BulletinThe International Society for Quality in Health Care Ltd. April/May 2011

Look inside...

Focus on members of the ISQua Board Page 2

HTAi and ISQua: A new partnership Page 3

Conference 2011: Hong Kong Page 4

Evolution of the Quality Agenda Page 6

International Accreditation Programme Update Page 7

ISQua Membership: May 2011 Page 9

Notice Board Page 12

A busy year so far

Conference 2011

As always the preparation for the annual conference gathers momentum around this time. Registration is now open for the 28th International Conference in Hong Kong from 14th-17th September 2011. A record number of abstracts were received for this event, 1076 in all and importantly to note they represent 57 countries. All abstracts were reviewed by a group of international reviewers, to whom I particularly express my gratitude to, for their diligence and input. Authors have been contacted regarding the status of their submission.

We are pleased to announce that the Hong Kong Tourism Board are kindly providing a half day tour of Hong Kong as a lucky draw for those who register for the ISQua Conference as an Early-Bird. Please note that Early-Bird registration will close on 27th July 2011. Further details on this prize can be found on our website - http://www.isquaconference.org

When you register as a conference delegate, you will be invited to network with other delegates before the conference by joining us on LinkedIn. There will be plenty of time during the conference to follow up with meetings with colleagues and the space to do so.

Strategic Alliances

ISQua is delighted to advise that a strategic alliance has been established with Health Technology Assessment International (HTAi) which will facilitate both organisations the opportunity of working together towards improving patient safety, the efficiency and effectiveness of health services and decision-making globally. Information regarding HTAi and their upcoming conference is included within this Bulletin.

There are a number of other activities taking place, some for which will require input and feedback from members. Specifically, Southern Cross University, Australia, who are undertaking a market research survey on behalf of ISQua in relation to the development of the Knowledge Portal, an online survey will be sent to all members in the near future. Your viewpoint will also be sought as part of the independent review that is taking place on the International Accreditation Programme (IAP), more details on this work is included on the IAP page.

Elections 2011

This is a Board election year; information regarding the election will be circulated to all members shortly. The new Board will be announced during the Annual General Meeting which will be held on Friday 16th September 2011 in Hong Kong.

ISQua is a dynamic organisation that has seen considerable growth in the past number of years and nominations for Board members from all regions of the world are welcomed.

It is important to ensure your membership is current, in this issue a list of 2011 members are included.

Roisin Boland, CEO

The year is galloping by and activities in ISQua are moving at the same pace.

While in Hong Kong why not tour the Island? See www.isquaconference.org/social-programme/tours for more details

ISQua Bulletin

2

Continuing the focus on members of the ISQua Board

Sir John Oldham, a primary care physician, is an internationally recognised expert on large system change and quality improvement. This is based on a career long commitment to driving change in organisations and systems to achieve what he has called since the 1990s ”the quality trinity” improved clinical outcomes, improved patient experience, and maximising the use of resources both human and financial.

Sir John Oldham

He has done so taking examples and methods from other industries.

This led him to design and operate the NHS Primary Care Collaborative in 2000. This remains the largest improvement programme in the world covering 32 million patients in 40 months and delivering improvement in access to GPs and substantial reductions in mortality to patients with CHD. John Oldham also created the concept of the award winning Healthy Communities Collaborative with residents of deprived areas as the improvement team members. They created a substantive reduction (32%) in falls in older people. He has also worked in the field of Education, raising performance of underperforming pupils in secondary schools. He was invited by the Australian Government to design and train a team operate a Primary Care collaborative across the whole of Australia, and similarly Saskatchewan in Canada.

He is a keynote speaker at many international conferences on quality and safety. More recently, he was also a member of the National Advisory Group for the NHS Darzi review. He has written a couple of books and numerous articles on quality improvement and large system change, and has been a visiting professor at Vanderbilt University and elsewhere. He is now National Clinical Lead for Quality and Productivity at the Department of Health and a member of the National Quality Board, setting the strategic direction for quality and safety in the NHS.

He has been an ISQua board member for three years and is currently honorary Treasurer. He says of ISQua “There has never been a more pivotal moment for the topics of quality and safety in health care, nor a more relevant time for ISQua. Safety and quality are concepts that cross boundaries, as are solutions to the problems we share. Poor quality not only costs patients, but costs our health care systems. It is our moral duty as professionals to narrow variance and eliminate error and ISQua is an essential catalyst to helping us achieve those goals in our everyday practice. The future is exciting.”

Sir John Oldham OBE MBA FRCGP General Practitioner and National Clinical Lead Quality and Productivity NHS England

Duncan Inverarity is a Senior Partner in the Dublin law firm ByrneWallace. His area of expertise is Health Law, Employment Law and Administrative Law.

Duncan S Inverarity

Mr Inverarity recently joined the ISQua Board having a long history of advising the health sector both in his native Australia and adopted Ireland. He has been involved in a number of high profile cases over patient care issues in both jurisdictions which impact significantly on the management and care of patients and medical ethic issues.

“I am delighted to have recently joined the Board of ISQua. I have been impressed with what the organisation has achieved over the years. The current initiatives will improve dramatically the access to and transfer of knowledge of critical information on health care matters. It will make vital information readily accessible to all and will provide a forum for discussion on issues central to quality and safe

health care management. I am particularly impressed with the initiatives being taken by ISQua in lower income countries. Clearly, this is an area where health care must improve and ISQua is committed to achieving this.”

