 efficient 2 experience 5 skills 3 working 6 job2 1 a receptionist/ a cashier 2 a sales representative 3 an agent/ a sales manager 4 a sales manager/ an agent3 1 ‘ll type them up 2 ‘ll be free 3 ‘ll send it again 4 ‘m going to apply for it4 1 Markus warned her that the interview would be

difficult. 2 He ordered us to stop writing. 3 Sandro can’t work late this evening.

Unit 141 1 F 2 F 3 T 4 T2 1 b 2 a 3 d 4 c 3 1 regard 3 of 2 pleased 4 back4 1 Jake 3 Paolo 2 Andres

Unit 151 1 Sort 4 Standardize 2 Straighten 5 Sustain 3 Sweep and shine

2

u n d e r ot p pu r i g h t p ar o rn o s a

v l i le e t lr f e e

t lv e e r

3 1 c 2 d 3 e 4 a 5 b

4 1 should have checked 2 shouldn’t have criticized 3 shouldn’t have used

Unit 161 1 great, see you later 2 everyone is working late 3 thank you 4 tomorrow2 1 e 2 c 3 b 4 a 5 d3 1 projector 6 printer 2 photocopier 7 video conference 3 World Wide Web 8 Internet 4 emails 9 business 5 broadband 10 website

Missing word: PowerPoint

4 researcher designer trainer controller

Unit 171 1 was attending 2 was feeling / felt

went got up talked started were chatting was stretching

heard turned saw2 1 seventy-five 2 two hundred and sixty 3 thirty-nine 4 nine thousand eight hundred and forty-five 5 five hundred thousand 3 1 should 4 should 2 should 5 should 3 shouldn’t4 Across Down 3 sliding 1 plenary 5 delegate 2 capacity 6 flipchart 4 daylight 8 refreshments 7 purpose-built

12 breakout room 9 quote13 various 10 layout14 partition 11 boardroom15 multimedia

Unit 181 1 customers 4 departments 2 helping 5 people 3 information2 1 Are 6 arrives 2 am 7 is having 3 ‘m trying 8 are 4 does 9 doing 5 get 10 ‘re making

3

r c h a n c ei js o a lk d c i

d k ks p e

e v e n o lt y

4 1 reception 2 discuss; over; by 3 many; it seat 4 Seating; depends on 5 breakout; whiteboards.

acknowledgements

The publisher would like to thank the following for the permission to reproduce photographs and other copyright material:

Illustrations by: Mark Duffin p3, 11 (equipment); Melvyn Evans p6; Oxford Designers and Illustrators p7.

Photographs by: Alamy Images p4 (Collection 71/GlowImages); OUP pp5 (Image Source), 9 (Stockbyte); Jane Cotter p10;

Cover image by: OUP (Computer/Photodisc)

A0011923

www.oup.com

Business Administration - Oxford University Press - oup.hu · PDF fileBusiness Administration...

Documents

Transcript of Business Administration - Oxford University Press - oup.hu · PDF fileBusiness Administration...