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BULLIES & TOUGHIES

Shouting, Strong Words, Obnoxious

posturing: All to capture your

attention.

Listen intently and show it with

proper responses and body

language.

1. Drill in that theyre heard andunderstood

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It is not aimed at you.

Show your involvement

Make the ice melt

2. Ignore the bark against the

Sun!

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3. Rise one level

up.

They know nothing better.

It is their habit.

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Patience is never more important than when

on the verge of losing it.

Breathe deeply! Over again! Push more O2to the Thinking Brain Cells (Neocortex)

Dont let the Emotional Brain trigger

excess adrenalin.

Catch angry words before they fly out of

your mouth!

Dont let your anger get over you.

4. Keep your Cool! Dont lose

balance

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5. Filter what you are

hearing.

Ignore hurtful emotions and

personal attacks.

Gather facts and data.

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Tell suavely that you disagree.

Listen more than you speak.

Measure your responses

Deliberate, Decide & Deliver

It is better to swallow words than toeat them later

--Franklin. D.Roosevelt

6. Talk thru the head, not the heart!

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7. Dont lose sleep over insults.

It is not worth it. You are born to do

greater things.

Let not the barks of puppies

frighten you;

Not even the thunderbolts of heaven;

But Stand up and work

Swami VivekanandaSwami Vivekananda

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Confine to your transactions.

You are not a social reformer

Each Onell justify his stand

8. Dont try to change someone!

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9. Work out a satisfactory outcome

Try for a Win-Win situation

Honorable exit is the key!

Shed one-upmanship and king-

sized ego!

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10. Avoidance is the best strategy.

Turn the other way

Dont poke yourself into difficultsituations

Conceit will make a fool of you

Remember, you are not a superman!

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Not to go and not to see

is the best way

not to get conquered

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BOSSBOSSMANAGEMENTMANAGEMENT

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TYPES OF BOSSES

BULLDOZERS

Aggressive & Hostile ones.

Stand up to them - Dont fightCool them down - Reason out

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KNOW-IT-ALLs

High & Mighty, Super-egoists!

Do your home work

Marshall your facts

Make them think.

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STALLERS

Decision-Dodgers

Negation by delay

Pin them down

Dont accept unrealistic commitments

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NEGATIVES

It will never work

What sort of people I have

Unhesitatingly let down the subordinates

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Be optimistic

Take over the reins

Show your identity

Develop a hotline to the

Super Boss

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BLUFFSBLUFFSMumsters - One-worders

They Mask their inadequacies

Call their bluff!

Assert your position.

Make them understand you brook

no nonsense!

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BIG BROTHER watching over an

errant flock of subordinates ?RULE 1:

The Boss is always right

RULE 2:

In case of any doubt refer RULE 1

RESPECTTo be commanded

not demanded

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au revoir