In his day job Duncan advises both public and private sector employers and regularly appears in Employment Law Fora, including the Rights Commissioner Service, the Equality Tribunal, the Labour Court, the Employment Appeals Tribunal, the Circuit Court, the High Court and Supreme Court. He also advises employers on strategy in the conduct of investigations, and the public sector on administrative law matters. He has regularly appeared in the High Court in relation to Judicial Review proceedings.

Under the new ISQua Memorandum and Articles of Association, approved at the Annual General Meeting in October 2010, Duncan was appointed to the ISQua Board.

Duncan S Inverarity LLB BComm Partner, ByrneWallace Solicitors, Ireland

ISQua Bulletin

3

HTAi and ISQua: a new partnership

HTAi and ISQua have important areas of overlapping interest – the appropriate use of health technology plays an important role in health system quality – and the MOU sets the stage for the two societies to collaborate in various ways. The most visible of these is participation at our respective annual international conferences.

HTAi will be holding a satellite meeting at ISQua’s meeting in Hong Kong in 2011. This will be an excellent opportunity for dialogue between the HTA and quality communities, and further details will be available on the conference website in the coming weeks.

What is HTA?HTA is a field of scientific research to inform clinical and policy decision-making about the introduction, use, diffusion, and innovation of health technologies. Health technologies include pharmaceuticals, devices, diagnostics, treatments, and other clinical, public health, and organizational interventions.

HTA is a multidisciplinary field that addresses the health impacts of technology considering its specific healthcare context as well as available alternatives. Contextual factors addressed by HTA include economic, organizational, social, and ethical impacts. The scope and methods of HTA may be adapted to respond to the policy needs of a particular health system. In health systems throughout the world, HTA plays an essential role in supporting decision-making about access to technology, its diffusion, and innovation.

In October of last year, ISQua signed a Memorandum of Understanding with Health Technology Assessment International (HTAi, www.htai.org), the global society for all those producing or using Health Technology Assessment (HTA).

practice and outcomes; the appropriate role of a given technology in particular health systems or clinical settings; the organization of delivery systems to maximize the relative benefit of technologies; and others. HTA and related methods are frequently an input to the development of clinical practice guidelines and standards of care.

More broadly, HTA acts as a bridge between research, clinical practice, and policy, helping to establish the policy context for improvements in the appropriate use of technology and, as an ideal result, health system performance.

There is therefore great potential value in increasing dialogue between HTA and quality professionals, and in collaboration between HTAi and ISQua. Such collaboration might lend a distinct policy and innovation perspective to the field of quality, and might likewise work to enhance further the relevance of HTA for quality assurance and for improving patterns of care in health systems.

HTAi much looks forward to a long a fruitful relationship with ISQua, and hopes to welcome you to Rio in June!

Further details on HTAi’s satellite meeting at the ISQua conference in Hong Kong will soon be available on the conference website.

What is HTAi?HTAi is the global scientific and professional society for all those who produce, use, or encounter HTA. HTAi embraces all stakeholders, including researchers, agencies, policymakers, industry, academia, health service providers, and patients/consumers; and acts as a neutral forum for collaboration and the sharing of information and expertise. With over 1200 members from 59 countries and six continents, HTAi is a thriving global network.

HTAi’s activities are diverse, and include a major annual conference, a senior-level Policy Forum, an official academic journal (the International Journal of Technology Assessment in Health Care), seven active Interest Sub-Groups that share resources and information, and various online resources (including an HTA Glossary, www.htaglossary.net). HTAi is committed to international collaboration, and has signed MOUs with ISQua, the World Health Organization, and the International Network of Agencies for Health Technology Assessment (INAHTA).

HTAi’s 2011 conference will take place in Rio de Janeiro, Brazil, from 25th - 29th June. The conference theme is “HTA for Health Systems Sustainability,” and ISQua members are warmly invited to attend. See www.htai2011.org for more details.

HTA and quality: working together for stronger health systemsHTA has important implications for the field of quality, and vice versa. HTA and quality intersect on a number of issues: the real-world impact of health technologies on clinical

ISQua Bulletin

4

Online Registration for Hong Kong 2011 Now Open

ISQua Plenary Speakers 2011 continued

ISQua Member Non-Member

Option One: Pre and Main Conference

Early Bird Registration €1,125.00 €1,370.00

Registration after 27th July 2011 €1,250.00 €1,500.00

On Site Registration €1,350.00 €1,600.00

ISQua Member Non-Member

Option Two: Main Conference Only

Early Bird Registration €900.00 €1,200.00

Registration after 27th July 2011 €1,000.00 €1,400.00

On Site Registration €1,100.00 €1,500.00

ISQua Member Non-Member

Option Three: Pre-Conference Only

Early Bird Registration €1,125.00 €1,370.00

Registration by 12th September 2011 €1,250.00 €1,500.00

1 Day Registration 2 Day Registration

Option Four: Day Registration

Register before 12th September 2011 €450.00 €750.00

On Site Registration €550.00 €850.00

1 Day Registration 3 Day Registration

Option Five: Student Registration*

Register before 12th September 2011 €250.00 €630.00

On Site Registration €280.00 €680.00

*This offer is available to Full Time Students only. Proof of enrolment will be requested.

