It you have a colleague who has a bad breath and is not aware of it, it is always kinder to inform him/her of the problem and suggest a solution

It you have a colleague who has a bad breath and is not aware of it, it is always kinder to inform him/her of the problem and suggest a solution.TrueWho should extend the hand first for a shake hand?All of the above hold goodWhat are the preferable colours for formal shoes for men at ICICI Bank?e. a and cIf you see someone sitting with their arms folded, legs crossed, head down with a frown, you would think that the person isDejected

One must use judgmental language while offering criticism.True

A formal style of correspondence would be precise, to the point, and businesslike.True

A lady working at ICICI Bank must avoid wearing footwear in which of these colours?b, c and dWhen a customer leaves after a transaction is completed, always remember to thank him or her with a standard closing expressionThank you for banking with ICICI Bank.If a customer had to wait before being attended to, pleasesay `Thank you for waiting`, apologies,(wrong)If you are scheduled to make a an in-house presentation which of the following might be a suitable attire for you?A formal shirt, trousers, jacketIf you have been introduced to a group of people, whom should you make eye contact with?each group member moving from one member to the otherA colleague wants to share a story of a coworker`s personal life. What should you do?Diplomatically convey that you are not interestedInstead of saying `You have done a bad job` which of the following can be used?This could have been done in another waywearing a grey trousers with a black pair of shoes, select the colour of socks you should be wearing.GreyOne nice way to begin being a better conversationalist is to start greeting people whom you meet.True

Is it important to interpret body language of others?Yes, it is so that you can tune your own_____________ is the major means by which we connect with people.Conversation

Will it be an offensive behaviour to ask a subordinate on a date?yesA brisk pace symbolises that you areself-assured,alertnessIf you laugh a lot while talking to others, it indicates that you areill atWhen a call leaves one or both persons dissatisfied, the reason is more often not the content of the call but the way it was conducted.F

Gifts from boss should beApp

of every meeting, it should be ensured that ______ are circulated clearly stating further action with specific deadlines and responsibilities.Doc

The management of ICICI Bank reserves the right to examine e-mail, personal file directories, and other information stored on company computers, if required.trueWhile breaking the ice one should remember toAll

For a better listening, one mustnot letOne can avoid getting into a flame war by avoiding topics that typically lead to an argument likeReligious

While criticising a person it is always better to do itIn pvt

Pressures of achieving targets and meeting deadlines is an acceptable excuse for often overlooking the small courtesies and everyday manners.F

Ideally who should close a call?Either

When you listenallAs per a study conducted by Kenan-Flagler Business School, workplace incivility in terms of rudeness caused ____% of customers to take business elsewhere.18,21,Every employee at ICICI Bank must wear freshly washed and ironed clothes everyday.True

To make tone and expression visible on a mail you could use smileys even in a formal business communication.F

Not shaking hands could be perceived as an insult by the other person.True

What should you do if someone introduces you by the wrong name?Imedietly

It is OK not to respond to a business invitation.

No, it is very thoughtless and causes a great deal of inconvenience to your host.Understanding a person without judging, seeing or feeling things the way he or she does is called asEmpathy

If you have offended someone or made a mistake and are sorry about it, the best thing to do isapologize in person and follow up with a letter__________ is an exchange of abusive messages that threatens to continue unabated.Flame war

Recipient of profane, derogatory and obscene messages mayreport on such messages directly to their Department Head,comm.Whatever be the purpose business letters are always formal.T

For a good personal care, one must shower or bathe at least

Once

Look for eye contact permission before you enter a _________.Meeting

If you are _________ the meeting make sure that the discussion stays on track and that everyone gets a chance to air his or her views. Choose the most relevant option out of the following.Hosting

______ is a social title that does not reveal the marital status of a woman.Ms

At business functions neither men not women are helped with chairs unless they need it.F

The service mantras prescribed for dealing with customers should also be followed when dealing with vendors.T

For highlighting the text in a business letter which of the following may be used?Any

To strike a good conversation, you must talk incessantly.F

Salutation should be ________ spaces below the last line of the address, or below the reference line if there is one.4

As per the attire policy for women, a kameez must be2inch below knee

-A brisk pace symbolises that you are

-When a call leaves one or both persons dissatisfied, the reason is more often not the content of the call but the way it was conducted.

-At the end of every meeting, it should be ensured that ______ are circulated clearly stating further action with specific deadlines and responsibilities.

-One can avoid getting into a flame war by avoiding topics that typically lead to an argument like-As per a study conducted by Kenan-Flagler Business School, workplace incivility in terms of rudeness caused ____% of customers to take business elsewhere.

-Which of the following alignments is universally acceptable nowadays for formal business letters?

-Recipient of profane, derogatory and obscene messages may

-As per the attire policy for women, a kameez must be

-If you exceed the allotted time for your appointment at a client`s office you must

-Look for eye contact permission before you enter a _________.

-If you are _________ the meeting make sure that the discussion stays on track and that everyone gets a chance to air his or her views. Choose the most relevant option out of the following.

-At business functions neither men not women are helped with chairs unless they need it.

-For a good personal care, one must shower or bathe at least

-As per a study conducted by Kenan-Flagler Business School, workplace incivility in terms of rudeness caused ____% of customers to take business elsewhere.

-During festive seasons, you may send your greetings in plain text format.

-Which of the following is the correct pronunciation for Arbitration?

-What should you do if you have to finish some urgent and important work as well as have a colleague waiting for you to discuss something?

-If a customer had to wait before being attended to, please

-Salutation should be ________ spaces below the last line of the address, or below the reference line if there is one.

-When serving a customer, carry out the transaction accurately, if not completely or on time.