Human Resources Specific Interest Group Proudly Presents

Pattie Vargas, PMP The Vargas Group

Unleash The Potential!

Building High Performance Teams

4 Components to Building High Performance Teams

Believe in Team Empowerment

Project Managers today must

Assume a Leadership Role

Invest in Team Development

Learn to Manage Conflict

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It’s a new game with new job requirements

Have the ability to:

Assume a Leadership Role

Forge partnerships and collaborative relationships among cross-functional teams

Lead and promote change, growth and effectiveness

Motivate a varied, cross-functional staff

Manage, lead and motivate highly skilled project teams

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Must possess:

Assume a Leadership Role

Outstanding Leadership skillsProven leadership of technical and non-technical teamsExceptional collaborative, teaming and consensus building abilitiesProficiency in staff motivation, conflict resolution and disciplinary proceduresExperience in staff management, recruitment and selection, creation of goals and objectives, performance assessment

It’s a new game with new job requirements

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Character Traits of a Good Leader

HonestyHumility Willingness to Risk (related to individuals)Takes responsibility Relies on standards vs intimidation, charisma

or manipulation to motivate

Assume a Leadership Role

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Skills of a Good Leader

Champion for the Team Staff ManagementGood Manager Ability to Motivate

Assume a Leadership Role

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Building The Team

Understand the project goalsSet the Ground RulesDevelop the project and team chartersRecognize the team composition

Invest in Team Development

“Ignoring the personalities and individual drivers of the members of your project team is like walking through sand in swim fins.” Vargas

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Gain Buy-In

Value the individual members Solicit input and then LISTENAsk for Help Hold effective meetings Recognize milestones and achievements All work and no play ….

Invest in Team Development

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Have Fun!

“There may be 50 ways to leave your lover but only 4 ways out of this airplane.” Herb Kelleher

“There are just too many people at work with tight underwear.” Ken Blanchard

“Don’t take yourself so %#$& seriously!” Benjamin Zander

“This place rocks with energy!” John Christensen to Stephen Lundlin

Invest in Team Development

Energetic, joyous teamwork drives out stress, boredom, burnout and apathy

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The FISH Philosophy

Play Make Their Day Be There Choose Your Attitude

Invest in Team Development

Serious Fun Builds Advanced Teams

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Conflict Happens

Learn to Manage Conflict

Common Misconceptions

Harmony is normal and conflict is abnormal Conflict and disagreement are the same thingConflict is the result of personality problemsConflict and anger are the same thing

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2 Types of Conflict Behavior

Emotional conflict – A Type - personal, defensive, resentful

Cognitive conflict – C Type - depersonalized: surrounding ideas, plans, approaches

Learn to Manage Conflict

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Transform A Type into C Type

Prepare for conflict Recognize that Dissatisfaction / Unrest can

indicate unmet needs Remember the common goalCreate a safe environment for open dissension

and disagreement Encourage coaching within the teamKnow when to take it off line

Learn to Manage Conflict

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The Role of Vision

Believe in Team Empowerment

Set a clear visionAlign the vision with the missionCross-functional Teams – recognize the

barriers to success Unclear roles and responsibilities – lines of

command Unclear goalsDisorganized team structure Lack of involvement on the part of team members

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Empowering Actions

Believe in Team Empowerment

Collaboration Flexibility Unwavering support Distributed decision making

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Motivators De-motivators

Be a leaderChampion the team’s accomplishments Honesty, humility Willingness to take chancesEncourage creativityFairness Rewards and recognition Fun

Weak leadership Take credit for others successDishonesty Playing it by the bookBending the rules Hidden agendasCompromise Coalitions: Gossip, dishonesty All work and no play

Believe in Team Empowerment

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Characteristics of an Empowered Team

Potency Meaningfulness Autonomy Impact

Believe in Team Empowerment

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Conclusion

Project Management = People Management Assume a Leadership Role Investing in the team saves time, money and

energy in the long runConflict is inevitable – but it can be minimizedMotivate and empower

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Suggested Action Plan

Assess Your Leadership Skills 360 degree surveys, accountability coach

Develop the Team What steps did you miss, if any?

Deal With Conflict What is your conflict management plan?

Empower Your Team Team meeting – check for alignment

Are you motivating or de-motivating? The Vargas Group

Recommended Reading

The 7 Habits of Highly Effective People – Stephen Covey

FISH! – Stephen Lundin, Harry Paul and John Christensen

Peopleware – Tom deMarco, Timothy Lister The Five Dysfunctions of a Team – Patrick Lencioni The Art of Possibility – Rosamund Stone Zander Tools: Thomas-Kilmann Conflict Mode Instrument

www.kilmann.com/conflict.html

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Thank you

Pattie Vargas, PMP The Vargas Group

Unleash The Potential!