Register before 27th July 2011 and

not only will yo

u save up to €200

but you will a

lso be in with a chance to

wIN A TOUR OF HONG KONG!

For Group Reservations contact: isqua_reg@icc.com.hk

Online registration will close on 12th September; registration after this date will only be available onsite.

Joanna GrovesChief Executive Officer, International Alliance of Patients' Organizations; UK

P Y Leung Chief Executive Officer, Hospital Authority; Hong Kong

Guy Maddern RP Jepson Professor of Surgery; Head of Discipline, The University of Adelaide, Australia

Sr. Mary Jean Ryan, Chair/CEO, Sisters of St. Mary (SSM) Health Care, USA

Thomas Tsang Controller of the Centre of Health Protection, The Department of Health; Hong Kong

Laurent DegosProfessor of Medicine, University of Paris VII-Denis Diderot; France

http://www.hkbu.edu.hk/~scm/index/eng/index_1.html

ISQua Bulletin

5

Hong Kong 2011 Educational Site Visits – Friday, 16th September 2011

Open to delegates registered for the main conference, a visit to one of three of the leading Hong Kong hospitals is a must to round off your conference experience. These visits are offered free of charge but places are limited and must be booked in advance. Please contact conference@isqua.org with your name and booking reference. The closing date is Tuesday, 16th August 2011 and places will be confirmed by Tuesday, 23rd August 2011.

Visit 1: Traditional Chinese Medicine in a New Era

School of Chinese Medicine, Hong Kong Baptist University, 7 Baptist University Road, Kowloon Tong, Kowloon

The School of Chinese Medicine (SCM) of Hong Kong Baptist University (HKBU) introduced the first Bachelor of Chinese Medicine and Bachelor of Science in Biomedical Science (Hons) Programme in 1998, and the Bachelor of Pharmacy (Hons) in Chinese Medicine Programme in 2001. Over the years SCM has built a comprehensive curriculum in Chinese medicine and pharmacy, from undergraduate degree programmes to postdoctoral research fellowships. SCM strives to promote modernisation and internationalisation of Chinese medicine in teaching, research, clinical service and technology. It established the Centre for Cancer and Inflammation Research in 2009 and the Hong Kong Chinese Medicine Authentication Centre in 2010. SCM also operates 11 Chinese medicine clinics to provide quality Chinese medicine services and conduct clinical research and teaching. The nine-storey purpose-built SCM building houses state-of-the-art teaching and research facilities.

For further details please visit: http://www.hkbu.edu.hk/~scm/index/eng/index_1.html

Overview of Visit

Participants will visit a modernised Chinese medicine clinic equipped with computerized management system for patient record, pharmacy and herbs storage, and a newly established research centre for cancer, inflammatory conditions and novel therapeutic strategies that combine Chinese medicine and modern technology. The visit will also include a short tour to a museum of Chinese medicine.

Visit 2: Healthcare Opportunities with Advanced Technology

Hong Kong Sanatorium & Hospital, 2 Village Road, Happy Valley, Hong Kong

Established in 1922, Hong Kong Sanatorium & Hospital (HKSH) is one of the leading private hospitals in Hong Kong. With over 400 hospital beds and more than 20 specialist centres, HKSH takes pride in its wide application of advanced technologies, such as Dual Source CT, MRI, PET-CT, robotic surgery and Tomo Therapy, in patient care. HKSH is also among the first hospitals in Hong Kong to implement e-health records enabling better patient management and public-private partnership. In addition to having its own nursing school since 1927, HKSH is a training centre for family physicians, surgical residents, ophthalmologists and nurses, in collaboration with universities in Hong Kong and overseas institutions.

For further details please visit: http://www.hksh.com/en/index.html

Overview of Visit

The visit will include a hospital tour showing participants how HKSH applies the advanced health technologies to ensure quality patient care and efficient hospital operation. The tour will cover different hospital services such as Intensive Care Unit, Maternity and Paediatric Departments, and application of its key IT systems.

Visit 3: Smart Design for Efficiency

Prince of Wales Hospital, 30-32 Ngan Shing Street, Shatin

Established in 1984, the Prince of Wales Hospital is a 1400-bed acute regional hospital serving a population of 1.3 million. It is the teaching hospital of the Medical Faculty of the Chinese University of Hong Kong, one of the two local universities that provide doctors’ training. The hospital employs advanced information technology to increase work efficiency, achieve quality patient-centred care and enhance communication between departments and among 9000 colleagues of 7 hospitals in the district. In the autumn of 2010, the hospital saw its capacity increased by one-third with the addition of a new 14-storey multi-purpose block with a range of new facilities. The new design, equipment set-up, practices and workflow of the new hospital wards and units help to enhance efficiency and quality of health care.

For further detail: http://www3.ha.org.hk/pwh/index_e.htm

Overview of Visit

The visit will focus on two concepts, “Smart Design for Efficiency” and “Simple IT, Total Solution”. The tour will cover central nurse call system and nursing station, negative pressure infection control rooms in each ward, filmless stations, flexible gender ward set-up, etc. There will also be demonstration of key IT systems- a comprehensive “Clinical Management System” with its array of clinical functions and interface with other systems and a cluster wide interactive intranet platform to enhance communication.

www.esqh2011.pl

ISQua Bulletin

6

Evolution of the Quality Agenda

The evolution of the quality agenda has shifted from a perspective of self-regulation towards an external, politically controlled regulation. This may lead to a more systematic, leadership oriented and patient centred approach. However the risk of this shift could be a lack of ownership or even alienation of the professional community.

