Building Services Committee Member Meeting Update #2 June 7, 2010 1Building Services Committee.
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2 Customer Survey Results Information Summary • # of Surveys Distributed: 49 Resident E.D.’s • # of Surveys Received: 25 (51% response rate) Building Services Committee
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Transcript of Building Services Committee Member Meeting Update #2 June 7, 2010 1Building Services Committee.
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Customer Survey ResultsInformation Summary
• # of Surveys Distributed:49 Resident E.D.’s
• # of Surveys Received:25 (51% response rate)
Building Services Committee
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Customer Survey ResultsInformation Summary
4 key areas were focused on in this year’s Survey:• General Awareness, Service Use, Service Satisfaction, Service
Needs
The overall level of customer satisfaction ranked for each service area ranged anywhere between 3-5. Areas identified as showing improved customer service: MP, Facility Services and IT.
Building Services Committee
2009/10 ResultsMedallion Press – 5
Mail Services – 5Facility Services – 4
Financial Services – 3IT Services - 3
Property Management - 3
2008/09 ResultsMedallion Press – 4
Mail Services – 5Facility Services – 3
Financial Services – 3IT Services - 2
Property Management - 3
vs.
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Customer Survey ResultsInformation Summary
Building Services Committee
Committee Assessment
The Building and Services Committee:•Was disappointed that no more than ½ the tenants responded to the survey•Agreed that it would work with the comments and suggestions it did receive•Strongly recommends that the Board of Directors of the Sport Alliance draft
the parameters for the creation of a marketing committee and appoint same
Future Service Needs/Suggestions• There were 49 comments/suggestions relating to Comments Relating to all Services areas
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Customer Survey ResultsInformation Summary
Building Services Committee
Area Comment Action Steps Anticipated Timeline
Property Management:Visitor Parking Too expensive Meet with PM
End of JuneHVAC Too hot/cold Meet with PM End of June
SAO Services:Facility Services Lack awareness Committee to End of July
of Services develop packageFinancial Services Invoice problems Work with ad- End of July
hoc committeeMedallion Press Too expensive Meet with MP Mgr
End of July
5 Areas of Concern – Need To Be Investigated Immediately
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Customer Survey ResultsInformation Summary
Building Services Committee
Next Steps
•Building and Services Committee will work with SAO staff to resolve identified issues within the approved timelines•Building and Services Committee will review progress of resolutions and report back to tenants
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Question & Answer Session
Building Services Committee
