Building Credibility in the Workplace - CPS HR … Credibility in the Workplace If your computer...
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Building Credibility in the Workplace If your computer does not have speakers, please dial in at: 1-415-655-0069 Access Code: 135-363-394 CPS HR Webinar Series
Transcript of Building Credibility in the Workplace - CPS HR … Credibility in the Workplace If your computer...
Building Credibility in the Workplace
If your computer does not have speakers, please dial in at:1-415-655-0069
Access Code: 135-363-394
CPS HR Webinar Series
Agenda
• What is credibility• What does it look like• How do you build
more of it
Nails in the Fence
What is “Credibility”?
Feeling of trust and respect that YOU inspire in OTHERS
Credible or Not?
Three Key Elements
AuthenticityCompetenceInterpersonal Skills
WYSIWYG
Trust Model
1. Track record of successfully applying knowledge
2. Willingness to continue to learn
You don’t have to have all of the answers all of the time.
1. Don’t wing it2. Be prepared3. Request high-visibility projects4. Participate in groups
Interpersonal Skills
Interpersonal SkillsCharacteristics Actions/Behavior
Level-headed
Empathetic
Likeable
Open
Optimism
Credibility Killers
Credibility Killers
• Chaotic• Lack of information• Exaggeration or omission• Silence on challenges• Mismatch of words and actions
Why is Credibility Important
• Attract enthusiastic and committed followers
• Sell your ideas
• Career advancement
Build Your Credibility
Credibility has to be earned!
• How you see yourself• How you see the world• How others see you
It’s Complicated, But Not Really
Build Character• Identify your core values and stand up
for what you believe in• Be careful about your promises and
commitments• Do what you say; don’t build mystery
around your intentions or motives
Develop Expertise• Add to your knowledge• Share your knowledge• Admit when you don’t know• Avoid being seen as arrogant
Communicate Effectively• Active listening• Your intentions, values, and goals• Self-disclosure; make it real• Be open and honest, especially when
there is bad news• Communicate at the right level
Johari Window
Professionalism
Discuss and Share
How have you built your credibility in your career?
The Hole― Portia Nelson, There's a Hole in My Sidewalk: The Romance of Self-Discovery