My focus on quality and patient safety during the past 20 years is mainly related to the publicly financed healthcare system of Denmark, a small country in the Northern part of Europe. However, it is apparent that the development and challenges in health care are identical across the industrialized countries. Different approaches and solutions have been chosen, and the international exchanges of experiences as they take place within the ISQua framework are therefore important.

In 1993 Denmark published the first National Strategy for Quality Improvement in Health Care. This strategy formed the basis of the first WHO strategy on this issue. As a junior medical officer in the National Board of Health, I was involved with the development of the Danish strategy. The basic principles were voluntary action, local ownership, shared responsibilities and the “Good Apples” theory. It was an objective to ensure high professional quality, minimal risk, continuity in care across sectors and high patient satisfaction.

Today, 20 years, later the goals are unchanged, but the principles and methods have been modified. The outcomes of these efforts, however, are unknown as an evaluation of the strategy and of the initiatives has never been carried out. Nonetheless it is my firm belief that the many years of quality efforts have made an impact and have reduced the possible negative effects endorsed by the increasing complexity and specialization in health care.

While I was regional Director of Quality in the healthcare organisation of Copenhagen, accreditation was introduced, and the hospitals in the region achieved accreditation by JCI in 2001.This lead to a political decision about the establishment of a national accreditation framework and Institute of Quality and Accreditation was established in 2005. Other important national milestones in this decennium are the Patient Safety Act in 2004 following a Danish pilot study on adverse events, the establishment of the National Indicator Project monitoring clinical performance, and finally the political decision of annual national surveys on patient’s experiences.

During this span of time there has been a shift in the basic principles on which quality improvement is based towards legislation, mandatory actions, transparency in data and leadership. Overall it has been in the form of a movement from self-regulation to external regulation.

Improvements still to comeMany joint initiatives have been taken in order to establish structure and processes. The actual quality challenges are to ensure better outcomes especially in areas such as cancer and chronic diseases. And although the Danish Act on patients’ rights is extremely progressive, health care is only slowly moving towards patient centeredness and the involvement of patient and/or relatives at the organizational level is only at the beginning.

Engaging the medical professional is crucial for bringing researched based knowledge into action In this respect the huge amount of unused clinical data contained in our different databases must be used for improving practice in order to closing the knowing-doing gap.

It is a fact that quality improvement in Denmark has attracted some highly qualified medical professionals, but also that the medical culture has still not caught up. Quality and patient safety therefore must be included in the medical curriculum and we need to ensure that the clinicians are onboard.

Internationally the evidence behind methods in quality and especially in patient safety is weak and there it is a joint responsibility to establish a more solid evidence base in the years to come.

Janne Lehmann Knudsen MD, Ph.D. MHM

Janne Lehmann Knudsen, MD, PhD, MHM

Dr Knudsen is a specialist in Public health and administrative medicine and is now the Director of Quality and Documentation in the Danish Cancer Society, and lecturer at the University of Copenhagen. She has previously been appointed to the Danish Hospital Institute and the National Board of Health.

For 12 years she was the director for quality and development in the Capital region of Denmark. Currently she is appointed as a leading surveyor and a member of the advisory board of the Danish Institute for Quality and Accreditation. She was responsible for the planning and the organisation of the ISQua conference in Copenhagen 2008. A textbook on Regulation of Quality in Health Care is among her latest publications.

ISQua Bulletin

7

International Accreditation Programme (IAP) Update

The IAP remains the only healthcare specific external evaluation body that “Accredits the Accreditors” and is now formally recognised by Ministries of Health in a number of countries. Over the last three years activity has increased by 116% and currently ISQua accreditation has been awarded to 19 organisations, 31 sets of standards and 7 surveyor training programmes, in 29 different countries. National accreditation schemes, in both health and social services continue to seek accreditation with ISQua. We recently welcomed the Central Board for Accreditation of Healthcare Institutions, Saudi Arabia and Healthcare Improvement Scotland into the programme.

None of this work would be possible without our surveyors, totalling 58 from 19 countries. The Accreditation Council recently approved Ahmad Al Khateib, Jordan, Ann Jacobson and Claudia Jorgenson, USA, as surveyors. Each of these surveyors came very highly recommended by their organisations and we are extremely grateful to them and their peers for volunteering their time and energy.

ISQua Surveyors as of May 2011

ISQua’s IAP has been in existence since 1999 and continues to gain international acceptance and recognition.

Argentina

Hugo Arce

Ricardo Armando Otero

Australia

Ann Wunsch

Anthony Rigley

Brian Johnston

Desmond Yen

Elizabeth Pringle

Kirsten Peddie

Laurie Leigh

Lena Low

Lynette Irwin

Majorie Pawsey

Nancy Morelli

Paul Richards

Victoria Crawford

Canada

Danielle Dorschner

Donna Anderson

Elma Heidemann

Gilles Lanteigne

Maria Centoni

Martin Beaumont

Randy Penney

Sandra Kearns

Suzanne Larocque

Wendy Nicklin

Denmark

Carsten Engel

Ulla Breth Knudsen

Italy

Carlo Ramponi

Ireland

Triona Fortune

France

Charles Bruneau

Fabienne Menot

Hong Kong

Loretta Yam

India

BK Rana

Japan

Yuichi Imanaka

Jordan

Ed Chappy

Ahmad Al Khateib

Malaysia

Kadar Marikar

New Zealand

Jim du Rose

Lisa Cochrane

Tricia Dore

Singapore

Paul Chang

South Africa

Stuart Whittaker

Spain

Rosa Sunol

The Netherlands

Freek van der Heijden

Hein Muller

Helene Beaard

UK

Angela Payne

Jan Mackereth Hill

Lydia Daniels

Russell Muddiman

USA

Anne Chenoweth

Derick Pasternak

Holly Rapp

Judith Ann Sullivan

Kimberly Charity

Paul van Ostenberg

Ann Jacobson

Claudia Jorgenson

If you are interested in becoming an ISQua surveyor please visit our website www.isqua.org or contact me directly, Triona Fortune, Director of Programmes, tfortune@isqua.org.

ISQua Bulletin

8

Congratulations to:

Carsten Engel and all the staff from The Danish Institute for Quality and Accreditation in Healthcare (IKAS), Denmark on the successful accreditation of their Organisation, their Community Pharmacy Standards and Surveyor Training Programme.**

Stuart Whittaker and all the staff from The Council for Health Service Accreditation of Southern Africa (COHSASA) on the successful accreditation their Organisation.*

Paula Wilson and all the staff from Joint Commission International (JCI), USA on the successful accreditation of their Hospital Standards.**

Like any quality improvement framework we are constantly evaluating it’s structures and processes. ISQua undertakes post survey evaluations, all information gathered from June 2009 to December 2010 has been analysed and will be used to inform improvements to the IAP. Some feedback relates to the standards and rating scale which will be taken into consideration with the standards are reviewed. We are now working on these results to make improvements where we can.

It is planned to commence the revision of the International Principles for Healthcare Standards, 3rd Edition and ISQua Accreditation Standards for Healthcare External Evaluation Bodies, 3rd Edition within the next two months. A subgroup of the Accreditation Council has been formed to oversee this project, chaired by Brian Johnston, Australia. It is anticipated to publish these revised standards at the beginning of 2012.

The ISQua Board now feel that a strategic review of the IAP is timely and to this end an Accreditation Strategic Development Group was established, chaired by Wendy Nicklin, Canada. Health Care Informed will conduct a portion of this review and may contact you, within the coming weeks. I would be very grateful if you could take the time to provide feedback to help us improve the current programme and maybe even expand into other areas.

The Accreditation Council met in The Netherlands in April for their regular mid-year meeting. Thanks to Helene Beaard and NIAZ for hosting this event. This meeting saw representatives from Australia, Canada, Denmark, Jordan, The Netherlands, France, United States, India, South Africa and Malaysia reviewing the IAP’s current activity and planning future directions.

Triona Fortune Director of Programmes

IAP Council April 2011. Back Row left to right: Paul van Ostenberg (JCI), Charles Bruneau (HAS), Stuart Whittaker (COHSASA)

Middle Row left to right: Paula Wilson (JCI), Wendy Nicklin (Accreditation Canada), Helene Beaard (NIAZ), Roisin Boland (ISQua), Triona Fortune (ISQua), Carsten Engel (IKAS), Kadar Marikar (MSQH), Mark Brandon (ACSAA)

Bottom Row left to right: BK Rana (NABH), Carlos Goes de Souza (CHKS), Ahmed Al Khateib (HCAC) and Brian Johnston (ACHS)

This award is granted for a four year period from February 2011 to January 2015*. These awards are granted for a four year period from April 2011to March 2015**

International Accreditation Programme (IAP) Update continued

ISQua Bulletin

9

ISQua Membership: May 2011

In this issue we are publishing a list of all of our 2011 members as of 6th May 2011.

Privacy laws in many countries restrict the publication of contact details. If you would like to get in touch with any of the below members please contact the ISQua International Office (isqua@isqua.org) or why not contact them directly? – log in and use our online search facility

in the members section of our website.

ISQua’s worldwide links join together members in over 40 countries.

Life Members

AUSTRALIA John Best AOChris W BrookBrian JohnstonLee Tregloan

CANADA Elma Heidemann

IRELAND Austin Leahy

MEXICO Enrique Ruelas

NETHERLANDS Evert Reerink

SPAIN Rosa Sunol

SWITZERLAND Ferdinand Siem Tjam

UNITED KINGDOMCharles D Shaw

USA John F HelfrickWilliam JesseeHeather Palmer

VIETNAMHannu Vuori

Institutional Members

AUSTRALIA Aged Care Standards & Accreditation Agency LtdMark Brandon

Australian Council on Healthcare Standards (ACHS) Brian Johnston

Australian General Practice Accreditation Ltd – Quality in PracticeStephen Clark

Australian Healthcare Associates Richard Stock

Clinical Excellence Commission (CEC) Clifford Hughes

Health Quality & Complaints CommissionCheryl Herbert

Hunter New England HealthKim Hill

North Metropolitan Area Health ServiceSandra Miller

Office of Safety & Quality in Health Care Lyn David

Peninsula Health Sue Goonan

Quality Improvement Council Ltd. (QIC)Steve Einfeld

Royal Australian and New Zealand College of Radiologists Donald Swinbourne

Royal Australian College of General Practitioners Zena Burgess

BELGIUM ICURO Johan Hellings

SANTHEA Yves Smeets

welfare, Public Health and Family InspectorateStef Van Eekert

BOSNIA Agency for certification, accreditation and health care improvement of the Republic of Srpska (ASKVA) Sinisa Stevic

