Buku "Sukses Mengelola" : Service Quality, Customer Satisfaction, Brand Image and Competitive...

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Jln. Sariasih No. 54 Sarijadi-Bandung 40151 P O L I T E K N I K Kompila si Riset Produk Jasa PT. Pos Indonesia (Persero) Pendekatan Quality Function Deployment

Transcript of Buku "Sukses Mengelola" : Service Quality, Customer Satisfaction, Brand Image and Competitive...

Page 1: Buku "Sukses Mengelola"  : Service Quality, Customer Satisfaction, Brand Image and Competitive Advantage

Jln. Sariasih No. 54 Sarijadi-Bandung 40151

Kompil

asi

Riset

Produk Jasa PT. Pos Indonesia (Persero)

Pendekatan Quality Function Deployment

Page 2: Buku "Sukses Mengelola"  : Service Quality, Customer Satisfaction, Brand Image and Competitive Advantage

PEMESANAN :

Contact :• Kanaidi, SE., M.Si• email ke: [email protected]