Building trust
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Transcript of Building trust
Learning Intentions
Gain an understanding of what trust isHave a knowledge of why trust is crucial
within the workplaceDetermine methods for busting and building
trust
Success Criteria
By the end of this session you will◦Have reflected upon how trustworthy you are◦Have reflected upon the levels of trust that exist
in your workplace◦Begin to form some next steps for fostering an
environment of trust within your setting
Trust is a confident belief in someone or something. It is the confident belief in an entity:◦To do what is right◦To deliver what is promised ◦To be the same every time, whatever the
circumstances
You are trusted to the degree that people believe in your ability, your consistency, your integrity, and your commitment to deliver
DO PEOPLE BELIEVE IN YOU?
“Without trust, influence diminishes” -Vanessa Hall
“To be trusted is a greater compliment than being loved” –George MacDonald
Partner A Brainstorm Trust BustersPartner B Brainstorm Trust Builders Upon signal, partner A shares a buster from
list and partner B selects a builder to counteract it
Trust Busters, Trust Builders
The TRUST Equation
Trustworthiness = Credibility + Reliability + Intimacy
Self-orientation
Credibility relates to our words and is revealed in our credentials and honesty
Reliability relates to our actions and is revealed by keeping our promises
Intimacy relates to our emotions; people feel safe talking about difficult agendas
Self-orientation relates to our caring and is revealed in our focus (us or them?)
© The Trusted Advisor (Maister, Green and Galford, Free Press, 2000)
Kick-starting a culture of trust
1. Identify and involve key individuals2. Generate a framework for creating
informed adults3. COMMUNICATE4. Measure progress - Celebrate successes
and failures
Sir Michael Barber: System Transformation
1. Set standards2. Use good data to drive decision making3. Build professional capacity
Remember…Trust doesn’t happen by accident – it is
planned and tended toTrust is informed and supportive, but not
blind
The Workplace Trust Assessment
1. Credibility – are communications in your workplace carried out with integrity and consistency?
2. Respect – Are employees involved in relevant decisions? Is professional development supported and appreciated?
4. Pride – Do employees take pride in individual and GROUP contributions?
5. Camaraderie – Is there a sense of family or team?