BRAZIL IQG - Health Services Accreditation Rubens Covello

CANADA Canada Health Infoway Richard Alvarez

CANADA ContinuedCanadian Accreditation Council of Human ServicesCalvin Wood

Canadian Patient Safety Institute Hugh MacLeod

College of Physicians & Surgeons of Alberta (CPSA)Bryan Ward

Diagnostic Accreditation Program, British ColumbiaSharmen Vigouret Lee

Provincial Health Services Authority Lynda Cranston

COLOMBIA ICONTEC Carlos Rodriguez

CROATIA Agency for Quality and Accreditation (AQAH) Renato Mittermayer

CZECH REPUBLIC Spojena Akreditacni Komise OPS Dr. Frantisek Vlcek

DENMARK Center for Kvalitet - Region SyddanmarkArne Poulstrup

Danish Institute for Quality and Accreditation in Healthcare (IKAS)Carsten Engel

Psykiatrien i Region Syddanmark John Verver

Region Sjaelland Preben Cramon

Sydvestjysk Sygehus Bjarne Andersen

The Capital Region of DenmarkInge Kristensen

The Danish Cancer SocietyJanne Lehmann Knudsen

The Danish National Indicator Project Krog Birgitte Randrup

ESTONIA Medicum Kalev Karu

FINLAND Qualitor Ltd Marja Pokka Vuento

GERMANY QMS-International GMBH Dirk IJsselstijn

GREECE Diagnostic & Therapeutic Centre of Athens “Hygeia” S.A Andreas Kartapanis

Foundational Members

AUSTRALIADepartment of Health NSwDeborah Hyland

Department of Human ServicesChris Brook

CANADAAccreditation CanadaWendy Nicklin

USAQuality and Performance Institute, University Research Co., LLC (URC)M. Rashad Massoud

ISQua Bulletin

10

HONG KONG, PEOPLES REPUBLIC OF CHINA Department of Health HK S.A.R.Kon Hung Kwok

Hospital Authority, Hong KongHing Wing LIU

INDIA National Accreditation Board for Hospitals and Healthcare Providers (NABH) Girdhar J Gyani

INDONESIA Indonesian Commission on Accreditation of Hospital Dr Sutoto

IRELAND Department of Health and Children Tony Holohan

Health Information and Quality Authority - HIQATracey Cooper

Irish Society of Quality and Safety in Healthcare Hilary Dunne

The Academy of Medical Laboratory ScienceTom Moloney

ISRAEL Maccabi Health Services Aknin Merav

JAPAN Japan Council for Quality Health Care – JCQHC Tetsuo Ihara

KAZAKHSTAN Health Development Institute Gulshara Beisenbekova

LITHUANIA State Health Care Accreditation Agency under the Ministry of Health Juozas Galdikas

MALAYSIA Columbia Asia Hospital, Bukit Rimau Bryan Lin

Gleneagles Hospital (Kuala Lumpur) SDN. BHD. Ong Bing Yook

Malaysian Society for Quality in Health Care (MSQH)Kadar Marikar

NETHERLANDS Netherlands Institute for Accreditation in Healthcare (NIAZ) Helene Beaard

NORWAY DNV Healthcare Espen Cramer

PORTUGAL Centro Hospitalar de Setúbal, E.P.E.Maria Pedroso

Departamento Clínico da DAT Caixa SegurosMarques Carlos

REPUBLIC OF KOREA The Korean Society of Quality Assurance in Health Eun Sun Min

ROMANIANational Commission for Hospital Accreditation Dan Serban

Sisteme de Management PEGAS SRL Calin Sarchiz

SCOTLAND NHS Quality Improvement, Scotland Steven Wilson

SERBIA Agency for Accreditation of Health Care Institution Snezana Manic

SOUTH AFRICA Council for Health Services Accreditation of Southern Africa (CoHSASA) Stuart Whittaker

Medi-Clinic Limited Wimpie Aucamp

SPAIN Avedis Donabedian InstituteRosa Sunol

Fundacion Agencia de Calidad Sanitaria de AndalucíaAntonio Torres Olivera

TAIWAN Taiwan Joint Commission on Hospital Accreditation (TJCHA)Bor-Shen Hsieh

THAILAND Institute of Hospital Accreditation ThailandAnuwat Supachutikul

UNITED KINGDOM Council for Healthcare Regulatory Excellence John Illingworth

QHA Ltd Elizabeth Brownhill

The Health Foundation Helen Crisp

USA American Nurses Credentialing Center & American Nurses Association Jeanne Floyd

