Building Loyalty and Expand Performance - Benefits of Emotional Intelligence
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THE WEBINAR WILL BE BEGINNING SHORTLY THE WEBINAR WILL BE BEGINNING SHORTLY Build Loyalty & Expand Performance The Benefits of Emotional Intelligence
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THE WEBINAR WILL BE BEGINNING SHORTLYTHE WEBINAR WILL BE BEGINNING SHORTLY
Build Loyalty & Expand Performance
The Benefits of Emotional Intelligence
©2011
1) What emotional intelligence (EI) is and how it applies to your business
2) Where, why and when to incorporate EI into your workforce development strategies
3) Practical tips on building EI and assessments to support your success.
4) A list of resources to support your success with in building emotional and social intelligence for your leaders and teams.
You Will Learn
©2011
A set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.
Critical for Individuals and Teams
What is Emotional Intelligence?
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Self:Recognizing your own emotionsManaging those emotions internally Expressing them to others
Other:Recognizing emotions of othersResponding effectively to the emotions of others
EI Relates To
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• Key to 27% to 46% of workplace success (BarOn, MHS)
• 85-95% of the difference between a “good leader” and an “excellent leader” is due to emotional intelligence (Daniel Goleman)
• Emotional Intelligence counts for more than IQ and a lack of it is highly correlated with failure in top positions. (Claudio Fernandez-Araoz of Egon Zehnder International)
EI is a Must Have Leadership Skill
©2011
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EQ-i Subscales
EQ
-i S
ub
sc
ale
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ore
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Successful Leaders Unsuccessful Leaders
Successful vs. Unsuccessful Leaders
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• Employee development to enhance productivity
• Skills enhancement for promotions
• Change management
• Hiring
• Conflict Resolution
Where
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• Be Proactive
• Be Responsive
• Be Strategic
When
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• Assessments give you solid data – don’t guess, that’s what makes it “soft” skills
• Focus on specific practical applications of EI – demonstrating empathy, effective assertiveness, realistic optimism
• Take advantage of developed strategies for growing skills• Build EI development into your plan for measurable
success
Practical Tips
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EQ-i2.0 Model
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TESI
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Empathy which is demonstrated by understanding the emotions people are communicating and responding to them. This is key to building trust, engagement and passion.
Focus on Specific Skills such as:
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• Team Development with TESI: www.EITeams.com; [email protected]
• Individual Development with EQi 2.0: www.mhs.com; http://www.cgrowth.com/emotionalintelligence.html
• Emotional Intelligence in Action, Hughes and Terrell• The Emotionally Intelligent Team, Hughes and
Terrell• EQ Edge, Stein and Book
Resources
©2011
Contact Information
Marcia HughesPresident, Collaborative Growth
Jay RosalesSenior Marketing Coordinator
Drake [email protected]
416-216-1070
©2011
Special Offer
CONTACT US NOW•Receive 50% off an EQI assessment AND a one-on-one debrief session from Drake’s local EQI Expert, Laura Plant
•By taking advantage of this special offer, you will be automatically entered to win a copy of one of two books, co-authored by Marcia:
• The Emotionally Intelligent Team• Emotional Intelligence In Action
©2011
Contact Information
Marcia HughesPresident, Collaborative Growth
Jay RosalesSenior Marketing Coordinator
Drake [email protected]
416-216-1070
Laura PlantEQI AdministratorDrake International
November 17th, 2011, 12 pm EST to 12:30 pm ESTKeep the Conversation Going! How to Reinvent your Company in a Customer-Driven Marketplace. >> Presented by Mike Dover, Co-Author of Wikibrands: Reinventing your Company in a Customer-Driven Marketplace
Register at http://drake-webinars.com
©2011
Drake International:
Web: www.drakeintl.com
Webinars: www.drake-webinars.com
Blog: www.drakepulse.com
Facebook Page: /drakeinternational
Twitter: @drakeintl
Collective Growth:
Web: www.CGrowth.com
Web: www.EITeams.com
Thank You
