Building Trust Across Differences - globesmart.com
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© Aperian Global Building Trust Across Differences GlobeSmart Learning Moment
Transcript of Building Trust Across Differences - globesmart.com
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Building Trust Across Differences
GlobeSmart Learning Moment
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Arjun GoyalGlobeSmart Engagement ManagerAPERIAN GLOBALBangalore, India
Welcome
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• Participate in the chat! • We'd love to hear from you.• Limit distractions (where
possible).• Be constructive.• Don't fret. We'll send a
recording and the slides after.
• Any questions not answered during the forum, we'll respond to you in a follow-up email.
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Facilitator
Mui Hwa NgDirector of ConsultingAPERIAN GLOBALSingapore
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Discussion Roadmap
• Welcome GlobeSmart Community!• Topic: Building Trust Across Differences - What is Trust?- What are the differences? What gets in the way?- How can we build Trust?• Q&A • Resources and what you can do
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Your Questions:How do we build Trust..?
Across Differences:
Cultures, Work Styles and
Communication
Across DistanceWhen past
relationships have hurt trust
Tired of Video
Framework/Practical Tools
Does language co-relate to
profiles?
How do we empower speaking up amidst Micro-
aggressions?
Communicate Assertively
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Session Overview
Explore what Trust is
Appreciate how Trust is built across
differences and distances
Review how GlobeSmart can support
organizationsto build Trust
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Access GlobeSmart now via:https://globesmart.aperianglobal.com
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What is Trust in a Work Relationship?
Likeability
Rapport KnowledgeReliability
Communication Skills
Transparency
Competencies
Polling Question – Tick all that apply
Overcome Challenges
Sincerity
Care
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What is Trust?
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The Trust Components
Credibility ConnectionReliability
Self Focus
The Trusted Advisor by Maister, Green and Galford
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What Does Trust Mean Across Differences ?
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GlobeSmart® Cultural DimensionsDifferent expectations of Credibility, Reliability,
Connection and Self Focus across cultures
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Distances That Impact VirtualTrust Building
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Three Distances in Virtual Collaboration
Context
RelationshipCommunication
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What Leaders Can Do to Build Virtual Trust
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Build Trust AcrossDifferences and Distances
Understand the gaps in the GlobeSmart profiles between you and your stakeholders.
Recognize the gaps in Contextual, Relationship and Communication Distance
Accept that the expectations on Trust is different for different people.
Pay attention to the following to build:
Credibility Reliability Connection Self Focus
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AperianDerived from the Latin, "to open"
or "provide access to."
Arjun [email protected]
www.aperianglobal.com/contact/
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Interested in learning more about GlobeSmart?Feel free to stay online and learn more.
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Welcome to GlobeSmart!
Access GlobeSmart now via:https://globesmart.aperianglobal.com
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Next Steps with GlobeSmart
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Help desk
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Virtual Collaboration Quiz
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Quick Guide: Running Inclusive Virtual Meetings
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Blog: Overcoming Cross-Cultural Challenges
in Virtual Work
Learning Module: Inclusive Virtual Meetings
Take your GlobeSmart Profile
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GlobeSmart/Aperian Global Resources
Learning Modules/Resources within GlobeSmart• Inclusive Virtual Meetings
(temporary access)• Giving Feedback Across
Cultures • Inclusive Action Guide
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GlobeSmart/Aperian Global Resources
1. 10 Ways to Instantly Improve Virtual Onboarding
2. Corporate Responses to the Coronavirus: How to Make Isolated Employees Feel Included
3. Ten Ways to Build Trust Remotely
4. Overcoming Cross-Cultural Challenges in Virtual Work
5. Cultural Etiquette and Social Distancing Around the World
Blogs:
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Information About the Sourcesfor the Profiles
Merged Data of Four Cross-cultural Researchers
Hofstede, Schwartz, McCrae and Inglehart. They were empirically derived, statistical averages of available country data on the five cultural dimensions as they existed in the research literature.
GlobeSmart Profile User Data
Since some of the original research used in deriving the culture placements on the GlobeSmart Profile dimensions is now a few decades old, the data from over 1,000,000 users of the instrument — each of whom filled out demographic items before completing the Profile — was also reviewed and combined with the earlier research data to update a number of the culture placements.
Expert Anecdotal Data
Finally, expert opinions from a dozen Aperian Global trainers and associates living and working in countries around the world was incorporated to make final adjustments to the culture placements. There were three rounds of expert input in this revision process, with each round receiving higher levels of convergence on the placements of cultures on the dimensions by the group of experts.
Country placements on the chart are estimates of entire cultures based on the best information that is available to us. Users should not assume that all people from a culture will be identical to the specific placement of their culture on the Profile chart.
The country placements are a combination of the three data sets below:
