Building Trust on the Blockchain: The Importance of Mental Models
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Transcript of Building Trust on the Blockchain: The Importance of Mental Models
BUILDING TRUST ON THE BLOCKCHAIN:
the importance of mental models
getclef.com/mental-models
I’M THE CEO OF CLEF
MY NAME IS b@BRENNENBYRNE
@GETCLEF GETCLEF.COM
getclef.com/mental-models
THE MENTAL MODELS OF bitcoin
getclef.com/mental-models
A “bitcoin”
getclef.com/mental-models
A “bitcoin”
A REAL coin
• Physical money • Discreet, each one is different • Cannot be divided • Printed by US Mint
• Abstract money • Not discreet, only aggregated • Divisible to 8 decimals • Created as reward for miners
vs.
getclef.com/mental-models
A REAL coin & A bitcoin
• Store monetary value • Can be sent between two people • Can be traded for one another
getclef.com/mental-models
A BITCOIN “wallet”
getclef.com/mental-models
A BITCOIN ”wallet”
A REAL wallet
• Object to carry money • Only knows about own money • Not used in sending money • Finite limit of money stored
• Set of cryptographic keys • Uses ledger, all transactions • Signs money transfer • Can store unlimited Bitcoin
vs.
getclef.com/mental-models
A REAL wallet & A BITCOIN wallet
• You need them to spend money • If you lose them, you lose money • They are personal to you
getclef.com/mental-models
A BITCOIN “miner”
getclef.com/mental-models
A BITCOIN ”miner”
A REAL miner
• Digs ore from earth • Only unearths new material • Constrained by geography • Sells material for reward
• Solves math problems • Critical for existing material • Constrained by electricity • Rewarded for work directly
vs.
getclef.com/mental-models
A REAL miner & A BITCOIN miner
• Spends time and money • Gets chance to reap rewards • Competes for scarce resource
getclef.com/mental-models
THESE METAPHORS CHEAT.
getclef.com/mental-models
BITCOIN IS MOSTLY AN INNOVATION OF METAPHOR,
NOT TECHNOLOGY.
getclef.com/mental-models
THE THREE STAGES OF innovation
getclef.com/mental-models
STAGE 1
getclef.com/mental-models
technical knowledge
getclef.com/mental-models
technical knowledge
• Universities are hotbeds of activity • Ideas improve, change quickly • Solutions tested by early adopters • Concepts remain technical
The period after invention where a new idea is researched, vetted, and explored by experts.
STAGE 2
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abstracting complexity
abstracting complexity
getclef.com/mental-models
• Technical jargon is weeded out • Ideas stabilize, best win out • Applied to real-world problems • Mental models cover up technical
The maturing period for a new technology. Complex topics are simplified and packaged.
STAGE 3
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consumer adoption
consumer adoption
getclef.com/mental-models
• Media delivers clear value prop • Price and market are segmented • No technical education required • Spreads much more quickly
Audiences become familiar with the mental models and the technology can go mainstream.
BITCOIN IS JUST ENTERING STAGE 2.
getclef.com/mental-models
HOW MENTAL MODELSMAKE magic
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MENTAL MODELS all day
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MENTAL MODELS all day
getclef.com/mental-models
• Turn your steering wheel • Swipe your credit card • Warm up your shower • Withdraw money from an ATM • Microwave your food • Type at a keyboard
how to MENTAL MODEL
getclef.com/mental-models
how to MENTAL MODEL
getclef.com/mental-models
• Private keys are safer than passwords • Phones can do crypto key-based auth • Most of us are used to physical keys
HOW CAN WE FIT CRYPTO KEYS INTO PHYSICAL KEY
METAPHOR?
getclef.com/mental-models
getclef.com/mental-models
getclef.com/mental-models
getclef.com/mental-models
“With Clef, the often painful process of logging into a site feels, admittedly, a little bit magical.”
TWO FACTOR NORMALLY
TWO FACTOR IN BITCOIN
clef
<1%
how to MENTAL MODEL
15% 50%
MENTAL MODEL rules
getclef.com/mental-models
getclef.com/mental-models
MENTAL MODEL rules
• Stop teaching your customers • Meet them where they are • Improve what they care about • Remove all jargon
getclef.com/mental-models
JARGON checklist
• Private Key (or Public Key) • Multi-signature (Signature at all) • Blockchain • Cryptography • Decentralized • Cold storage • Consensus
QUESTIONS?
getclef.com/mental-models
@GETCLEF
BUILDING TRUST ON THE BLOCKCHAIN:
the importance of mental models
getclef.com/mental-models