BURSTING THEIR BUBBLE: HOW TO SAY DIFFICULT THINGS TO YOUR STAFF

PRESENTERS: LINDA DAMMER – DIRECTOR, ADMISSIONS & STUDENT AFFAIRS

ED TROMBLEY – REGISTRAR

ABOUT EMBRY-RIDDLE AERONAUTICAL UNIVERSITY

OUR TEAMS…

ORGANIZATIONAL PYRAMID

HR

Associate Chancellor

Worldwide HR Rep

Department Managers

PERSONAL BEHAVIORS THAT REQUIRE A CONVERSATION…

Things that bug other people:o Making unpleasant noises

o Emanating bodily odorso Wearing inappropriate attire

o Wearing fragranceso Finding the “Goldilocks” office temperature

o Talking to yourselfo Exhibiting personality conflicts

o Using your cell phone

Things that make others uncomfortable:o Harassing, Bullying and Insensitivity

o Working with family memberso Talking Religion and Politics

o Forgetting Anyone? Teleworkers vs. Office Workers o Yelling and Screaming

o Disagreeing

INAPPROPRIATE BEHAVIORS THAT REQUIRE A CONVERSATION…

JOB PERFORMANCE BEHAVIORS THAT REQUIRE A CONVERSATION…

o Showing up Late or Leaving Earlyo Abusing lunch hours, sick days and vacation

dayso Tattling

o Managing time: Inside the Cube/Outside the Cube

o Practicing negativityo Using Social Media

o Surfing the Webo Hearing “I’m on a break…” and

“It’s not my job…”o Failing to Take Responsibility

Things that make bosses crazy:

o Make your Policieso Set Expectations Immediately with New Staff Memberso Confront Problems Quickly and Directly o Keep Notes on your Meetings with Staffo Praise in Public/Punish in Privateo Don’t let Problems Escalateo Cast a Wide Net

RECOMMENDATIONSCLEAR

QUESTIONS…