BUSINESS ETIQUETTE

WHAT IS AN ETIQUETTE?

• Etiquette is a French word that means a “label” or “ticket.”

• These are practices and forms prescribed by social convention or by authority.

BENEFITS OF PRACTICING ETIQUETTE

• It gives guidelines on How to look for a job, What to do during interviews; How to plan meetings and much more

HOW TO FACE AN INTERVIEW?

Creating your Resume

• Your Contact Information• Your Goal or Objective• Education and Academics• Skills• Honors and Awards• Activities• Workshops, Seminars and Related

Programs• Internships, Work-Study Programs• Work Experience

Making a good “First Impression”

• The way you dress is the single biggest nonverbal communication you make about yourself.

• Your dress conveys success, trustworthiness, intelligence and suitability.

• Lean towards the conservative side of style.• Avoid loud colors and printed fabrics• Make sure your clothes are nicely pressed.• Bring an extra tie, shirt just in case.

What should I wear?

I Don’t Think

So !!

• Conservative 2-piece dark suit, navy blue or medium to dark gray.

• Long sleeved blue or white shirt.

• Silk tie complimenting in color or style

• Black dress socks• Dark polished shoes

and matching belt• Jewellery – No

bracelets, earrings or large rings.

Clothing Tips for Men

Clothing Tips for Women

• Dark conservative suit. Two piece 1 or 2 button jacket and knee length skirt, saree and shalwar kameez.

• White or light colored long sleeved blouse that is not low cut or sheer.

• Black well polished shoes with 1 to 1½ inch heels.

• Limited conservative jewellery and appropriate makeup.

Body Language

Do’s• Make frequent

eye contact• Smile• Take notes• Keep your hands

out of your pocket

Don’ts• Slouch• Cross your arms• Tap your feet• Clear your throat

repeatedly• Bite your lips or

nails

Post Interview

• Ask for their Business Card.• Reflect on how your interview

went.• Write down important

discussion points.• Write a thank you letter.• Follow up with a phone call.

Company Etiquette

TIME MANAGEMENT

• TIME, once it is lost is gone forever. We are given 24 hours a day in which to accomplish things. How we use this time determines how successful we are. Some of us manage our time better than others and therefore manage to get more done in the same amount of time.

PROFESSIONALISM IN THE WORKPLACE

• Every person needs to know how to be professional in a business environment as well as to interact professionally with their colleagues and customers. This course will benefit all staff within any working environment.

PERMANENT EMPLOYEE

• LOYALTY TOWARDS YOUR COMPANY

• UNDERSTANDING HIERARCHIES IN COMPANIES

• EMPLOYEE HANDBOOK

• CREDIT CARDS

• KEYS

OFFICE ETIQUETTES

Telephone Etiquette: Receiving calls

– Etiquette towards colleagues

– Good office manners

Return of property:

• Equipment• Keys• Business cards• Company credit cards• Manuals, including employee hand book• Written materials• Computer generated materials• Calendars purchased by company• Office supplies and stationery

Social Etiquette

INTRODUCTIONS….

While greeting• STAND WHEN APPROCHED

• SHAKE HANDS FIRMLY

• LOOK INTO THE EYE

• REPEAT NAME FOR CLEARITY

The Finger Squeeze

The Proper Handshake• Firmly • Lasts about 3 seconds • May be "pumped"

once or twice from the elbow

• Is released after the shake, even if the introduction continues

• Includes good eye contact with the other person

• Hold your drink in your left hand to avoid a cold, wet handshake.

Benefits of being Culturally Sensitive

• People respect you• Less conflict• Problems are easily solved• Business is more successful –

meaning more job security

DINING ETIQUETTES

Basic Table Manners

• Arrive early• Let’s get seated• Proper napkin use• Ordering from the menu• Minding your posture• Excusing yourself• DON’T “graze”

In Conclusion

• Manners will make the difference in whether you get that customer, a promotion, or that first job!

• Business etiquette is simply about feeling and showing kindness and respect for those around you.  It is about exercising good judgment.

“There is no accomplishment so easy to acquire as politeness, and none more profitable”

-George Bernard Shaw

THANK YOU.....

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