Building Engaging Customer Experiences Powered By MongoDB

Presented By: Alaaeldin El-Nattar EVP Client Services Rivet Logic Corporation

May 2014

Who We Are

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•  Award-winning Professional Services Focused On: •  Portals •  Web Content Management •  Digital Asset Management •  Social Intranets/Extranets •  Mobile Applications

•  Platinum Partners for Leading Open Source Software:

Rivet Logic Overview

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•  Headquartered in Reston, VA •  Regional Offices in Boston, New York City,

Dallas, Los Angeles •  Near-shore Development Center in Costa

Rica •  Founded in 2005 •  70+ employees and growing

Rivet Logic Overview

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•  MongoDB implementation partner for 2+ years

•  Helping organizations build enterprise solutions powered by MongoDB –  Kick-start Package –  Tailored Proof of Concept –  Full Implementations

•  Innovating with MongoDB in the open source community through contributions –  Crafter Social –  Crafter Profile

Rivet Logic and MongoDB

What do organizations need?

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Increase Adoption

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Increase Customer Retention

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Capitalize on Human Creativity and Innovation

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Create Personalization via Targeted High Quality Content

OK, so what’s the problem?

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Technology Is Limiting

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Customer/Employee Data is Silo’d in Disparate Systems

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We’re Not Using the Data We Have Effectively

So what are organizations doing today?

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Commenting Engines

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Standalone content apps (forums, blogs, wikis)

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Traditional Databases

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BI Tools

What’s missing?

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View of customer data is not holistic

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Interactions don’t carry over across different applications

Pillars of a good solution

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•  Technology agnostic

1. Flexibility

•  Reinvent without affecting infrastructure

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2. Scalability

Without Losing

Performance

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3. Visibility

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4. Insight

Case Study AT&T Wireless Online Development Center

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http://developer.att.com

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•  Existing applications are not being heavily utilized –  Blogs –  Forums

•  Finding interesting content is not easy –  Search vs Discovery

•  Collaboration value is dispersed

Challenge

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•  Create a holistic coherent view of user generated content

•  User feedback that carries over from one application to another…seamlessly –  Virtual forums

•  Maintain a dynamic customer profile

Solution

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Technology

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Crafter Social / Crafter Profile

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Crafter Social / Crafter Profile

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Crafter Social / Crafter Profile

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How It Works - BEFORE

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FORUM

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How It Works - AFTER

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VIRTUAL FORUM

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Crafter Profile

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•  With MongoDB we have –  Flexibility - Create new apps without revisiting

infrastructure –  Scalability - We can store large amounts of data and

query without hurting performance –  Visibility - Data is structured in an intuitive way

allowing easy translation from raw data to something actionable

–  Insight - Flexible data structures and queries pave the way for creativity and innovation

MongoDB Is An Enabler

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Questions?

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Learn More…

rivetlogic.com

blogs.rivetlogic.com

facebook.com/rivetlogic

youtube.com/rivetlogic

twitter.com/rivetlogic