Companion Global HealthcareDavid Boucher

Picker Institute, Inc. Lucile Hanscom

Quality Resources InternationalSigal Shapira

Individual Members

ARGENTINA Hugo E ArceEzequiel Garcia Elorrio

AUSTRALIA Chris BaggoleyBruce BarracloughMargaret BeerworthJennifer BerginJeffrey BraithwaiteClaire BrownCraig ClarkeAnne CotchettLiz CoxGeoff DelaneyRobert GibberdMarise Goddard-JonesMichael GortonDebra GravesDavid GreenfieldAllan HallDavid HansenClifford HughesDawn Inman WynessDorothy JonesPamela KennedyChaojie LiuPat J MartinJane K MillerNicholas O’ConnorMarjorie PawseyLikun PeiPrudence PowerMerrin PrictorPeter ReevesLeigh RhodeVirginia RigoniJonathan D Woodman

AUSTRIA Ralph Spernol

BELGIUM Neree ClaesXavier De BethuneMarc NoppenArthur Vleugels

BRAZIL Claudia BarrosNunes ClaudioFabio GastalAntonio Jorge KropfAna Maria MalikJose NoronhaMargareth PortelaPaulo Souza

CANADA Bonnie AdamsonYvonne AshfordMartin BeaumontAnne CoghlanLeonard CserhatiTania DienerKris GustavsonLinda HunterSandra KearnsDennis KendelJean LatreilleRobin Mcfadden

ISQua Bulletin

11

CANADA ContinuedPatricia MckernanDwight NelsonAndrew PadmosJill PetrellaJames RobbleeCathy SzaboBryce TaylorDebbie White

DENMARK Paul D BartelsLotte FonnesbaekHans Peder GraversenFinn JensenPeder JestBeth LiljaLars OberlanderHenriette QvistAgnete Tophoej

EGYPT Eletreby KarimHarish Pillai

FRANCE Alexana Giraud-RoufastRomuald RiemDavid Veillard

GERMANY Jochen BredehoeftBernhard GibisThomas ManskySylvia SaxBrigitte Sens

GHANA George AkanluNana Twum Danso

INDIA Vijay AgarwalNadarajan NagarajanJanakara Ramamurthi

INDONESIA Bettia BermawiHanevi DjasriViera Wardhani

IRELAND Vincent BartonRoisin BolandMary CookeJacqui CurleyAnna FitzgeraldTriona FortuneDuncan InverarityPhilomena ScottJohn Sweeney

ISRAEL Ron LobelTamar Zemach-Marom

ITALY Giovanni ApoloneCarlo FavarettiGiuliano MariottiMassimiliano PanellaPlinio Pinna PintorPlera PolettiAndrea Soccetti

JAMAICA Una Reid

JAPAN Masahiro HiroseAtsushi KobayashiTakeshi MorimotoMio SakumaReiko Segawa

JORDAN Bahou Nassif

KINGDOM OF BAHRAIN David Wright

KUWAIT Khaled Alkondakly

MALAYSIA Dato Dr Ravindran JegasothyAbu Bakar Suleiman

MEXICO Carlos Varela-Rueda

NETHERLANDS Elisabeth W BoeschotenMartijn Van Der EijkWillem Van HartenGert Westert

NEW ZEALAND Dale BramleyMarie CameronBarbara Donaldson

NIGERIA Anthonia AdinduEseoghene AgbatutuKazeem MustaphaPiringar NiyangDaprim OgajiOluwasimbo OkubuleKolawole Owoka

PORTUGAL Rui Freitas

REPUBLIC OF KOREA Chang Hyun SookSang Il Lee

REPUBLIC OF UZBEKISTAN Klara Yadgarova

SAUDI ARABIA Ahlam AlghanmiDina BaroudiHatem HerzallahTawfik A M Khoja

SCOTLAND James Steven

SINGAPORE Nellie Yeo

SOUTH AFRICA Mohambry ChettyG Nzanira

SPAIN Fernando Ramos D’Angelo

SWEDEN Krister Bjorkegren

SWITZERLAND Sabina De GeestBarazzoni FabrizioOlivier GlardonChristian HayAndrei IssakovEdward KelleyNittita Prasopa PlaizierNorbert RoseHans U RothenMaria SchubertJean- Blaise Wasserfallen

TAIWAN Shu-Chuan ChangChing-Ming LiuMENG PING WU

TURKEY Eva Tezcan

UNITED ARAB EMIRATES Mahmoud ElnagarAli HojjatiErnesto Jr. N. QuiderCharlotte RueggSarper Tanli

UNITED KINGDOM Grace Aganaba AlabiMohammed AlqahtaniRobin BurgessAnna Casburn JonesNancy DixonNaomi FulopCarlos Hiran Goes De SouzaStephen McAndrewSir John OldhamPippa SandfordJane Taylor

USA Bruce D AginsKathy AppleDavid BallardDavid W BatesCatherine BesthoffEdward ChappyVivian CoatesChristopher CornueSheryl CoughlinMichael A CounteVirginia D’addarioYosef D DlugaczAnbrasi EdwardSusan FramptonPeter GrossJennifer HaasJames R HeibyConstance Horgan HorgMargarita P HurtadoSheila Leatherman CBEJerod M LoebCarole MagoffinIsis MontalvoSharon MyersJames NaessensDon NielsenMargaret OkaneWilliam PowellEric SchneiderIsaac SeidlSaul Weingart

CONGRATULATIONSWe would like to offer our congratulations and thanks to the following members who have been with ISQua for 15 years or more. The first complete list of members was published in the first ISQua Bulletin in August 1995.

