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BUS010: Business Communication and Career Exploration (Elective)In this course, students explore the ways people communicate in today’s business environment. They examine technological advances of the contemporary office and consider future developments. Topics include reviewing communication fundamentals, developing business letters, researching and reporting, and getting a job. Students perfect their written and oral communication skills, evaluate career interests and aptitudes, and learn how to apply for jobs and conduct interviews.

Course length: One semester

Materials: None

Prerequisites: None

unit 1: CoMMuniCation FunDaMentals lesson 1—You and Business Communication

• What is Communication?

• Business Communication in Today’s World

• The Communication Process

• Communication Channels

• Barriers to Communication

• Assessments

lesson 2—Communicating grammatically

• The Seven Cs of Business

• Grammar Pre-test

• Unit Evaluation

unit 2: DeVeloPing Business letters lesson 1—Designing the Document

• The Business Letter

• Letter Formats

• Punctuation Styles

• Preparing the Envelope

• Assessments

lesson 2—types of Business letters

• Routine Letters

• Persuasive Letters

• Refusal Letters

• Adjustment Letters

• Credit and Collection Letters

• Social-Business Letters

• Assessments

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lesson 3—Memos

• Memo Format

• Special Memos

• Visual Techniques for Memos

• Routing Slips

• Assessments

unit 3: researChing anD rePorting lesson 1—steps to Writing reports

• Purpose of Report Writing

• Planning Your Report

• Researching Information

• Gathering Information

• Assessments

lesson 2—Writing Your report

• Organizing the Report

• Rough Draft

• Language Tools

• Presentation Tools

• Revising the Report

• Assessments

lesson 3—Formatting the Complete report

• Parts of the Final Report

• Other Considerations

• Assessments

unit 4: oral CoMMuniCation lesson 1—speaking and listening skills

• Speaking

• Listening

• Benefits and Drawbacks of Oral Communication

• Telephone Communication

• Participating in Meetings

• Office Grapevine

• Office Confrontations

• Assessments

lesson 2—Planning a Business Presentation

• Defining Your Purpose and Topic

• Knowing Your Audience

• Using Supporting Material

• Organizing Your Presentation

• Assessments

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lesson 3—Presentation Delivery

• Methods of Delivery

• Visual Aids

• Voice

• Body Language

• Audience Dynamics

• Nervousness

• Practicing

• Assessments

unit 5: getting a JoB lesson 1—Career Basics

• What Are Employers Looking For?

• Why Employers Don’t Hire

• Finding a Career

• Assessments

• Lesson 2—Selling Yourself: Resume

• What is a Resume?

• Delivering the Resume

• Writing Guidelines

• Appearance

• Headings

• Checkpoints for Resumes

• Assessments

lesson 3—Writing the Cover letter

• What is a Cover Letter?

• Cover Letter Styles

• Writing Your Cover Letter

• Checkpoints for Cover Letters

• Assessments

lesson 4—interviewing for the Job

• Why an Interview?

• The Pre-Interview

• The Actual Interview

• The Post-Interview

• Assessments

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