Building Community Trust through Cooperatives: the case of Caring Home Services.
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Transcript of Building Community Trust through Cooperatives: the case of Caring Home Services.
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Building Community Trust Trough Cooperatives:
The case of Caring Home Services
Wilson Majee, PhDUniversity of Missouri ExtensionNorthwest Region102 S. BroadwayPrinceton, MO 64673Tel: 660-748-3315Email: [email protected]: extension.missouri.edu
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Building Community Trust
Why the fuss about building community trust?
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SOCIAL CAPITAL INDICATORS
Trust
Participation/ Engagement
Networks/Connections
stronger communities are built on trust, participation and
networking.
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The Power of Trust
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So what matters? Organizations that build trust:Cooperatives
Principles and values Voluntary and Open Membership Democratic Member Control Cooperation Among Cooperatives Education, Training and Information Concern for community Member Economic Participation Autonomy and Independence
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Research Question
How do worker-owned cooperatives create TRUST?
When cooperatives create TRUST, how do they do it?
Assuming cooperatives create trust, worker-owned cooperatives provide the greatest opportunity for the creation of trust and enhancement of community stability.
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Research DesignQualitative Design:
Case Study: Caring Home Services, a worker-owned cooperative
83 member owners Established in 1991
Case Qualifiers: Less than 10 yrs old Successful Operating in a rural area Employees or members are low to moderate income people
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Data Collection
In-depth Interviews: 22 members, 10 professionals and 5 clients.
Survey: 27 members
Document Analysis: Business Plan, Bylaws, Newspapers, Newsletters, Reports and Minutes.
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Data Analysis
FINDINGS
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Findings
They [doctors] were going to put me in a nursing home and she [Smith] came to my house to help. She said, ‘do not worry,
you do not have to give me money, you are my friend,
friends do not pay each other. (Interview with caregiver,
August 30, 2006).
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Findings“I do see them out in the community telling
people that they work for Caring Home Services. It has been fun to watch their transition…. I believe it [the cooperative] has boosted their self-esteem and their confidence enormously. They have all
learned a great deal about the day to day operations of a business....It’s not just me
it’s now us, I see that just in their body language. They walk taller, they have pride
in what they are doing, they are able to verbalize”
(Interview with a professional, May 10, 2006).
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Findings
One client, a young quadriplegic woman, described her caregivers as “girls” who are “dependable” and “great”. “I never worry about anything” she added (Interview with
client, June 14, 2006).
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Findings Members felt they were enjoying increased:
self-confidence (20 of 22 members, all profs)member/client/professional/community interaction (all
interviewees) trust among them, with professionals and their clients
(18 of 22 members) skills (leadership, organizational, punctuality) which
improve their employability within and outside the co-op (17 of 22 members)
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Summary
Mentorship
Training
Annual meetings
Newsletter
Conferences/workshops
Community volunteerism
Member/client picnics
Task committees
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Live. And Learn.