Members Since 1995 Foundational MembersAUSTRALIADepartment of Health NSW Department of Health & Community Services (now known as the Department of Human Services)

CANADACanadian Council on Health Services Accreditation (now known as Accreditation Canada)

Institutional MembersAUSTRALIAAustralian Council on Healthcare Standards (ACHS)

Individual MembersARGENTINAHugo E. Arce

AUSTRALIARobert Gibberd

BELGIUMArthur Vleugels

ITALYCarlo Favaretti, Giulianno Mariotti

KOREAHyun-Sook Chang, Sang Il Lee

MEXICOCarlos Varela-Rueda

PORTUGALRui Freitas

SPAINFernando Ramos D’Angelo

UNITED KINGDOMNancy Dixon

USADavid J. Ballard, Virginia D’Addario Sheila Leatherman

Members Since 1996 Institutional MembersIRELANDIrish Society for Quality in Healthcare (now known as Irish Society for Quality and Safety in Healthcare)

JAPANJapan Society for Quality in Health Care

Individual MembersAUSTRALIADebra Graves, Marjorie Pawsey

BRAZILAna Maria Malik

DENMARKPaul D Bartels

GERMANYBrigitte Sens

JAMAICAUna Reid

MALAYSIAAbu Bakar Suleiman

SAUDI ARABIATawfik Khoja

https://www.infoway-inforoute.ca/lang-en/about-infoway/events/upcoming-events/partnership-working-meetings

ISQua Bulletin

Bulletin Noticeboard

International Society for Quality in Health Care

Joyce House

8-11 Lombard Street East

Dublin 2, Ireland

Ph: +353 1 6706750

Fax: +353 1 6710395

Web: www.isqua.org

The ISQua Bulletin is published and distributed to members six times a year. News and information items are very welcome and should be sent to the Editor, Ms Róisín Boland, CEO.Disclaimer: Neither ISQua, its officers or Board Members will be held responsible for news or advertising published in good faith on behalf of other organisations, and opinions expressed in such items may not be interpreted as directly reflecting ISQua opinion.

Dates to Remember!

18th – 20th May 2011European Society for Quality in Healthcare (ESQH) Regional European ConferenceDevelopment of Quality Improvement in EuropeLocation: Krakow, PolandFor further information: visit http://www.esqh2011.pl/ or contact ESQH Krakow Office: krakow@esqh2011.pl or Tel: 0048 12 427 2304

1st – 2nd June 2011Cross Standards Development Organization (SDO) Canadian Constituency MeetingCanada Health Infoway’s Spring Partnership Working MeetingsLocation: Metro Toronto Convention Centre, Toronto, ON, CanadaFor further information: visit https://www.infoway-inforoute.ca/lang-en/about-infoway/events/upcoming-events/partnership-working-meetings or contact Shannon Byck (Manager, Conferences and Events) on (416) 595 3449 Ext. 3038 or sbyck@infoway-inforoute.ca.

21st – 22nd June 2011Care Pathways 2011 (Supported by the European Pathway Association)Location: Cavendish Conference Centre, London, UKFor further information: visit http://www.healthcare-events.co.uk/event/589 or contact Hanisha Mohammad hanisha@healthcare-events.co.uk

22nd – 24th June 2011Healthcare Systems Ergonomics and Patient Safety (HEPS) 2011‘An alliance between professional and citizens for patient safety and quality of life’Location: Príncipe Felipe Congress Center, Oviedo, SpainFor further information: visit http://heps2011.org/index.html or contact Sara Albolino at heps2011@gmail.com27th – 29th June 2011Health Technology Assessment Society (HTAi) 8th Annual MeetingHTA for Health Systems SustainabilityLocation: Rio de Janeiro, BrazilFor further information: please visit http://www.htai2011.org/index.asp

4th – 8th July 2011University College London (UCL) Health and Society Summer SchoolSocial Determinants of HealthLocation: UCL, 1-19 Torrington Place, London WC1E 6BTFor further information: visit www.ucl.ac.uk/healthandsociety; email graduateinfo@public-health.ucl.ac.uk or contact Catherine Conroy (Course administrator) on 0044 (0)20 7679 1680

14th – 17th September 201128th International Conference of the International Society for Quality in Health Care (ISQua)‘Patient Safety: Sustaining the Global Momentum’Location: Hong Kong Convention and Exhibition Centre, Hong Kong, ChinaFor further information: visit http://www.isquaconference.org

30th October – 2nd November 20112011 Planetree Annual ConferenceLocation: Gaylord Opryland Resort and Conference Center, 2800 Opryland Drive, Nashville, TennesseeFor further information: visit http://www.patient-centeredcareconference.com/index.html or contact Michael Rosen (Conference Registration/Tours) on 01 (0)203 732 1378 or mrosen@planetree.org

8th – 10th November 2011International Hospital Federation 37th World Hospital Congress‘Healthcare in a Changing World – Overcoming the Challenges’Location: Atlantis The Palm, DubaiFor further information: visit http://www.ihfdubai.ae/ or contact ihfdubai@index.ae.

If you would like to advertise a forthcoming event please send us the details for inclusion in the next ISQua bulletin.