Bureaucratic Dysfunction & Innovative Public Problem Solving Presentation 23rd February 2012,
description
Transcript of Bureaucratic Dysfunction & Innovative Public Problem Solving Presentation 23rd February 2012,
Bureaucratic Dysfunction & Innovative Public Problem Solving
Presentation 23rd February 2012, Cardiff Co-Production Event, City Hall
Megan Mathias, Director, Kafka Brigade UK & Ireland
KAFKABRIGADE
KAFKABRIGADE
1. A Non Profit Action Research Team• Founded in 2005 • 15+ Researchers• 50+ Projects Completed• Working in Holland and the UK• Research, training & advocacy
2. A process to engage people in identifying, diagnosing and remedying bureaucratic dysfunction• Involving citizens and front line staff • informed by various theoretical frameworks• Built on clinical, experimental research• Focused on mobilizing adaptive responses• Without imposing generic solutions
What is the Kafka Brigade?
KAFKABRIGADE
KAFKABRIGADE
KAFKA BRIGADE
The Kafka Field LabCheckpoint meetings & reflection
Explorative research &
case selection
Case research & preliminary
reports
Expert (counter-factual) critique
Collective Performance
Review
Action planning
(deliver)
Checkpoint meetings & reflection
Checkpoint meetings & reflection
Cycle is
repeated
Domestic Violence in RCT
•86% of reported incidents are against women;
• Majority are unemployed; between 20-29 years old;
• 55% have children; 71% of victims children had witnessed abuse;
• 70.6% of incidents occur in the home;
•67% of abuse is between intimate partners.
• 81% of victims were pregnant;
(Safety Unit data, 2008)
Step 1: Exploratory research: What do we know?
KAFKA BRIGADE
Immigrant Entrepreneurs
•3 x more likely to become unemployed
• more likely to have language deficiencies, low level of education
• 2 x more likely to become an catering entrepreneur in neglected urban areas
• 3 x more likely not to seek help from the government • more likely not to be eligible for small credits, go bankrupt within 5 years
•more likely to enter informal economy
Dutch National and City Government Data 2007)
Step 1: Exploratory research: What do we know?
KAFKA BRIGADE
• Initial stocktake of ‘the problem’
• What is ‘known’? How is it known?
• What data is available (however limited)?• Population• Performance• Financial• Research
• Shift from problem to people
Step 2: Case research:the representative citizen’s story
KAFKA BRIGADE
Domestic Violence
• Single mother, 30 years of age
• 2 children aged 5 & 6;
• Very supportive and caring mother;
• 2 abusive relationships.
• When abuse started, living in Council housing;
• Abuse started 4 years ago;
• Abuse occurred during pregnancy and lost baby;
• Poorly served by services
• Well spoken and analytic; Eager to Help
Immigrant Entrepreneurship
• Young Dutch / Turkish male
• Sandwich shop start-up
• School dropout
• Living in bad neighborhood
• Financial problems in the past
• Unemployed
• Entrepreneur by necessity
• Almost bankrupt
• Poorly served by services
• Red Tape Competent; Eager to Comply
Mapping the Process
• Lease Required for Permits• Bank Statement Required for Lease• Permits Required for Bank Statement
• Sequential Licensing Processes• Contradictory Regulation• Focus on Deterring Entrepreneurs
• Mismatch Assumptions and Reality Entrepreneurship• Misconception of the One-Stop-Shop Idea• Misalignment with Network Partners
Step 3: Expert critique: Validating the preliminary analysis
• Usually 10-25 (units of) organizations
• Gathering more insight and evidence
• Engaging insight of frontline workforce
• Generating initial hypotheses
• Building a coalition of the willing around the population in hand
KAFKA BRIGADE
KAFKABRIGADE
Step 4: Collective Performance Review
Policy Makers
ManagersFront LineStaff
Citizen Sponsor
PART I• Is There a Problem?• What Is the Problem?• What Causes the Problem?• What Keeps you from Solving the Problem?
PART I• What could you do to make a small
improvement?• Who or what do you need for that?
Step 5 & 6: Action Plan & Follow Up: Multiple Incremental Changes
KAFKA BRIGADE
“Entrepreneurship” “Domestic violence”
Case level commitments
Business open without bending the rules
- Emma plus kids safe and employed
Category levelcommitments
-City wide integrated system for license application-Millions in savings for city and entrepreneurs
- Adjusted interagency business processes - all staff DA trained - social housing procedures adjusted
Capacity level commitments
- More frequent reality checks by senior management
- Repeat projects to develop local ‘Kafka’ cadre
KAFKA BRIGADE
The Kafka Field Lab
Checkpoint meetings & reflection
Explorative research &
case selection
Case research & preliminary
reports
Expert (counter-factual) critique
Collective Performance
Review
Action planning
(deliver)
Checkpoint meetings & reflection
Checkpoint meetings & reflection
Cycle is
repeated
Statistical AnalysisPolicy ReviewPreliminary Interviews
Narrative DescriptionProcess MappingFact Checking
Semi-struct’d interviews Business process analysis
CounterfactualsGenerating propositions
Moderated collaborative enquiryCreative problem solving
Managed “holding
environment”
Case, category & capacity commitments
Evidencing improvementScaling up where possId ‘new’ problemsEvaluating the process
Bureaucratic Dysfunction & Innovative Public Problem Solving
Presentation 23rd February 2012, Cardiff Co-Production Event, City Hall
Megan Mathias, Director, Kafka Brigade UK & Ireland